Contact Cabify Support

by D15a99ed

While traveling in Colombia, I downloaded this app and other taxi hailing apps since Uber just exited the country. I created an account and added my credit card for payment. The process was straight forward and simple. I proceeded to search and set destination to a popular tourist neighborhood and when I clicked button to order a ride the app gave error message something to the effect of "something when wrong" then closed. Think I saw a message about enabling notifications (couple of in between error messages flashed very quickly). I looked through all options in the app and settings on my phone to enable notifications but it's nowhere to be found. Strange that other apps can turn on and off notifications without issue. I contacted support via the app and got email response fairly promptly but quickly was disappointed. Support responded with generic message about suspicious activity with my account, disabled log in, and asked for copy of my passport and credit card as proof of identity!! Who in their right mind would give out this highly sensitive information. All this just because their app doesn't have option to turn on notifications?

by Hkiwan

The taxi i ordered kept driving away from my destination farther and farther. while he was supposed to show up from 1.8km away he drove away to 3.8km away and i could see him driving away. When i called him he kept saying i am coming while on the map he was moving away. It took him too long while i was waiting with kids so i cancelled the trip. Then i saw i was charged for the trip!! I tried to see on the app how i could report that and request a refund but there was no place i could do so. My 1st experience with cabify. Bad service and bad app. Pity. To make it even worse when i finally was able to write to their customer service they insisted on the charge and refused to refund. A bunch of thieves to say the least. You give them your credit card details and they abuse it! How can i not cancel the trip if the driver is not showing up? I am the one who should demand compensation for the inconvenience that i had to go through trying to find another taxi with two kids stranded on the street. Thieves!!! Will never use again!!! Beware!!!

by Mcarpint

I needed a ride to the airport in Buenos Aires and Uber is ilegal in Argentina. So I gave Cabify a chance by scheduling a pick up early in the morning on the day of my departure. Needless to say this app disappointed me and I was close to loose my flight. It all started 10’ before the scheduled time. I was ready to take my cab so I open the app and it started to search for the closest available car. The problem was there were none!!! What! How? I was centrally located and I never had an issue finding a cab around. For another 20 minutes the app kept spinning around without being able to secure a service and it kept asking me if I wanted to wait. I finnally gave up, cancelled the request, walked down the street and took a cab that charged me 20% less than what Cabify quoted me for the ride. Thanks Cabify! Never again!