MBTA mTicket app not working? crashes or has problems?

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4 User reports:
App has problems
 User reports 4

4 Problems reported in the last 24 hours

Most reported problems

Something else
50.0%

Login
25.0%

Not working
25.0%

🔨🐞 Solved: verified fixes that worked!

Reported Issues:
P
Phyllis:

[Solved] When app is open makes sounds

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solution
R
Rachel:

[Solved] Can't find special events to buy patriots train tickets in advance

View
solution
S
Sofya Gray:

cant purchase ticket on app - showing network error

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solution

📋 4 Reported Issues:

E
EIleen M. DiMarino 2023-09-14

I thought I forgot my zone 6 MBTA pass this morning so on the train, I attempted to purchase a ticket using the mTicket app. I thought I did it correctly, but it didn't seem to work - I suspected a connectivity error as I was on the train. I then waited a couple minutes and tried again and purchased a ticket. When I looked at my ticket wallet, now both tickets are there. Is there a way to refund them? You can tell they are purchased in error as they are purchased only a couple minutes apart. I know they don't expire but I then found my (very expensive) zone 6 monthly pass.

D
David Rawding 2023-03-29

my mTicket account username is david.rawding@redacted I bought (or tried to buy) two senior discount tickets on Purple line between Reading and North Station. I put in all required credit card information, but the screen said I had something wrong in red letters. I immediately got a notice from my credit card company via text that a $7.00 charge had been made to my credit card. I then went back in mTicket to see if I had two tickets, but had none. Bottom line, mTicket managed to get $7.00 from my credit card, but apparently thought it had failed. Please respond and let me know how you will send me $7.00 or credit my credit card account. I don't want two tickets between Reading and North station as I paid on the train and seldom need to ride the train. David Rawding

J
Jeffrey Gray 2022-10-19

SDK_900 Network error. Tried to hard boot phone without any luck.

S
Sean P McDonough 2022-04-04

there has been a connection error when i try to buy a new monthly pass. Ive tried multiple times over the last 4 days. I even unistalled it nad reinstalled it to no avail.

Showing 1-4 of 4 reported issues:


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Common MBTA mTicket Problems & Solutions. Troubleshooting Guide

Table of Contents:

  1. MBTA mTicket iPhone Issues and Solutions

  2. MBTA mTicket Android App Issues and Solutions

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‼️ Outages Happening Right Now

  • Nov 03, 2025, 12:47 PM

    a Windows user from Reston, United States reported problems with MBTA mTicket : Not working

  • Aug 25, 2025, 10:07 PM

    a iOS user from Saugus, United States reported problems with MBTA mTicket : Not working

  • Aug 13, 2025, 09:37 PM

    a AndroidOS user from Greenfield, United States reported problems with MBTA mTicket : Login

  • Aug 03, 2025, 10:25 PM

    a Windows user from Winchester, United States reported problems with MBTA mTicket : Login

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