MBTA mTicket app not working? crashes or has problems?

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⚠️ Most reported problems ⚠️

Not working
63.0%

Login
14.8%

Something else
14.8%

Account
3.7%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of MBTA mTicket Problems 😠👌🔥

- Doesn't remember user

- Error messages

- Wrong or invalid billing address

- Doesn't support use on subway system

  4 Reported Issues: 😵🆘🛟🚨📢

EIleen M. DiMarino
2023-09-14

I thought I forgot my zone 6 MBTA pass this morning so on the train, I attempted to purchase a ticket using the mTicket app. I thought I did it correctly, but it didn't seem to work - I suspected a connectivity error as I was on the train. I then waited a couple minutes and tried again and purchased a ticket. When I looked at my ticket wallet, now both tickets are there. Is there a way to refund them? You can tell they are purchased in error as they are purchased only a couple minutes apart. I know they don't expire but I then found my (very expensive) zone 6 monthly pass.

David Rawding
2023-03-29

my mTicket account username is david.rawding@redacted I bought (or tried to buy) two senior discount tickets on Purple line between Reading and North Station. I put in all required credit card information, but the screen said I had something wrong in red letters. I immediately got a notice from my credit card company via text that a $7.00 charge had been made to my credit card. I then went back in mTicket to see if I had two tickets, but had none. Bottom line, mTicket managed to get $7.00 from my credit card, but apparently thought it had failed. Please respond and let me know how you will send me $7.00 or credit my credit card account. I don't want two tickets between Reading and North station as I paid on the train and seldom need to ride the train. David Rawding

Jeffrey Gray
2022-10-19

SDK_900 Network error. Tried to hard boot phone without any luck.

Sean P McDonough
2022-04-04

there has been a connection error when i try to buy a new monthly pass. Ive tried multiple times over the last 4 days. I even unistalled it nad reinstalled it to no avail.

Showing 1-4 of 4

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E-Mail: [email protected]

Website: 🌍 Visit MBTA mTicket Website

Privacy Policy: https://mbta.com/policies/privacy-policy

Developer: MBTA


66.67% Contact Match

Developer: Andrzej Nosek

E-Mail: [email protected]

Website: 🌍 Visit MBTA Tracker Website



About this app

With the new MBTA mTicket App for Commuter Rail and Ferry, you can securely purchase MBTA Commuter Rail and Ferry Single Ride, Round-Trip, and 10 Ride tickets in seconds.  Purchasing a ticket is easy: select your trip & ticket type, enter your payment card information and your smartphone is your ticket!  The Official MBTA mTicket App is like a ticket office in your pocket.  Once you purchase your ticket, it will always stick in My Tickets.  Buy a ticket anywhere, anytime - in seconds.  No problem -- we can easily transfer any purchased ticket.  Your smartphone is your ticket!  Never lose your ticket again!  Want to check your schedule or service updates?  You can check schedules and T-Alerts right from inside MBTAmTicket !  Need to replace your phone?  We are making MBTAmTicket better everyday!