Contact KOA RV Cabin Tent Camping Support

This KOA campground is situated in a place surrounded by cows and other animals. What the owner Helmet calls “country”. Needless to say you can’t stay outside your RV without being swarmed by flies and the fragrance of cow manure. Extremely unsanitary. It has a great mountain view but unfortunately the mountain is made of manure several hundred feet away. Its so a rough dirt road getting into the campground and the roads within the grounds are dirt with a sprinkling of gravel. Few obey the speed limit and the dust is endless. The owner Helmet is well aware of these conditions but he thinks simply calling “country” explains why this isn’t mentioned on his website. I find this very deceitful. I wish I had checked the reviews first because there are several others that mentioned this. When we ask for a refund for the next three nights as we were leaving Helmet said it was KOA‘s policy no refunds without a 48 hour notice he therefore only refunded one night I contacted KOA headquarters they said it was up to the owner to issue a refund. Who’s lying?? Not finished with this yet more to come.

I reviewed this a few years ago and today tried to use it for the first time since. I really wanted to like this and hoped it would be convenient way to make reservations. They’ve made changes/improvements and updates since my last review but I still couldn’t get a successful reservation. I followed all the prompts and answered everything including entering credit card info and then it just stalled out. I hit the back button and reentered everything again and thought everything was OK as it said I’d receive a confirmation via email. Well I waited and waited with no email received. Finally picked up the phone and called the campground and did it all the old fashioned way. You folks are wasting your money and our time on this useless app.

What I need from this application is a way to look up all of my reservations. I’ve booked 4 different reservations at 4 different KOA locations for a road trip, and it would be nice if I could see all of those reservations in one convenient place, rather than printing out four different reservation documents. Then, this app would make sense: It does provide good information on each KOA location, but is designed for searching for new destinations. It is not able to provide any information on existing reservations. I’m deleting the app.