Contact Xfinity WiFi Hotspots Support

by Joshgjohnson

I seems like the app is updated with businesses that have tried internet service and they would broadcast a generic “cablewifi” signal but most of these businesses don’t have such a connection anymore or it’s just not functioning at all which makes the app outdated (they cancelled after their special) On top of this there’s no way to report inactive or broken hotspots so that some kind of action can be taken on them so that makes the app completely useless. Also contacting support through the app is useless because the email address doesn’t work resulting in a failed delivery. So if I could give no stars this would be the app that deserves the award. The app works about the same as the mobile hotspots that let you connect to them, they’re completely useless. On a side note I can’t wait for the FCC to grow a pair of balls and finally force these isp’s to hold some kind of accountability for minimum guaranteed speed and reliability. If mobile networks or power companies were this bad in America they’d be shut down by now.

by Softtechllc

It seems after my device was updated to OS 14 I started experiencing problems with connecting to Xfinity hotspots after some investigation I found that other People with IOS devices had similar issues and the problem seems to involve the MAC addresses being excluded from accessing the hotspot network due to a new privacy feature that prevents internet tracking on Apple devices I don’t fault Apple for keeping their customers safe but strongly feel that Comcast Xfinity should do a better job keeping their subscribers happy I’ve also noted that some customers have contacted Xfinity in regards to the problem and we're lucky enough to talk with a representative who knew what was going on and resolved their issue others have stated the fix is short lived with the problem reoccurring after some time. This is not a good thing especially coming from a company priding themselves on having the best network.

by Caesarphb

Approximately 2 weeks ago my iPhone7 began experiencing extreme slowness and dropping on my home wifi. My provider is Comcast, but I a netgear modem, Orbi mesh router, and use a unique home network name. At first I thought it was my network and updated firmware and resets on my equipment, but I soon realized other devices were unaffected and the issue was not my equipment, it was the iPhone 7. After resetting my network settings, removing apps, and disabling location services among other troubleshooting efforts I narrowed it down to the XFinity security profile. I have had the profile for several years without issue, but the latest version creates a conflict and leads my iPhone to believe my home network is not connected to the internet. I have replicated and resolved the problem twice now by installing and removing the security profile. There is a bug that needs correcting.