eero wifi system Reviews

by Chipchap42

As others have written, the hardware, (when you can get it to work) is great. But eerowifisystem is a disaster. Nearly everything in it failed to work as soon as problems were encountered and simple, last-resort items like deleting nodes or remove the network don’t work.
I wanted to see how smart the system was at reconfiguring itself, so first I tried changing which node had the connection to the gateway. Didn’t work and had to start everything again and wait, just do get it back to working at all.
Then I wanted to move nodes around as the first place I put a node said it couldn’t receive a signal at all. This is despite my house being half the size eero Pro claims to support, and also despite putting the node on a hard surface off the ground with no electronics nearby.
Then I wanted to remove a node so I could put it somewhere else. Wouldn’t do that either. Finally I tried (while right by the connected gateway) to delete the entire network. Nope. And it doesn’t give any useful feedback either. Not any kind of acknowledgment there’s a problem and what to do about this.
Then I saw there was a new version of software I could download into the devices. “Fair enough, it’s a very new product”, I thought. So although it warned that would take 15 mins, and there would be further howls of anguish from the family, I thought I’d try that. But no, that didn’t work either. Again, no explanation as to why.
So far this is garbage.

by 801tkpc

I own an original Eero system purchased directly from Nick in San Francisco. It works very well in a wooden house that is 2 stories and 3500 square feet. I have a base and 5 more units. Coverage is excellent on a 100 meg cable system. This system is five stars

I recently completed the renovation of a structure that I will call a guest house and a studio. All of the ceilings floors and 80% of the walls are pine wood. The guest house in 1400 sq feet and the Studio is 750 Sq feet. In preparation for this installation I purchased a pro pack and a house installation with two beacons. The Base station in the Pro came up with no issues. Standing on its own in the 1400 sq feet it has dead spots and drops. I tried to install the two units from the pro kit and the base could not find them even placed next to each other. Same thing with the two beacons. I tried to enter the units with serial numbers and some luck but poor placement and no luck finding them after that. I started with the original unit from the cable company and have since purchased a NetGear X45. It reads the 200+ megs from the cable company but can not get past the Eero issues. The Nighthawk cable router modem gives good coverage in and around the guest house but barely twenty feet away in the Studio the coverage is spotty. I have just purchased two range extenders that are compatible with the Nighthawk X45 C7800. They will arrive next week and I will give an update then.

by Pappas11

I just updated our network hardware to the Pro version and I think it’s great. I am able to stick on the 5g across the whole house with concrete walls and all. eerowifisystem is where I have frustrations as some others have said. A single hub to see all usage by devices is a major need. Having to drill down to each device is frustrating when you have over 20+ connected. Also the ad blocker and other features don’t seem to have an actual details other than a count. So I can’t see what was determined as a issue. Maybe it sees it as an issue but it’s not or maybe it’s just a data point to make you think it’s doing something. Please provide more ability to drill down to what the system is identifying and a main page with system overview of all usages! On a positive note, I like the profiles to lock out the kids when their time is up.

by Race Fiend 100

When the network is working, eerowifisystem shows you this clearly.

When the network is not working well, eerowifisystem cannot be trusted. For example, it says “Internet down” on the main screen, but when you click through t says the internet is up and speed test is fast. The reboot status of eero units lags reality (eg lights on base unit goes white for connected status minutes before eerowifisystem will reflect this).

When the network is slow through some satellite eero units, eerowifisystem provides no information to help narrow down the problem. For example, it would be simple and helpful for eerowifisystem to give a network speed from each satellite unit to the main eero unit. Almost as simple would be to give a speed test that reports speed from phone to nearest eero unit, though each eero unit in the mesh to the main eero unit and then the internet. This would help to diagnose where slow speeds are occurring. Network topology would be even better for many users.

All these are needed because the eero mesh is not sufficiently reliable. It is common for speeds to a satellite unit to be 260 Mbps one day and 100 the next. Calling eero support shows that they can see more info. But they don’t often have the time to solve problems completely.

