Yandex Disk app not working? crashes or has problems?

Yandex Disk Status

Published by Yandex LLC on 2023-12-27

Yandex Disk Cloud Storage | Files, photos, videos Yandex Disk is a convenient
and reliable cloud for storing all of your photos, videos, and documents. Your
files are safe with Yandex Disk thanks to the built-in virus scanning and
encryption, which can be used at any time on any device.

I have a problem with Yandex Disk

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App has problems

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problems reported in the last 24 hours

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Most reported problems

Crashes

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Common dislikes about Yandex Disk app

- The app crashed on launch for one user, requiring a delete and reinstall.

- It takes time for the feed to update with new uploads.

- There are no notifications for shared folders.

- The process for buying more space is difficult to find.

- One user had a negative experience with their account being hacked and losing access to their photos.

Have a Problem with Yandex Disk? Report Issue

Common Yandex Disk Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Yandex Disk app on iOS and Android devices. Solve all Yandex Disk app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Yandex Disk iPhone Issues and Solutions

Yandex Disk iOS app crashes, not working, errors
Yandex Disk iOS app network issues
Yandex Disk on iOS has black/white screen

Yandex Disk Android App Issues and Solutions

Yandex Disk has errors/crashing/not working
Yandex Disk server network connectivity issues
Yandex Disk has black screen

Yandex Disk iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Yandex Disk app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Yandex Disk app crashes or not working on Iphone (iOS):

Close and restart the Yandex Disk app on iPhone
Update Yandex Disk app to the Latest Version for iOS
Uninstall and reinstall Yandex Disk iPhone app
Update your iPhone to the latest iOS version

Fix Yandex Disk on iPhone unable to connect to server/internet connection issues::

To resolve Yandex Disk network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Yandex Disk black/white screen (blank screen) on iPhone:

Follow the Yandex Disk iOS app troubleshooting guide Here →

Yandex Disk Android App Issues and Solutions

Fix Yandex Disk not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Yandex Disk app issues:

Force Stop the Yandex Disk App
1. On android, goto "Settings" » click Yandex Disk app. » click "Force Stop".

Update Yandex Disk to the latest version on PlayStore

Clear Yandex Disk App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Yandex Disk app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Yandex Disk.

Fix Yandex Disk unable to contact server/ Yandex Disk internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Yandex Disk » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Yandex Disk » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Yandex Disk on android.

Solve Yandex Disk black/white screens issue on Android:

Follow the Yandex Disk android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Yandex LLC, developers of Yandex Disk.

100% Contact Match

Developer: Yandex Apps

E-Mail: [email protected]

Website: Visit Yandex Disk Website

81.48% Contact Match

Developer: Yandex Apps

E-Mail: [email protected]

Website: Visit Yandex Apps Website

About this app

Organize calls directly in the Yandex Disk app without having to switch to Zoom, Skype, WhatsApp, or any other services. - Unlimited storage for photos and videos from your phone with Yandex 360 Premium plans. Yandex Disk is a convenient and reliable cloud for storing all of your photos, videos, and documents. Your files are safe with Yandex Disk thanks to the built-in virus scanning and encryption, which can be used at any time on any device. Yandex Disk is a Russian cloud-based file storage similar to Dropbox, Google Drive, and iCloud. Yandex Disk is always available wherever your are: on your computer, on your phone, on your tablet. Search any word, such as "Passport" or "Cat", and Yandex Disk will find all related images. All new Yandex Disk users get 5 GB of free space. There's no need to deal with files manually: they can be immediately uploaded to the cloud. There's no need to transfer pictures and documents through third-party services. Create links to spreadsheets, documents, or presentations and send them in a messenger or by e-mail. And with Yandex 360 Premium plans, you can add up to an additional 3 TB of space. You won't lose your albums or videos, even if something happens to your phone. Share vacation photos or work folders with a link. Make video calls on any device with no time restrictions. With Yandex Telemost, you can arrange work conferences and family chats. Just install the free app.