Contact My Disney Ex Support

by MikeL200

It's annoying to have to book a rides daily for a week a month (or two) in advance of our trip, more annoying dealing with the constraints of being there for 3 weeks and coordinating with friends/family coming & going in that period. This app adds insult to injury since it often crashes, lists bad/outdated data, and requires repeatedly scrolling to the day you're interested in.

I've had to redo plans multiple times to adapt to available rides and accommodate friends/family who don't yet understand how mandatorily it is to know exactly what park and ride they're going to be at 30 days in advance at 7am. Often the app lists the old fast passes plus new ones, sometimes with the correct # of people and sometimes not. Clicking on old/canceled ones results in an error. I then have to scroll all the way back down to the day/time I was viewing in the my plans screen to continue where I left off (that happens even if no error, when returning to the list after viewing a fast pass or mean reservation- be annoying it doesn't remember where I was). I've found the only way to clear old data is reinstall the app, and I've done that many times on my iPhone, my work iPhone, and my iPad while planning this trip. I can't wait till my vacation comes and goes so I can delete this app for good on all my devices! This needs to be better Disney!

My advice is to use the website - it's got it's own errors and drawbacks, but works less badly than he app.

by Zulu22134

Your technology was awful. Stayed in a Disney resort and ordered food ahead by using the i-phone. wWent to pick up and phone said our order was being processed. Waited about a 1/2 an hour and when we went to check on it, they didn’t have our order and had to reorder and wait again.
We paid extra for the Genie plus pass . Tried to use it and wound up canceling because rides were down and decided to go on regular line. We waited for one ride for 2 hours and 40 minutes. The signs in Hollywood Studios were hard to find and the map was no help. There were no signs on shops telling what it was. Very few people around to help you find places.
When we brought are kids in the 80s and 90’s it was a great experience, this time when we brought our grandchildren, I don’t want to come back.😡We have super grandchildren and they deserve better.
Start improving your technology so it’s friendly to everyone and improve your signs. Also improve your garbage cans. Label the place where you are suppose to throw the trash and make that section bigger. I was standing on line and this jerk went to throw his milkshake out pushed on the unopened side, dropping the milkshake on the ground and having it spray all over me. Yelled at him because he wasn’t going to pick it up and waited for an apology that I never got. I hope you make some improvement so Disney can live up to it’s former reputation.

by Scooct224

This new version of the app is terrible. It’s slow, clunky, freezes, and is extremely confusing. I’m a hard core Disney World fan and visitor, usually several times a year. Genie+ is awful. You’re limited to one fast pass per ride per day. The times offered are terrible and pretty much non existent. It’s hard to find wait times for the rides and lightning lane times inside the app. I’m pretty sure this was done intentionally to force you to pick rides that aren’t as popular. The app also constantly shows me things I don’t care about like parades and singing shows even though I didn’t check any of them off as interests. Additionally, the app continues to show lightning lane times for rides I’m not even eligible to book. I have used mobile food order a lot the last few years but this visit with the new app, it constantly freezes, locks up, and tells me I have no order. I finally had to seek assistance from someone with a tablet. I told him how awful the new app is and he agreed and said there have been so many issues and complaints. He finally got my mobile order to show up. Anyways, not sure who designed this and came up with this terrible new lightning lane/genie+ system. It gets an F- in my book. Please revert back to the old app and previous fast pass system. I don’t care about paying for fast passes but the new system is legit horrendous.