Contact TunnelBear Support

by Hattrick58

This VPN has never worked properly since I’d purchased it in February. The biggest issue being it doesn’t allow communication from my five iOS devices and two Mac OS devices to Google search engine. And customer service is pretty much redundant. You know, “is the app current?” or “did you turn it off and turn it back on again?” Okay, the latter is something Apple does. Be advised that TunnelBear does not refund one bloody zinc Abe’s head (US) for this alleged VPN. They politely guide you to Apple, and Apple has become the largest money grubbing, fraudulent, don’t give one half a care about their customers. So one has to fill out the “report a problem” on the Apple site. And, suspiciously, at least in my case, the “refund” portion is greyed out. And then Apple responds with brilliant links to forums, etc. Gosh, why didn’t I think of that? I asked Apple to stop jerking me around and refund my $63 and some odd cents USD. I was told it would have to be elevated to the BoD because, clearly, Apple and their crony developers need the money.
EDIT: As suspected, Apple denied my refund request.
As far as TunnelBear goes, I just tried opening a .PDF email attachment and after 15-20 seconds, I was greeted with the all too familiar “no connection” banner. This happens when TB is active. Turn off TB and BAM! The doc opened immediately.
No sense in contacted TB no-support.

by 372laine

I used the free service and happily found that it solved problems I was having with my previous well-known VPN. So despite still having a few paid months left on that service, I decided to switch to Tunnelbear and paid for a long-term subscription. Unfortunately, after using it successfully for a few days, it then failed completely. Just won’t sustain a connection. I’ve not been able to figure out how to get customer support either. At this point, I feel like I’ve wasted my money. I now have two paid subscriptions - one which is slow and oversubscribed - and Tunnelbear which is inoperative. I realise that there may be issues with how it’s configuring but in the absence of customer support how can I address those? Where can I get assistance? Or failing that, a refund. After all, I’ve paid my dues and the clock is ticking on my subscription but but I am getting absolutely nothing for it, except frustration.

by Matteo Applauso

I tried to use this app over the past couple of months but finally had to delete it. The problem is that on the default setting using openVPN it used over 20% of my daily battery capacity, causing my phone to run out of battery before the end of the day. By switching to IKEv2, it could use much less, but performance was a problem, taking far longer to connect. Sometimes it would never connect and I’d be on plain WiFi. And at the same time the app still showed up in my list of apps using the most battery (albeit only at 1%). The last update before I deleted it had a bug that kept switching back to the unusable openVPN.

Now I use the free version of a competitor VPN app on iOS, and that app always connects, does so fast, and doesn’t even show up in my list of apps using battery it uses so little. TunnelBear support was great and responsive, but there must be a serious problem with their iOS app development process.