Contact Altura Credit Union Support
Company Name: Altura Credit Union
About: Altura's Mobile Banking app is convenient and secure and allows you to manage
your money from anywhere, anytime. You can set text alerts on your account so
you are informed about account activity that matters to you and create your own
secure credentials to access the app whether through your finger print or a
unique PIN.
Altura Credit Union Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Altura Credit Union
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit Altura Credit Union Website
Privacy Policy: https://www.alturacu.com/fees
Developer: Altura Credit Union
Can I trust Altura Credit Union app?
Protect your data and wallet. We investigate the developer's website (Alturacu.com), verify they're legit, and uncover hidden scams or complaints.
3 Most reported problems 😔💔
Lots of features don’t work
by Kc1694
The app has all the basic banking features- account overviews, spending, check deposit, bill pay, etc. however they are either initially blocked and you have to get special permission from tech support to use them, or they don’t work. The mobile deposit feature, for example, will automatically take a photo of the check- before the phone has a chance to focus the camera… then the app will reject the photo. Even if you end up taking it manually the app will tell you the check isn’t visible… professional photography is one of my forms of revenue. I might not be the world’s greatest photographer, but I can take a photo of a piece of paper on a dark surface. Tech support is unhelpful and most responses are canned and don’t actually answer the question. This app gets one star for trying to automate everything but doing it badly enough to where you need to go into the bank for anything other than just checking a balance or setting up auto withdrawals.
I cant stand this app but i have to use it
by Sonday1
I like that its password protected and the option for face recognition but idk why the heck they even give you the option for face recognition if it makes me log into it with my password EVERY OTHER TIME i log into my account. Get it together Altura with this app having to use my password so much makes me hate this app. I have a memory loss problem so i have to write the password all over and that just makes it less secure.
Heavy-Handed Security Impedes Use
by PrimeTimeDJ
There needs to be a time out override so the cosumer can keep the program from logging off for up to 30 minutes. I can’t be distracted by the overzealous security features when I’m trying to balance my checkbook.
Also, when it does time out, you can’t just log back in. You’ve got to go thorugh multiple steps to quit the application in multi-tasking (which a lot of users don’t know how to do) only then can you use auto-sign-in using the devices biometrics.
Vendors want us to use complicated passwords with special characters, etc. but users cannot type these in on a touch screen device. You have to go track down a bluetooth keyboard, spend 20 minutes paring it, then type it in with all of the lower, upper, numeric and special characters.
Well, at least they don’t use that gawdawful Captcha.
Have a Problem with Altura Credit Union Mobile App? Report Issue
Why should I report an Issue with Altura Credit Union Mobile App?
- Pulling issues faced by users like you is a good way to draw attention of Altura Credit Union Mobile App to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Altura Credit Union Mobile App customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Altura Credit Union Mobile App.
