Contact Royal Caribbean International Support

We were on time for our 2:30 check in. We were directed to go to a line that had people ranging from 2:2:30 check ins. We then stood in line for 2 hours while they let people who had arrived late to go ahead of us. Why???? We had beat ourselves to get there on time. If you are late you should wait behind people who were on time. This calling people who were late to the front of the line went on for 1.5 hours. Ridiculous. Then there were people who had all kinds of exceptions that had to go ahead of us. The customers standing around me were mad and frustrated. The people wearing teal shirts were idiots and no one seemed to know what they were doing. The teal shirted idiots did not know what each were telling the customers waiting in line. I did not feel catered too. Also standing for 2hrs in the heat…no one offered water or drinks. The teal shirted idiots spoke harshly and were rude. I know we are all dealing with covid but we were asked to show proof 3 times through the check in process. Why? I even had to submit proof of vaccination days before. Why?? Get your act together Royal Caribbean. By the time I got through check in I was miserable hot sweaty and frustrated and thirsty. Cruise has not left yet so I’m hoping they can change my mind and emotions soon or part 2 to this review will be even more negative. I hope writing this review changes this process for someone. With technology it doesn’t have to be so hard.

December 30, 2021 I cancelled a cruise with Royal Caribbean and fell under the requirements to get a future cruise credit. I was told at that time I was owed money back on to my credit card for gratuities and taxes that they were not allowed to put into a FCC. On February 3, 2022 I hadn’t received a refund of all of my money so spent 4 hours on the phone with Royal who had to contact the account and the refund departments and figured out I was in fact owed $1250 to my credit card and said they would “expedite” my refund. February 28, 2022 I get an email of a FCC for $1250, another 1.5 hour call to Royal to be told human error and they are again going to “expedite” my refund and I can call back in 2 weeks to check the status. Meanwhile I have a new cruise booked and that payment is due March 18, 2022. It has been over 2 months since I was told I was getting a refund, and still no one can tell me how much longer it will be and they are expecting me to pay by bill! I have loved Royal Caribbean for many many years and think they had a fabulous program set up during Covid, but this is unacceptable!

We booked as so many others two years ago our trip on Royal we are diamond members as a gift we purchased three cabins for my son and his family when the Covid hit we had to reschedule using our vouchers and I spent two hours on the phone with Victoria and rebooked our trip. That time she booked all three cabins together or so I thought and we were supposed to receive my time dining of 615 we just learned a week ago that we were not linked together and we cannot eat together unless we have a 745 evening dining both my husband and I are on medication and need to eat before a certain time called and asked to link us and we wanted to eat dinner together especially for the holiday which was the purpose of us purchasing all three cabins. Yet we were told that we were not linked and the time was gone. Very upset and wanted to let you know THIS IS WRONG. We are on Harmony of the sea with a sailing date of November 21