Hobby Lobby Reviews

Before I had downloaded HobbyLobby I had made a purchase via the website And I had to make an account so that I could track my order and view my history. Terrific, as I like to keep track of things and reorders are something I would do. I assumed that HobbyLobby would be set up similar to the website in that I could look at my account history and track my orders. This is not an option on HobbyLobby . I can still place an order kind of through HobbyLobby but it won’t be with my account so I won’t be able to view my history and I cannot track the order without going onto the website so what exactly is the point of HobbyLobby other than a glorified sales flyer? It is no reflection of the store itself as I love going into a location whenever it is an option (I do not have one local to me) but majority of my shopping is done online. I can deal with not having the greatest search abilities as the search bar frequently vanishes but HobbyLobby just feels like a flyer instead of functional shopping.

I love Hobby Lobby, and I love that I can view and purchase their products online. However, HobbyLobby is wonky and difficult to use. Both the menu and the search bar are not on the home page of HobbyLobby . You have to click on something else to get to them (what??). It constantly signs me out of my account every time I leave HobbyLobby , OR any time I view an item in my shopping cart (again, what??). When you search for an item, it resets everything the moment you click on an item in the results. I have been on the 4th page of search results (or beyond), trying to locate a specific item, clicked on something to view the details, and then tried to go back to the results list...only to find myself on a blank search page (SERIOUSLY, what???). Additionally, the search bar doesn’t remember previous item searches. Having to type it in over and over—and flip back through pages to try to find your place—when you are looking for something specific is ridiculous. The store is fantastic, but HobbyLobby needs an overhaul.

Whenever searching for items, the Hobby Lobby app brings up many totally unrelated items and few or none of the items you want regardless of what search word entered for whatever you are seeking to find. Compared to ALL other online shopping, Hobby Lobby online has the worst. Programmers at Hobby Lobby ... get with it, make your site competitive!!!!!

I used to shop Hobby Lobby store frequently before COVID-19. Now I want to search online to see if I can find items I want either online or in the store. I want to know whether it is worth my effort to don a mask, worry about catching COVID-19, just to enter the store. I have yet to enter Hobby Lobby in the past six months not have I been able to shop online. I shop online at other similar businesses who have significantly better search feature.

I have tried online at Hobby Lobby numerous times over the past six months searching for various items that I know were at Hobby Lobby before and should be there now. The search feature is so bad. I search because I want to know if they have the item either at the store or to buy online.

Because of my frustration with Hobby Lobby, when the restrictions are over and we can actually shop without worry, I may rarely go into Hobby Lobby whereas “before” I often shopped weekly for crafts for gifts for grandchildren, for photo scrapbooking supplies, for card making supplies, for batting for quilts, for sewing notions, etc.

I am vision impaired and would like to use HobbyLobby because the closest hobby lobby to my home is more than an hour one-way. I would rather use HobbyLobby than ask my husband to drive me to the store. The search feature Will not show me the products I want regardless of how specific I make my search term. It shows me products that have nothing whatsoever to do with what I requested. Also, if I do see any products I want, the choices are so much more limited on HobbyLobby than the products I know my store keeps in stock that it is simply no use ordering from HobbyLobby . This is really one of the worst shopping apps I have ever seen. I also cannot understand why hobby lobby has four locations on one side of town which is the farthest away from my home and no locations on the side of town closest to me. It is very plain that they don't want all customers to have the same access to their stores. Very poor business practice.

I love this store, BUT PLEASE BRING BACK THE 40% coupon!!! You have no idea what a perk that was for your customers! There are some things in your store that literally never go on sale. And sometimes I’m looking for a specific item and it’s the wrong week and not on sale but I need to get it. I just went in the other day looking at wreaths and would have bought one if I had a coupon but instead I left without buying anything. Seems like you would make more money by having that coupon available.

I just recently started using the Hobby Lobby app despite having it installed for a few years. This is by far one of the most user UN-friendly apps out there. For starters it took me a good 10 minutes to find the search bar to shop by a specific item. Secondly, it’s difficult to shop by category because of how general they are. Trying to narrow down over 9,000 products is difficult to say the least. Lastly, and the most annoying, is when looking at a specific product page there is no way to go back to the previous search page. It takes you back to the main page. So if you’ve spent the time filtering out unwanted things and narrowed down your search you have to do it all. over. again. No thank you! The only thing HobbyLobby is good for is finding the coupon quickly and easily.

