Contact Ola Support

by Taylorunger74

Don’t bother with this app, just book an Uber. I ordered an Ola only to see him drive past me and keep driving 15 minutes to the next suburb where he made a 5 minute stop and then drove back to come get me. I tried calling him and asking him to cancel as I did not want to pay the cancellation fee while he ran his little “errand”. He did not respond so I waited and arrived at my destination almost an hour past when I wanted to be there. Whenever I get charged at the end, it always more than the original fare (ends up being more than the Uber rate as well). I’ve had so many drivers cancel. It’s just a very unprofessional service that must not teach its drivers to do their own things on their own times and not while they are working.

Another driver was parked for 10 minutes before he started driving to my location and when I called him, he had his voicemail set up as “hello? Hello?.....hello? I cannot hear you right now”. How dodgey is that?

I’m reading past reviews and a lot are saying what bad service they have and how it’s not worth your time but they are still giving them a 5 star rating? Seems fishy to me but either way book an Uber.

by Notrobertfrost

Took 1.5 rides with Ola in Australia — from Sydney airport, and back. But on the way back it logged me out if my account and wouldn’t let me log back in. I just kept getting a pop-up to contact support.

Well, once I still couldn’t log on upon landing in Melbourne, I did. I got a response asking for my IMEI number, gave it, and ... silence.

After a few days I emailed again to open a new ticket, including the IMEI up front this time, and ... silence.

Did the same and opened a third ticket ... silence. Finally started tweeting at them, super responsive until I actually gave them my info to look up my account/tickets, at which point they just tell you to please give their “concerned team” a bit more time and then just leave you on read.

Followed up on the emailed tickets again last night and finally got a response ... asking for my IMEI number. Yes, for real.

I’m leaving Australia tomorrow so at this point wish they would just delete all my data. Thank god I could at least unlink Ola from my payment source on PayPal’s side or I wpuld have been really screwed.

Wish I read the reviews on Trustpilot too and not just here, before getting into this mess. They tell the honest story. It’s the kind of cluster that gives us Indians a bad name — it’s why, as an Indian American, if I had known this was an Indian co, I’d have known to avoid in the first place.

by 92626costasan

I’ve been using this app in India and drivers can take you the long way to bump up the cost of the fare. The fare the app shows at the beginning of the ride is just an estimate and then the app recalculates at the end. I just had one very bad experience where my driver 1) admitted to me that he hadn’t had his driver license for the one year required by Ola so he was driving a car registered under a friend who did, 2) made me pay 50 rupees extra on the spot for the airport parking but when I got the emailed receipt, that should have been included in the total fare, and 3) the driver asked me (solo female) all kinds of uncomfortable questions about my personal life (like whether I had sex with my boyfriend and then made comments about how beautiful I was) and no matter how I tried to change the subject, kept returning the topic to sex. I felt so uncomfortable that I unbuckled my seatbelt in case I needed to jump out of the car.