mTicket STAS app not working? crashes or has problems?

mTicket STAS Status

Last Updated on 2020-05-13 by Transdev Saint-Etienne

I have a problem with mTicket STAS

Are you having issues? Select the issue you are having below and provide feedback to mTicket STAS.

Read all Solutions

Fix Now in One Click

User reports:
No current problems

User reports 0

Have a Problem with mTicket STAS? Report Issue

Common mTicket STAS Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot mTicket STAS app on iOS and Android devices. Solve all mTicket STAS app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

mTicket STAS iPhone Issues and Solutions

mTicket STAS iOS app crashes, not working, errors
mTicket STAS iOS app network issues
mTicket STAS on iOS has black/white screen

mTicket STAS Android App Issues and Solutions

mTicket STAS has errors/crashing/not working
mTicket STAS server network connectivity issues
mTicket STAS has black screen

mTicket STAS iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever mTicket STAS app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix mTicket STAS app crashes or not working on Iphone (iOS):

Close and restart the mTicket STAS app on iPhone
Update mTicket STAS app to the Latest Version for iOS
Uninstall and reinstall mTicket STAS iPhone app
Update your iPhone to the latest iOS version

Fix mTicket STAS on iPhone unable to connect to server/internet connection issues::

To resolve mTicket STAS network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix mTicket STAS black/white screen (blank screen) on iPhone:

Follow the mTicket STAS iOS app troubleshooting guide Here →

mTicket STAS Android App Issues and Solutions

Fix mTicket STAS not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent mTicket STAS app issues:

Force Stop the mTicket STAS App
1. On android, goto "Settings" » click mTicket STAS app. » click "Force Stop".

Update mTicket STAS to the latest version on PlayStore

Clear mTicket STAS App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "mTicket STAS app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch mTicket STAS.

Fix mTicket STAS unable to contact server/ mTicket STAS internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click mTicket STAS » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got mTicket STAS » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch mTicket STAS on android.

Solve mTicket STAS black/white screens issue on Android:

Follow the mTicket STAS android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Transdev Saint-Etienne, developers of mTicket STAS.

About this app

Lors de votre montée dans un véhicule STAS, une fois le Bluetooth de votre smartphone activé, il vous suffit de choisir le nombre de passager(s) et d’appuyer ensuite sur le bouton « valider mon titre ». Votre appli vous permet d’acheter des titres à l’unité ou des carnets de 10 voyages. Lors de vos déplacements, l’application vous permet de valider vos titres de transport en toute simplicité. En cas de contrôle, vous devrez simplement présenter votre écran au vérificateur. Vous pouvez également accéder au Parking Relais de l’agglomération en présentant le QR code au lecteur en entrée de parking. Un bip confirme la validation et un affichage des informations concernant votre déplacement apparaît sur votre écran. Une facture est téléchargeable pour chaque achat réalisé, directement depuis le menu « mes factures».