Extremely time consuming due to the fact that after you click on an item, there’s no way to go back to the page you were on. You have to go back to where you started 🙃 even that wouldn’t be too big of a deal if you were able to search for the last page you were on but you have to do two at a time which after clicking on a few products takes forever. It’s especially frustrating that there’s no way to sort out items that have been sold out and are no longer available. I’ve clicked on 10+ things that are not available online, had to go back to the home page and start all over again. 45 minutes wasted, definitely not making a purchase now.

I have (had) been shopping at Hobby Lobby since 2000. HobbyLobby offers coupons which cannot be used at the store. I was told that I had to update HobbyLobby a few months ago to use the coupon because of changes. So I updated it and it still isn’t acceptable. Usually, there is someone who has the decency to honor the coupon, but as of late, no one even offers that anymore. They just inform you that the coupon “won’t work” and you have to pay the full price. Well, no I don’t. If Hobby Lobby doesn’t honor the coupon you present from HobbyLobby , then they obviously don’t need my business. HobbyLobby is pointless unless you just want to see the inventory but you can do that on the website and forgo HobbyLobby . Personally, I think I’ll forgo the entire franchise.

Sorry but HobbyLobby is poorly designed. Search bar is not obvious or available on home page. You must click DIY button at the bottom. Once you are in a search mode and you find an item within your search, you may tap on it to view further details but good luck going back to the search list. You have to start all over retyping your search topic. That’s ridiculous. Plus numerous completely non related items constantly show up in your search results which clutters your search. Some items in search are totally off the wall. I also get logged out of my account randomly. Nor does HL have a tool to see if the item is even in stock at the store. They are not store specific. I may just delete HobbyLobby . I don’t use it much anymore.

If it’s within driving distance just go to the store. Don’t waste your time with HobbyLobby . It’s worse than falling into a pit of mud with little snakes coming after you. I recently had major surgery on my eyes to repair a retinol hole so I can barely see the prices on items; so it would be nice to see a larger print and the 40% or even a 50% off coupon return. That’s something every homemaker looks forward to finding especially close to Thanksgiving and Christmas.

Well, like I and many others have said, we love the store but HobbyLobby is horrible and not worth using. That is, unless, you trash it and bring back the old app or a better version of the old one.

Grieving the loss of the 40% off coupon! It’s no longer there☹️. Don’t they realize that when I went I usually ended up buying 5 things I didn’t intend to? The coupon brings me in the door because ordering off HobbyLobby is an exercise in frustration now I mostly buy online from whom ever.

HobbyLobby was a little outdated, but it was easy to use. Since the update, it’s nearly impossible to figure out how to shop via HobbyLobby . From the main page you have to click one of the few categories offered, from there you can finally get a search bar, but if you find a selection of what you’re looking for and click on a specific item, then click the back button, it takes you all the way back to where you have to pick some random category then re-enter what you want to search for. HobbyLobby is a mess. Please make quick updates to make it better.

The user interface is far from user-friendly. The items are not efficiently organized on HobbyLobby and the filters aren’t very useful. HobbyLobby will not let me apply two separate gift cards on the same transaction. After I backed out and went back in, my entire cart had been erased. I had over 20 items in there. There are some pages where the search bar disappears, that should be available no matter where you are on the site. There should also be the option to filter out the in-store only items. I am shopping online, I don’t care about items I can only find in store.

So many issues trying to log in. I forgot my password. So I clicked on “forgot password” it sent me the link to change it in email. That worked. But when I went to log in, it still kept saying it didn’t recognize my log in info. So I tried my email maybe it was the wrong one. I tried to sign up again. It said my email already had an account. I resent the link to change my password and saved my password in my phone and used Face ID and it still kept saying did not recognize my password. It was a nightmare I gave up. Contacted them by email. Haven’t heard from them yet.

The search engine in HobbyLobby is about the worst I’ve ever encountered for a retail store. A lot of times I can put in exactly what I’m looking for and multiple irrelevant items pop up, instead of what I’m actually looking for. It’s uncertain if I’m actually seeing what’s available in my store and having an aisle location is out of the question. If I’m in the store and wanting to use HobbyLobby, any signal or WiFi rarely works. HobbyLobby ’s search engine is archaic at best. Come on, techies, step it up the search engine on HobbyLobby.