Given the cost of this system I would give the system overall 2.5 stars. We have 5 eero units and can’t cover 2400 sq ft with reasonable speeds.

by TotalFlux

Purchased two eero pro 6 units as a replacement for the latest Apple AirPort Extreme + Express(as extender) setup in hopes of getting better signal in my backyard. Set up was easy and I placed new units in the same exact location as the old ones. Now I did get better signal in my backyard but I also ended up with worse signal inside my house with some devices like my work laptop in the office which keeps switching to slower 2.4Ghz network with no way to pin it to 5Ghz. Same story with my phone when I am in my office. My kid’s old iPhone 4 will not connect at all - says unable to connect every time I try. And then there is the flaky app - 2nd day I check eerowifisystem and it shows no devices on my network and prompts me to add a new device. I tried restarting eerowifisystem , toggling WiFi on/off, going next to the main eero unit but to no avail - I finally gave up and walked away. Eventually devices came back in eerowifisystem just to disappear again later and now I don’t know what I will find when I open eerowifisystem . And now I’m sitting here and already dreading the next forced software update whenever eero chooses to impose it on me. At this point it feels like a total let down and I am seriously thinking of going back to my super stable Apple network.

by Heavy Business User

I have had eerowifisystem for about 2 hours now and I am not impressed. Setup was quick and easy. The network worked great for about 10 minutes but then it decided to stop working. I was connected to the WiFi but there was no internet. I clicked on the restart eero button on eerowifisystem , nothing happened. Tried a few more times and mixed in force closing eerowifisystem - nothing. I clicked on the speed test in eerowifisystem , nothing. Tried a few more times and mixed in force closing eerowifisystem - nothing. I clicked on the remove eero button in eerowifisystem to go through initial setup again - nothing happened. I waited a bit then tried a few more times and mixed in force closing eerowifisystem - nothing. I then did a hard reset with the physical button on the gateway. After that, I opened eerowifisystem and it said my eero was still online, which it wasn't.

eerowifisystem must be a joke.

by Poot7

The network and devices are great, but eerowifisystem is rough. No way to search for devices by assigned names. No way to delete devices that you no longer own, so I’ve got many old iPhones still assigned to my profile. The daily activity section and live data are locked behind the eero secure paywall, which is ridiculous. And to top it off, the Show Live Data section is terribly unreliable. It often shows no activity at all, no matter how many times you restart eerowifisystem . And when it is working, it’s slow, and sometimes just stops working. You can’t tap the device and view it’s profile from that live data list either, meaning if you find the problem device and want to go pause it, you have to close the live data list, risking the chance of it not working when you go back to check. This should not be behind a paywall. It’s kind of insane that such a basic router feature is locked away like that. And since I have to pay for such a basic feature, I expect it to work. Haven’t I paid enough for these devices already?

Edit for March 2022. Show Live Data is still as unreliable as it’s always been.

by 11iloveyou

WiFi signals are strong and speed is good. Setup is easy, but troubleshooting is difficult because the devices don’t offer any user configuration. You can’t tell if an Eero is working unless you unplug all other Eeros on the network.

Content filtering (i.e. restricting internet content) is assigned to individual devices, which is great for flexibility but is difficult to administer. Each time a new device connects, you receive a notification. That’s good, but by default the new device receives unfiltered internet access. So when your kid’s friend comes over and connects their phone to WiFi, they have unfiltered access until you open eerowifisystem , identify their device (which is more difficult than it sounds) and assign it to a profile with certain restrictions.

Our family of four has about twenty devices connected at a given time, and each child has about 10 friends who connect occasionally. That’s 40 devices to keep track of, and many of them have identical names such as “iPhone”.

Eero could substantially improve the content filtering process if they would let users sort the list of connected devices by how recently the devices connected. That would make it much easier to identify the new device after receiving a notification. With eerowifisystem as it exists today, content filtering is a frustrating experience.

by Potatoheadbobby

I love the core product (Eero networking and Secure+) but it’s unfortunately frontended by an overly simplified app. It’s all fine to lead with a clean, simple design, but I would like to be able to dive into detail when needed.

As an example, Secure+ provides a nice, clean dashboard telling you how many scans and threat blocks it’s done, but there’s no way to determine which sites you or a user on your network have been visiting that have been causing those threats. Great 5hat you blocked 52 attempts to install malware, but which pieces of malware? Which site tried to install it? No way to know.

Similarly, performance tuning on the network side is left to a “just trust us” model. I would just like to be able to see how everything is configured and to have an “expert” mode should I need to make a fine adjustment.

by Bad27

I just got new fiber optic internet and is the first time I've ever had fiber anything. I had Spectrum WiFi up till a day ago and although it wasnt fiber it was blazing fast and it was hooked up to my Orbi Mesh System which improved it dramatically!!!! While it was on just the Spectrum channels meaning the 2.4g and the 5g it registered only at around 200mbps but as soon as I hooked up Orbi that was a wrap!! It registered 460Mbps download speed and 35 upload speed all the time and all over the house and yard I even have bars 2 doors down from my house! It also runs my security wireless cameras flawlessly as well! Now, I just had VexusFiber install their fiber WiFi and I tell you what its super blazing fast! It came with the eero mesh system and I left it for a few hours to test it out and it was ok but the range wasn't satisfactory to me so I hooked Ole Orbi back up and it's freakn phenomenal! It consistently tops out at 420mbps download and get this the upload comes in at the same 420mbps! I don't know if that has to do with fiber or what but the installation guy said he thought it would throttle down but that's not the case the upload stays on par with the download which is crazy but great! The Orbi is hands down without a doubt the more superb package but eero can do the job for most!

by BlueNeki

Okay maybe 1 1/2 complaints because the half complaint didn’t really affect me but I could see it being frustrating to those it does.

