Altura Credit Union Reviews

AlturaCreditUnion has all the basic banking features- account overviews, spending, check deposit, bill pay, etc. however they are either initially blocked and you have to get special permission from tech support to use them, or they don’t work. The mobile deposit feature, for example, will automatically take a photo of the check- before the phone has a chance to focus the camera… then AlturaCreditUnion will reject the photo. Even if you end up taking it manually AlturaCreditUnion will tell you the check isn’t visible… professional photography is one of my forms of revenue. I might not be the world’s greatest photographer, but I can take a photo of a piece of paper on a dark surface. Tech support is unhelpful and most responses are canned and don’t actually answer the question. AlturaCreditUnion gets one star for trying to automate everything but doing it badly enough to where you need to go into the bank for anything other than just checking a balance or setting up auto withdrawals.

I like that its password protected and the option for face recognition but idk why the heck they even give you the option for face recognition if it makes me log into it with my password EVERY OTHER TIME i log into my account. Get it together Altura with AlturaCreditUnion having to use my password so much makes me hate AlturaCreditUnion. I have a memory loss problem so i have to write the password all over and that just makes it less secure.

I got AlturaCreditUnion cause the new company I started to work for offered the account to me. The credit union itself is amazing! AlturaCreditUnion on the other hand constantly tells me the data counselor be obtained. I always have to go into my browser and look up my account. At this point AlturaCreditUnion is useless cause it never works. The few times it does it does not display everything.

There needs to be a time out override so the cosumer can keep the program from logging off for up to 30 minutes. I can’t be distracted by the overzealous security features when I’m trying to balance my checkbook.

Also, when it does time out, you can’t just log back in. You’ve got to go thorugh multiple steps to quit the application in multi-tasking (which a lot of users don’t know how to do) only then can you use auto-sign-in using the devices biometrics.

Vendors want us to use complicated passwords with special characters, etc. but users cannot type these in on a touch screen device. You have to go track down a bluetooth keyboard, spend 20 minutes paring it, then type it in with all of the lower, upper, numeric and special characters.

Well, at least they don’t use that gawdawful Captcha.

AlturaCreditUnion is actually designed quite well, the interface is user friendly and everything is easy to find. However, one of the main tools I use AlturaCreditUnion for is the mobile check deposit and it rarely works. Either AlturaCreditUnion will crash completely or it just will not submit the deposit. Super frustrating when you’re really needing to get money in your account to pay bills.

It was perfectly fine before the update, I was able to see red color for money going out of the account and green color for money going in.

Now doesn’t matter if it’s a withdrawal or deposit it’s all black. It’s a minor detail but it made things easier to look at a glance where my money is going.

Please fix this, I’ll rate 5 stars, thank you.

App helps for basic transactions or inquiries on my accounts. Transfers tend to crash AlturaCreditUnion after it successfully transfers the money which can be annoying but the money still transfers although AlturaCreditUnion crashes.

Definitely missing the TouchID functionality which would be the main reason I can't give a higher rating. All my other finance apps have this except for Altura.

Love altura, and love AlturaCreditUnion. Basic and easy to navigate. I love using the transfer money to other accounts! My entire family uses altura and so we can send money instantly electronically:)

I also would like to have the thumbprint log in added. Also if they could let you add a note when transferring money. If these are fixed...than 5 stars

The new app works well on iPhone but it needs sound for account activity Alerts. The old site would provide visual and sound for account activity alerts I set up following fraud. The new app is only visual, no sound. That’s no good because I want to know about activity immediately. And yes all sound is on in app and phone and I have all updates and restarts complete.

It’s a great app and easy to use! Until earlier today it wouldn’t let me log in so I uninstalled and reinstalled and now I can login. I suspect it had something to do with the update. I also had trouble with that. It kept telling me I already had AlturaCreditUnion and it took 3 tries to get it to update. 🤷‍♀️ Otherwise I’ve had no problems and it’s easier than the mobile site. Worst installing twice 😂👍

I had Altura for a while now but now it doesn’t let me get into AlturaCreditUnion without it saying “Something went wrong while attempting to send the last request, please try again” i don’t know if there’s an error or maintenance for AlturaCreditUnion or Altura itself but Id like to see my account balance and transfers thank you and hope this will get fixed soon

So I joined Altura because my parents recommended them, my experience with them has been amazing and even better when I found out about the deposit feature in their app... the only problem I have is recently when I’m in the process of putting the information to deposit a check is it logs me out entirely. I hope this is fixed soon.

Other than this small irritating occurrence I have to say Altura has done phenomenal work on their app and their people.

Watched this banking institution grow over the years and have utilized the new offers over the years. I have financed loans and opened many accounts for myself and children. They are amazing with customer service every time. Great security and protection of my accounts. For all mentioned above loyal I’ll remain.

The altura app never fails on me and always gives me the right info on time even when I barely deposit money in the ATM or in the bank. It explains it self as much as possible with the transactions enough to understand what had happened. You can check as many times as you want to or need to and you can transfer money as easy as a click but of course there's a limit which is 5 times a month or there's a fee. I love AlturaCreditUnion as it is.

Easy to view account activity and transfer money to and from accounts.

Still have questions regarding bill pay app on whether automatic payments can be set up without a fee.

I love the altura credit union App easy to navigate and find what you want. Although ,I would like to see notifications for deposits into my account like pay days or other deposits as well as things being taken from my account Etc.

I have been using the Altura Credit Union mobile app since it first came out and I am grateful that it has been steadily improving over the years. And now it is very useful. I love that they finally added login with finger print!

I love that AlturaCreditUnion saves any account you previously transfer money into...makes it so easy not have to constantly be entering the account numbers and information time and time again. Really enjoy the quickness of it!

This new version of the Altura app works real well since they up dated it. It is very easy to scroll through transactions and search. Haven’t found any issues with it.

Everything works fine. If you have an issue a short phone call to Altura will resolve it. Works on Apple Pay. Mobile deposits work. Bill pay works. However, IT NEEDS AN UPDATE TO ENABLE FINGERPRINT LOG IN. Virtually every other banking app has it already. Please join the Real World.