Instacart app not working? crashes or has problems?

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⚠️ Most reported problems ⚠️

Something else
53.3%

Not working
31.1%

Account
8.9%

Crashes
6.7%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of Instacart Problems 😠👌🔥

- Swapping items after request not to

- No response from person for an hour

- Prices are over shot

- Service is out of hand

- Extra fee for service charge

- Never received $300 gift card

- Discriminatory situations with Instacart people

- Frustrating to use to place an order

- Many items don't fall under any category in the app

  24 Reported Issues: 😵🆘🛟🚨📢

Jordan Peters
2024-07-10

I am a new member of Instacart and you are having big problems with your site, occasionally it works, and I can order a meal from a restaurant, but most of the time it doesn’t and it just keeps taking me in circles, I know a lot of other people that are having the same problem, meanwhile I am paying for a membership and losing money, I am very disappointed. Your sincerely. Jordan peters

Martha Mencinsky
2024-03-14

Shopping with Costco - app froze. Trying to place order for today!

Jamiyla White
2023-11-27

i can not log in to my account and everytime i get to the chat box it disconnects me and keeps glitching . This has been happening for over 6 months and i am ready to just file a civil law suit against instacart for not having drivers customer service support or tech support for people with the same known issues and unfair login requirements with no alternatives

Mike
2023-11-26

I can't complete my INSTACART order. Keep getting the message, "Sorry, an unknown error has occurred."

Pamela Jean Johnson
2023-11-08

I was in the middle of an order and the instrcart app has frozen I am ready to purchase my order.

Regina Michael
2023-10-24

The app isn't working on my iphone. All my other apps work. I have tried deleting it and downloading it twice and I'm still getting the same message that I've been getting for over two days. It says something went wrong try again. I looked for updates and didn't see anything. Please advise what to do and why it isn't working. Thank you.

James Z
2023-10-15

The app on my phone will not load, just the dancing carrot. Seems to happen quite often. All the other apps work fine so its not my phone. Had to communicate with the person doing my shopping on my lap top.

Maureen
2023-08-06

The “search” section isn’t working! I can’t type in specifically what I’m looking for, it won’t let me! Plz FIX this!!

Leann
2023-07-21

Items NOT temperature controlled. Spinach & arugala were not just warm but actually hot! Frozen peas were well into the thawing stage and the driver said he's never been told to keep it temp controlled!!! Very disappointed in this order. My bagged items were transported in the bed of his pickup truck, in the hot sun.

DENISE C.
2023-07-01

I can't complete my INSTACART order. Keep getting the message, "Sorry, an unknown error has occurred."

Mary Lou McFadden
2023-06-14

I was ordering and the screen is frozen

Desiree Cox
2023-03-25

Hi for 3 days now I have not been able to change the payment information under my account information in the app. Customer service has done nothing to help me. I have been a previous shopper since 2021 and have never had a problem until recently. I can’t shop without having a current bank account to use. Can you please help me. I can’t even see where there is an “update” button that possibly the app requires.

David
2023-01-30

I am a new Instacart Shopper and am unable to see the "Busyness" features while waiting for batches. Today was my first day and I only received 1 usable order, all others were very far in miles away. I sat for hours looking around the Salt Lake City map looking for red, orange or yellow circles without seeing any. Please help. Thank you

Barbara Janssen
2023-01-16

My Instacart app on my iphone was working great then all of a sudden as I was ordering groceries it froze up. How to fix?

Judene
2023-01-11

search features no working

Jones
2022-12-20

The app keeps crashing repeatly

Brandy Evans
2022-12-04

Search feature not working on app

MARLENE DAMIANO
2022-09-26

can't check out my order sept 26, 2022

Shawn Jackson
2022-09-02

Trying to sign up but app keeps crashing.

JEANNIE HOLTZ
2022-09-02

i tried a few days ago to order from Aldis in Hastings, MI and that didn't go through. Today, I tried to order from Meijers in Hastings, MI. i've had problems with Hughesnet. my server went down on June 15, 2022. I now have Viassat as an internet provider. Hughesnet was unable to fix my old equipment. So, most recently this past month, i installed Viassat. Hughesnet is totally disconnected, now. In the meantime it took out my home phone 269-945-8276. My daughter sent me a cell phone from California 619-396-5343. That isn't working either - it's in safemode just to call out and send texts and overheats. must have downloaded some crap from old computer used to have my grandson build me a new computer this past Christmas. Who can help me? Both phone and computer are driving me crazy. please, i am not crazy - just old and handicapped. sometimes i can't call a bus to get me to town. and i'm getting low on groceries, as well. what can I do? christmas viassat viassat

Mar
2022-09-01

All items on personal lists showing as unavailable

Lisa Gormley
2022-08-19

I have a grocery order pending but my app isn't working what do I do how will I get my order

Amber Schipper
2022-07-23

new phone. app no longer works properly. iPhone 13. cannot communicate with shopper. still have old phone. but to relinquish next week

Jill L Baribault
2022-06-03

want to sign up to be a shopper always freezes app

Showing 1-24 of 24

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About this app

And it's safe—contactless delivery is available. this app delivers fresh food, alcohol, and household items the same day all across the US.  Shop from your favorite stores - Aldi, Publix, Costco, Safeway, Wegmans - and nearly 40,000 other retail locations across North America.  Download Instacart to see what stores are available in your zip code. Prefer to pickup?  Don’t forget essentials like toilet paper, prescriptions, other household items!  And your shopper will ensure that fragile items like eggs and glass bottles are always handled with care.  Shop online & get your groceries delivered directly to your door in as fast as 2 hours.  Our 100% contactless delivery helps to ensure you and your shopper stay safe.  Get fresh produce, late-night snacks, and even alcohol delivered to your door.  Order online and pickup at your local store, where it will be waiting for you when you arrive. 2. 3. 4. 5.  Download to see what stores are available in your zip code.  Order safely from your home and get your groceries delivered to you same day.  Plus, your first grocery delivery is free!  Terms and conditions apply. See details: app.