So first: you need cell service to set up the router. I have cell service, and setting up all 3 only took me a couple minutes and the click of a button. So as long as you have cell service, this is great. Unfortunately I don’t remember seeing anywhere on the box that said you’d need a connection to set up the router. I didn’t see that until I read the setup card inside the box. So this is at the very least some really bad communication on Eero’s part, because a router should have a clearly communicated alternative setup method.

But my actual complaint, for hundreds of dollars on a router system that marketed great security, no asterisks, I wasn’t expecting that the security it boasts about would have to be through a subscription. Thankfully $3 a month doesn’t really break the bank for me, but it’s the principle of the matter. You can’t market something as having built in malware protection and parental controls and not mention it’s at an additional cost.

Overall the router itself is great, and eerowifisystem itself is convenient, so it only felt fair to still put 4 stars. But as far as Eero/Amazon goes as a company, primarily in the marketing and communication aspect, I’d absolutely give 1 star and without reading through them all I’m assuming these issues I brought up are what the 1 star reviews are about.

by Cha733

Since the new app has come online I have less functionality than I used to have. Before if I noticed my Internet was slow I could look at my devices and figure out which was eating up all my Bandwith. Normally it was an Xbox doing a game update or one or my PCs updating. I would simply look down my list of devices and look at traffic. Now I have to hunt and peck and click on each device to figure out which one is the offender.

Can we please have an option to display upload/download per device or a sort button. Anything to give use a useful way to guage the activity per device. Also in the Activity Tab can we have a total upload/download count. Sure it’s great to see what my last Speedtest was, but current activity would be great so I don’t call up and yell at my ISP for slow net and get told I’m currently using it all.

by Scorpiodsu

Does everything most would need regarding setup, seeing activity on your network, network management. One feature that would be helpful is the ability to either skip or delay an upcoming scheduled pause. For instance I have my children’s devices on scheduled pauses for bedtime. But on days when there isn’t school the next day (holiday or teach work day) and they are up a bit longer, I would extend time a bit more. So now I either have to turn off the schedule or wait until it starts and allow activity to resume. When I had google WiFi I could just select to delay the start for 30 mins and be good to go. Now I have to manually resume and then pause again when time is up. Something so simple makes a big difference. Another thing is to allow content filtering for devices and not just profiles. I could have devices all in the same profile but not want content filtering on all of the devices. The network knows all the devices so should be easy to allow that functionality.

by Sleeperd3v

Been using for a few months now. My speeds have been consistently high throughout the house. Best connections I've ever had, with my limited experience in home networking. I have at least 10 devices connected at all times, and haven't experienced/noticed any drops. eerowifisystem is mostly functional on my iPhone 12 Mini. The HomeKit feature is the only problem I have- Is the "Set Up HomeKit" button supposed to do something? When I'm disconnected from the network, it prompts me to connect to the network to use the feature. I tap "Join". I wait. Nothing happens. When I tap the button while I'm connected to the network, nothing happens. Is this expected? If I have a Home, does the HomeKit feature just work in the background? I don't see any clear answers to this in FAQs or forums. Again, this is my only frustration with the system. Overall, would recommend.

Update:
Fixed the problem by uninstalling the eero app, disabling my VPN completely, then reinstalling. Afterwards, I got the HomeKit feature working pretty quickly by just following on-screen instructions.

by Paulblock

(Note: I updated to 5 stars because eerowifisystem has been updated with an iPad-optimized version. Thank you, Eero !) My new Eero system is working wonderfully and worth 5 stars. But I’ve removed a star because of the lack of an iPad version of eerowifisystem . It could be the same as the iPhone version but optimized for the bigger screen and providing the ability to use it in landscape mode. I’m always on the iPad in landscape mode with keyboard attached and hate having to pick up and balance the iPad in portrait mode while accessing eerowifisystem . For such a beautifully designed product, great packaging, and well-thought-out app (on iPhone), the lack of an iPad version makes the product feel out of date. Oh, and let us turn off the ad (I’d remove another star for that, it it really is a 5-star product and don’t want readers to think the Eero itself is only worth 3 stars).

