BNH Reviews

Banking with BNH used to be a lifesaver! I had multiple accounts, streams of income, and a lot to stay on top of. For years it has been accurate.
Over the past couple of weeks it has gone downhill dramatically! Transactions show up, disappear, same with credits. Currently I’m showing that I have SUPPOSEDLY been running a negative balance in the thousands for 16 straight months, all while being able to move money, make payments, etc… without incurring overdraft fees or being declined.
Fortunately I bought a house this year and have several months of accurate bank statements that support otherwise, or I would have never been able to buy my house.
I have been such a happy customer for years and for the first time I’m actually considering taking my money out of my local bank and switching. I cannot continue with constant inaccuracies when trying to balance my budget.

Bill pay is terrible. The default choice often doesn’t load, and, if it does, it takes several minutes. If it doesn’t load you get no notice( the spinning goes on for as long as you can stand it) and when you try to re-set, you have to exit the this app app and start over.
Moreover, the “date to pay” which must be entered is meaningless. I paid an invoice from my company and set the following business day for it to be paid. It arrived eight days later. I’ve done this more than once so it wasn’t a fluke.
Other than the fact that the “advanced” bill pay often has to be used because the default app doesn’t open, why is it there at all?
And what makes it “advanced?”
Paul Stewart

Great app, can do everything I need to. Information is updated pretty quickly so it appears up to date at all time for myself. Simple and easy to use interface. Only wish they had a IPad version so I didn't have to turn my IPad all the time. Since the new update and changes from the summer my account postings from the weekends never update until Monday and this greatly affects my ability to know how much money I have in my account on the weekends until it all posts on Monday. This was the reason I enjoyed BONH and had switched from your competitor.

Been with this bank for over two years, BNH was convenient too. Over the last month I haven’t been able to deposit checks through BNH . I’ve had to uninstall and reinstall BNH every few days when I need to deposit paper checks. Husband is in IT, he said it’s not my phone. He said it’s probably something with their how they manage and store data on their end. Im sick of it, being able to deposit paper checks was one of the most convenient features of BNH. Very frustrated and disappointed. Wish they would fix this problem.

I sometimes have 10 or more checks to deposit in the same day. When I’m doing this…it seems like every 3-4th check bounces me out and I’m required to sign in again. This is MADDENING…considering that this happens after I’ve applied all the info and the photos. When I make the last step to deposit the check is when I get bounced out!!! And of course I have to start from the beginning of the process again! Today I have 12 checks to deposit and am not looking forward to this🤨

The one gripe I have is that the bill pay total pending payments doesn’t show up on my iPhone like it does on my computer. I’d have to add up the pending payments to see if I had sufficient funds in checking. It used to on the old iPhone software.
Also one of the bill pay items “to pay” showed on my computer, but was not showing on the iPhone app. I don’t get it. Why doesn’t it mirror the computer page?
App needs some improvements.

Paul Fluet

BNH works well most of the time but quite frequently has major glitches like when you trying to deposit a check you’ll get to the final step asking to take the pictures and When you submit, it suddenly boots you out and asks you to log back in and you have to start the entire process over from the beginning. It will continue to do this over and over. Sometimes you have to wait and try again on a different day. This doesn’t happen all the time, however it happens enough that it beginning to get frustrating.

BNH works great overall except a few times now it has disagreed with the amount of the check that I was trying to deposit. For instance in script and numbers a check was clearly $350, the 5 was not perfect, and it rejected it. It is inconvenient as it is the main reason I use BNH .

The other issue is, sometimes it will not load the images, it just stays on a loading page endlessly. I’ve had to uninstall, and reinstalled BNH several times. Sometimes I have how to turn my phone off and restart it, and it works.

When it’s working good, it’s a great app!

The Deposit a Check feature frequently denies deposits, claiming that the amount entered in the amount on the check do not match up. This is never accurate. It takes four or five attempts for the check to go through. Also, recent limitations on the amount you can do in one week with pay a friend has been very frustrating. I don’t understand why this limitation was imposed. otherwise, pretty easy to use and reliable.

This is your standard banking app. It does what it’s supposed to do but nothing special. Does not allow you to organize/classify your transactions. Difference between “options” and “services” is unclear. Lots of space devoted to warnings about cut off dates/times for transfers. Customer service is slow and required several contacts to address my questions.

Site works very nice, I’ve never had a problem with functionality. That being said it would be nice if you were able to access some of your other services such as card customization. Like BNH , but adding this would let people who use BNH , but aren’t aware of the service, know about it. Just a thought, very happy with BoNH.

Plenty of options available including mobile deposit with your camera phone. Alerts are as fast if not faster than in person and the ability to see detailed account activity in real time is fantastic! Well done!

This is the best bank all around the Peterborough NH area. The apps are very easy to understand and never have any trouble with it. The people that work there are also extremely helpful and an awesome staff. Always polite and very friendly and also know you by name as a customer.

BNH is very handy for checking balances but I have had problems on several occasions trying to make deposits. Seems to be somewhat better if used during banking hours ...but not always.

I moved to Massachusetts four years ago and am maintaining my Bank of New Hampshire account because the people there are so wonderful, patient and knowledgeable. I’ve never had a problem they couldn’t solve within minutes. Last year my debit card went missing and I called them immediately and they monitored and froze my account. Their immediate action eased my mind knowing my account was safe. I only have good things to say about this bank and that means I never have to go anywhere else, Nor do you.

Security measures on BNH are great. Notification about questionable sign-ins. I feel safe from identity theft. I can check my balances every day. Transfering money from one account to another is so simple. I couldn't imagine not having BNH in my life every day. And for times when I need a human- the people at the bank are friendly and professional entry time! Love my bank.

I have done business with this app for many years now. I am very satisfied with their banking and the online app that helps me to manage my account. BNH is easy to maneuver and has different options to make banking easier. I recommend this app bank and the online app to anyone looking to change banking or current customers who would benefit from an easier system.

Bank of NH is the best bank in the state in my opinion, and now they have the best app. BNH updates automatically. You can access all your account at the touch of a finger! I live theConvenience of being able to uploads checks, check my balance, transfer funds, live chat with a customer service representative, and pay a friend all without leaving my home.

I won’t mention my other bank that I was with over 50 years ( I started saving really young ) but they went down hill and I had problems quite often and then they shrunk the local branch to a closet size and took away the drive thru. I was done and gave this app a try which was a real good move . I have had zero problems and always get a warm greeting whether walk in or drive up . I’m a senior and have a great feeling with this app

I've been a member if Bank if NH for more than ten years. It seems wherever I'm employed there is a this app close by. That makes trips to the bank handy. Their arms are always open to help whenever you need them. They stay up-to-date and continue to improve their services. Thank You, Bank of NH!