Hearonymus app not working? crashes or has problems?

Hearonymus Status

Last Updated on 2024-06-18 by Hearonymus GmbH

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Common Hearonymus Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Hearonymus app on iOS and Android devices. Solve all Hearonymus app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Hearonymus iPhone Issues and Solutions

Hearonymus iOS app crashes, not working, errors
Hearonymus iOS app network issues
Hearonymus on iOS has black/white screen

Hearonymus Android App Issues and Solutions

Hearonymus has errors/crashing/not working
Hearonymus server network connectivity issues
Hearonymus has black screen

Hearonymus iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Hearonymus app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Hearonymus app crashes or not working on Iphone (iOS):

Close and restart the Hearonymus app on iPhone
Update Hearonymus app to the Latest Version for iOS
Uninstall and reinstall Hearonymus iPhone app
Update your iPhone to the latest iOS version

Fix Hearonymus on iPhone unable to connect to server/internet connection issues::

To resolve Hearonymus network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Hearonymus black/white screen (blank screen) on iPhone:

Follow the Hearonymus iOS app troubleshooting guide Here →

Hearonymus Android App Issues and Solutions

Fix Hearonymus not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Hearonymus app issues:

Force Stop the Hearonymus App
1. On android, goto "Settings" » click Hearonymus app. » click "Force Stop".

Update Hearonymus to the latest version on PlayStore

Clear Hearonymus App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Hearonymus app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Hearonymus.

Fix Hearonymus unable to contact server/ Hearonymus internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Hearonymus » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Hearonymus » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Hearonymus on android.

Solve Hearonymus black/white screens issue on Android:

Follow the Hearonymus android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Hearonymus GmbH, developers of Hearonymus.

Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit Hearonymus Website

Privacy Policy: https://direct.hearonymus.com/page/data-privacy-google

Developer: Hearonymus GmbH

About this app

With the free this app app the smartphone turns into a modern audio guide for museums, exhibitions and attractions. With the possibility to search for location, category or topic the right audio guide for every occasion can be found quickly. The this app app is the central platform for audio guides to download, manage and listen. Very easy to use. Thus, the audio experience is guaranteed even in museums or at places with no Internet connection. The "Neighbourhood search" points to new, perhaps previously unknown, attractions. The downloaded guides are stored on the smartphone. There are also free guides. Listen to samples is possible for every guide.