by Keyur82

App is simple to use and yet it gives the plenty of information and customization. It’s been little more than a week on eero and eerowifisystem and I am pretty impressed so far. I have wired network in my home so it was easy to do wired backhaul for more stable and faster internet access. Nest WiFi with access points would have formed me to it setup wirelessly so eero setup worked out better than nest WiFi for me. Eero secure is paid and that gives me the confidence that they will keep working on it to improve it all the time as opposed to free security that comes with some of the mesh routers. Subscription is only $30 a year so it’s pretty fair in my opinion. I don’t know why eerowifisystem is only rated 3 stars here as I don’t see any issues with eerowifisystem so far. I will update my review if I come across any issues.

by Jdixon1990

The setup was great. eerowifisystem is good. But I was replacing a regular AC router and for the first few days, my network seemed noticeably worse. I was extremely close to returning the system. They say the network will learn, and maybe it did, because it quickly became great. I have an eero pro and 2 eero beacons in a 3300sqft 2 story house and it works very good. Really like the automatic updates to eerowifisystem and the firmware of the router. Really like the automatic daily speed testing of the network. I also really like the new activity feature that shows data usage by device.

Would be nice if they let you add a priority device list, but I think they try to accomplish this automatically, which is maybe a better solution if they get it right.

by PentaxVanguard

My whole family really appreciates the great coverage our eero WiFi equipment provides, so much so that having excellent WiFi coverage in the whole house, including the garage and the front and back yards, has become the norm.

eerowifisystem is great for monitoring what devices are connected to your network (it will even notify you when a new device connects!), you can customize your network settings if your so inclined or just let eerowifisystem walk you through setup if you’re less technical, you can set downtimes for specific devices or groups of devices, and even block devices from connecting entirely. They even added a highly requested feature recently that shows you how much data the various devices on your network are using, super handy if your ISP has data caps.

In short, eero has become the backbone of our internet connected house/family, and eerowifisystem is great for anyone who wants to run an eero network, from the least technical user to an IT engineer.

by Lukewaranis

I have read through the comments and kinda laugh at some of them for saying eero is a bad device and I strongly disagree I am 17 years old and really run the house electric tonically, I am not a part of Eero however this is recommended to anyone, to those who have bad feedback are most likely just clueless about the 21st century my 11 year old sister could have set this up and have it work great (not as good as me cause ya I’m better lol). Phones will automatically magically connect to the closest eero however laptops (excluding macs) will not do this, however it is simple turn your WiFi on and off and boom it will be on your nearest and strongest connection in the house. Please invest your money in this, this product is truly amazing.

by Serquhart

I’ve been through Orbi and D-Link before switching to Eeros. Somehow the Orbi app has almost five stars, and D-Link and Eero are at three stars as of this writing.

Ignore those ratings for comparison purposes; no other Wi-Fi app is anywhere close to the overall excellence of the Eero app. The level of detail provided (Eg., which band a device is using while connected to a particular Eero unit), the ease of use (pretty much flawless), the setup flow, everything. It’s just ridiculously better, and given the current ratings, I almost feel obligated to write this review. They even have labs - really useful beta features that you can toggle on through eerowifisystem . Currently using Band Steering and Smart Queue Management.

Anyway, to summarize, you get what you pay for. My Eero system was very expensive and also very much worth it. eerowifisystem is a critical part of that value. Five stars, above and beyond.

by Appraterfrom408

When the eero works it's fantastic but now after 7 months after the purchase I really regret the expensive purchase because the lack of support. When the eero drops of wifi every day multiple times and support can not do anything for you but to tell you to power cycle the eero. Then they will blame your ISP, Ethernet wires and cable modem. I got fed up so I bought a brand new modem, new Ethernet cables but I still get the same problems. I verified with my isp that my internet connection is sold and now I'm going to buy a USB to Ethernet dongle to also prove to eero support that it's a defective unit. So the $399 I paid to eero is really $550. Stay away from the product, support will not help you. Get another brand known for networking. It'll save you grief.

by Allenprice

eero needs to fire whoever is in charge of the UI decisions. Original version was much easier to use. Original was cleaner and simpler. I could pause and unpause with fewer taps. This version is too busy visually. Too many taps for common activities. Confusing as to how to navigate. Profiles are not only terribly designed they don’t load quickly so you have to wait for the world’s worst design to load. Adds salt to the wound. Discover tab is literally a blank screen on a regular basis. Other times the Discover tab has two lines. Pointless waste of screen real estate and functionality. Then a whole tab dedicated to Activity? Another waste of space. Need one tab, the main, old screen. Then a menu button for settings, activity, and Discover. Don’t need for tabs. eerowifisystem is proof that a zero star rating needs to be an option.