It’s a super awesome app. I have been to the hobby lobby store and its great

But series for real
people really need to stop complaining about how sucky the hobby lobby app and how crappy the store is and what the store should do to please them. I get that everyone is entitled to their own opinion about stuff. But really if you don’t like something at this store then don’t go and go somewhere else

I love hobby lobby but I find HobbyLobby extremely frustrating. Every time I use HobbyLobby it has signed me out of my account even if I select “remember me” before signing in. And sometimes it will keep my items in my cart from the previous time and sometimes it won’t. So if I put 10 items in my cart and then close out of HobbyLobby , I have completely lost all of the items and then I have to go back and find them again which is very difficult and time consuming.

Stuck in a never ending loop. My password (which is saved on my phone) is supposedly wrong. Click to have them send me a link to reset. Change password- at least attempt to. Then I’m told I already reset my password- which I didn’t. I can’t get into my account at all. Been like this for a week now. Oh, and I’m also randomly told my email isn’t in their system & if I try to sign up for a new account, I’m told I already have an account with that email. I can’t even get it to connect to Facebook.

I will always love to go to Hobby Lobby because of what they stand for. It's not just about the store but who runs it and what they believe in and people seem to forget that. Beautiful items and you get what you pay for. They also don't bombard you with personalized ads like Michaels does. You can see the fierce ambition Michaels has and the humbleness of Hobby Lobby. God Bless Hobby Lobby!

I have been using HobbyLobby for a while. This new version has seemed to have lost two features that I enjoyed previously.
The website “search “for product is no longer there or is very difficult to find. The other feature I do miss is the zoom in option for the weekly ad.
I really enjoy shopping at this store there is so much to choose from, Thank You!

Quick lesson for for the developers: the search function, which the customer uses to search through your products, should be the most obvious and easily found part of your app. It should be front and center as soon as HobbyLobby is launched. It should be in all navigational menus. It should be easily reached with a single tap from every part of HobbyLobby .

Customers only have two reasons to use your app: coupons and searching for products. When one of those options disappears or gets hidden, guess what? I’m going to Michaels instead. Make it easy or don’t bother.

I absolutely love hobby lobby!! HobbyLobby though.... frustrating! When I click an item to view details, price and a closer view, then want to return to where I left off looking, it sends me ALL the way BACK to the home screen. Then I have to start my search all over again! Makes me not want to click an item to view it because I’ll have to start over afterwards. Please fix it! I’d love to be using the wish list feature, but this prevents me from clicking.

Hobby Lobby is such a great place to shop and such a good environment. When I go into the store it brings my inner child and creative mind out. Highly recommend! They always have great deals! If you want something and it’s not on sale, more than likely it will be on sale the following week. My advice, go there!

Love HobbyLobby and the coupons are awesome. I do wish the could do a little better with the coupons by having it a little more random or something like on some copic markers or some drawing books and such. Love the store I get stuck in there for hours looking at everything

I adore Hobby Lobby. I can get lost in there, it’s like a wonderland and I spend too much money there, lol. HobbyLobby should reflect the store & be great itself, but it needs work. Take a look at HobbyLobby of a competitor chain—it’s much more well done and more up to date. I’ve had no problems with the coupon scanning, but yeah—-HobbyLobby deserves a good redesign.

Love it! Coupon is easy to pull up immediately & works great! I can check weekly ads whenever I need. I especially like the shop online option. It gives me a chance to see if I can order what I want if I can’t find it in store.

What happened to the search bar? And why can we not go back to our search category after viewing a specific item? When I try to go back, it takes me back to the main page and I have to start all over again. So frustrating. Would also love if the website/app showed where items were in the store and the aisle.

I love Hobby Lobby and the previous app. But now when looking at an item and then hitting the back button it takes you all the way back to the home page, then you have to start your search all over again. Very frustrating. 🤔

I can’t wait to download an upgrade I hope to find the different supplies I would need as creative memory book maker and find some much needed coupons

HobbyLobby was bad even before the new update! Now it’s completely useless. You can’t even just do a quick search, you have to click on a topic on the main app then it takes you to the search bar. Then when you click on an item, you can’t even go back to the listed items. It takes you all the way back to the home screen and you have to start completely over. Whoever designed this is a complete moron.