Contact MBTA mTicket Support
Company Name: MBTA
About: Buy a ticket anywhere, anytime - in seconds. The Official MBTA mTicket App is
like a ticket office in your pocket.
MBTA mTicket Customer Service 👿🤬😡😠💢😤
Listed below are our top recommendations on how to get in contact with MBTA mTicket. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact MBTA mTicket. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of MBTA
Read 5 Customer Service Reviews 😭😔💔
I would like to cancel two one way tickets from Brockton to South Station they expire 9/19/23. I also have two cape flyer tickets that show one way instead of roundtrip, can you cancel them.
I purchased flex passes on a previous phone. There were five and I only used one. When my app came over from the other phone the tickets were gone. I t costs 112 and some change for 5 flex passes. How do I get them back or a refund?
Terrible App
by RoyConwayJr
First time I used it everything worked. Easy peasy.
Tried to buy a ticket for my trip home and the app didn’t remember me. Logged in, blank screen. Try several more times. Uninstalled, reinstalled, logged in- Error messages. Had to re enter my credit card info.
Screw it, I’ll get on the train and deal with it there.
MBTA personnel were at the entrance
To the tracks saying they need to see my ticket before I can enter the platform. Trying over and over again to buy a ticket. Error messages error messages. Miss train attempting to buy ticket before entering platform.
Tried changing password but never received a notice n my email after several attempts.
Oh, and when I press the button labeled Schedules/Commuter Rail it display 1 1/2 screens of blankness. There is also a tab that should display any alerts about train service but It
Doesnt. I guess if you don’t know what the schedule is, there is no use having any alert information included either.
This was my first day at a new job. Wish I could say this app put me at ease when it comes to planning my commute, but I can’t. Would not recommend it to my worst enemy.
Didn’t get my ticket after I paid. I need my money back
by Amer.Dababneh
I just attempted to buy a weekend pass for $10 and I used Apple Pay. The app gave me a weird “wrong or invalid billing address”, which Apple Pay does not even require. I check my back account and the transaction went through but I didn’t get my ticket! The funny thing is that I read on the app review here that someone else had the very same problem but since it was over a year ago and the developer actually responded, I thought that it got fixed. Which clearly it did not!
So two things:
1- PEOPLE BE AWARE AND STAY AWAY!
2- I will change (edit/update) my review ONLY when I get a refund, not just a response like “oh sorry to hear that...” I want actions, not a sympathy that cheats me. So if you guys still see this, it means that I didn’t did my refund NOR my ticket!
I need my refund please. I don’t have time now to google how to report/reverse payments. and please don’t just say sorry for my inconvenience.. I need my refund. Thank you.
Transactions broken. Do not use!
by Fritzn
I tried to give the app a try but it failed badly at the first use. I wanted to get a ticket and entered my credit card information to pay. The app refused the payment and complaint that the entered information is wrong. Two seconds later I got a confirmation message from my bank that the ticket price was charged **twice** to my credit card!!! There is no history about the failed transactions, I never got any ticket, and now they want me to pay twice for one ticket?! This is ridiculous. I don't know what the issue was but this is not acceptable.
Have a Problem with MBTA mTicket? Report Issue
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- Pulling issues faced by users like you is a good way to draw attention of MBTA mTicket to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a MBTA mTicket customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using MBTA mTicket.
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