by WiZzyzx

The latest “all new” Eero app is a downgrade. The old app allowed you to see connected devices and see how much bandwidth each is using. The new one discarded this functionality - now you need to drill into each device to see. So if your network is slow and you don’t know why, you can’t tell any more which device is the issue unless you click on ALL of them. That’s just stupid. It wasn’t great before, since you couldn’t sort by usage or anything like that, but the new version is even worse. Also, for the love of god, please allow us to change what time of day you run the speed test. Mine runs at 5:57pm every night, right as my kids are pounding the internet playing video games. I can’t change it though... Eero - time to pick up your game on eerowifisystem !

by Avonweather

We have three eero Pro units supplying our home with fantastic WiFi coverage, and eerowifisystem prior to new new version was easy to use, and offered all the info I wanted in an easy to use format.

The “All New” version 3, however, is just that; all new. Less information, tools removed, more steps to access the information that is still there. It now automatically assigns your devices to categories that are not editable. So most of my devices are now categorized as “other” (really useful!) My Ring Doorbell is “other, but its Ring Chime is apparently “Entertainment”

If you like the usability of the eero app, don’t upgrade, because version 3 has very limited usability.

by SearchingForNichname

Ever since I got eero, I’ve never had to reboot the device. Works like a charm! One thing I miss from eerowifisystem is the ability to view who is connected through the guest account.

Update: The performance is still rock solid! I am not too impressed with the UI. Hand off to different eero devices does not seem to be smooth. It holds on to a device and as I move the signal seems to get week. I don’t see a change in performance, maybe the UI is not giving right info. I still would like to known which devices connect through main SSID and which through the guest account. Also, when there is a notification about new device connection, it does not show which is the new device.

by MacBook Air

The eero iPhone app is great, and has come a long way while steadily gaining features over time. Please create an optimized version of this experience for iPad as this would make network setup and monitoring much more streamlined for those who use iPads. In current form using the iPhone app on iPad is nothing short of a hassle as its locked in portrait orientation making keyboard cover use impractical.

Within Apple’s ecosystem SMS sharing between iPhone and iPad is fluid, and many iPads have cellular or will tether to iPhone alleviating historical authentication concerns with eero’s trust model.

A universal version of eerowifisystem with iPad support would easily sway my rating to 5 stars!

by RickInBoulder

So far, the speed of the Wi-Fi is great. However, set up was difficult for me because I have very little vision, and eerowifisystem does not respect the system settings for bold text, high contrast, and dark mode. All the font choices in the design are extremely thin, and seem to use some low contrast color. I understand the company has a particular design aesthetic, but accessibility is also important.

That said, everything seems to work pretty well, and we are seeing download speeds very close to what we are paying for from our ISP.

by Ken Credible

I’ve never had any issues with my Eero system. I started with a Netgear Nighthawk and then went to the Orbi system which would cut out from time to time randomly. My Eero system hasn’t failed me. The Eero devices work great and spread wi-fi throughout my entire property.

The new app update is different, not a big fan of it. I’d prefer maybe a cooler version of the previous or just the previous version back. The layout of this new app update seems very plain, which is fine if you’re just getting the system today. However, if you’ve had the system for awhile then it does somewhat seem like a downgrade. 5 Stars aside from eerowifisystem layout.

by Tryna Get Slim Jim

So this review is not about the amazing eero whole-home WiFi system itself, rather it’s about eerowifisystem . eerowifisystem has a beautiful interface and unlike the velop app I had prior it updates frequently and always stays sharp and simple. I love eerowifisystem because it fully controls everything about my network. From guest access, to connected devices, to adding an eero, to controlling the led lights, to family profiles and parental controls, to everything else you may need!!! Love this sleek and sharp app. It’s details and color scheme is also super complimentary (from an artist with firm views on grouping colors based to coincide in a way that’s visually appealing). Nice app eero!!!

by Eero71

A child could get this system running in three minutes - that’s what it took. It took longer opening the package. BTW: Buy direct from eero or a listed seller. Some third party sales can cause problems. Trust me. My nephew owns a media installation business and recommended eero. I told him I was having buffering problem when streaming with sound coming through my home theatre. My laptop was slow, buffering and froze when streaming video and sound through home theatre. Everything works as designed now, all 9 devices. Yay eero!