Contact Play Disney Parks Support

I used this this month, both at WDW and at DL/DCA. I tried it at Magic Kingdom and Animal Kingdom and, only very briefly at both DL and DCA, just to see if it was any better there ... it wasn’t. Whenever I tried to use it, it would say there was no experience near me, except one time at Animal Kingdom ... where it just wanted me to download some music I did not want. Maybe I needed to spend more time poking around with it outside the park, but, it was advertised to be used in the parks. I ended up getting irritated that it was distracting me from looking around at the theming and spending time with the people I was with, so, I put it away. After I came out of MK, I found it had earned an achievement for a ride by walking past it when I don’t think I even had the app open. Take a cue from the very well-done Sorcerers’ card game at MK, which really enhanced our visit and was not distracting at all. So much wasted potential here.

I was in the Disneyland park yesterday playing through all the fun games in the new Star Wars Galaxy’s Edge. My boyfriend and I were having lots of fun. My phone closed due to inactivity because we were talking to a cast member. When I went to open up my phone and play with the data pad again, all of the work I had put into the game for the last 1.5 to 2 hours was gone. I was kinda upset. I tried a few again and it happened then too. My boyfriend was able to close his phone and even shut the app down and still have all of his info saved. I got so discouraged that I just stopped playing. Any help in this matter would be great. I’d like to be able to keep up with my boyfriend and continue to play. Please let me know if there are any questions for me. Thank you for your time.

I have location tracking on “all the time” and it can’t find me. Over and over. I received no achievements, even though I did everything expected. You link people, but there is no reason to do so (as far as I can tell). We have been playing trivia separately- no recognition at all that I am standing next to a person that I linked to and is playing the app too. Need many more trivia questions. I took the quiz once and then the second time they were all exactly the same questions. For the engineers that may be reading this I am using an iPhone X with up-to-date iOS. Unfortunately, the marketing department way oversold the app capabilities and the engineers way under-delivered. Kind of surprising for Disney. You expect everything to be top quality.