Contact Spending Account Support

by Stlukeiamyourfather

I don’t use the app often, but every time I do, there is some new feature that doesn’t work. I logged in and the app wanted me to change my password. Usually this part is difficult, but I managed to get past this. As soon as you change, you need to log in again. Annoying, but not unusual. I logged in and it asks you to select a method of verifying and says it cares about my security. The page turns white and nothing shows up. No selection to text or email. There is a number to call for help and the assistance is direction to access from a PC. I have the mobile app on my mobile device but I can’t use it because I’m apparently not seeing enough of the screen to make a selection to verify my identity so I need to find a pc to access the mobile app. Makes no sense.

by Phlash3313

1) Does not read scanned receipts despite claiming to do so.
2) Arbitrarily changes eligibility dates for claims (may be an administrative issue not an app issue but customers should be notified through the app)
3) Signed up for direct deposit over a year ago and I’m still getting checks despite multiple calls to customer service in which they assured me this had been remedied.
4)Bad layout/claim interface: Dates of service should not be at the top before your invoice is even entered, leads to accidentally skipped entries that waste time.
5) Seems like flaws are suspiciously intended to facilitate claim delays and denials.
6)Gets 1 star instead of 0 because it’s still easier than making claims over the phone.

by Larrydc60

Decent software for filing claims once you can log in. The last two times I have tried to log in my Face ID was turned off by the app and when I logged in via user name and password my password was not accepted so I had to request password change and answer 3 questions and then create a new password, log in and turn Face ID back on. It took longer to log in than it did to submit 3 claims! 2 stars is generous!