Lowe's Home Improvement Reviews

by HeidiHeidiWhoa

Over the past two years, the quality of service has declined so much that I doubt I will continue to trust Lowe’s with any of my construction needs. My customers have been dissatisfied with their service from Lowe’s as well. I have experienced improper charges/billing, wrong/forgotten/ disregarded orders, no show deliveries and rude employees. I have tried to contact corporate without any success. There are other hardware stores that are more than happy to meet their customer needs and even include a smile on their face and kind words. I’ve talked with other dissatisfied Lowe’s customers that have experienced similar situations. It’s sad when it takes 4-5 Lowe’s employees/managers passing you from one to another and still no one tries to correct what has been totally screwed up by one employee that didn’t care about accuracy and still the customer is treated poorly and the order remains wrong. You get the feeling it’s time to give business to someone else.

by Time To Start Using Home Depot

I have been a loyal Lowe’s customer for years…. I’ve spent thousands of dollars in your store….. your website and app are the absolute worst I’ve used and it’s making me so frustrated I don’t want to use your services anymore. I’ve tried (even calling in) to change my email…. Says it can’t be completed at this time. Every time I’ve tried for the last year. Four months ago LowesHomeImprovement cooperated briefly (still wouldn’t allow me to change my email) by allowing me to place online orders and go pick them up. Now for the last month, every time I open LowesHomeImprovement I have to sign in. I sign in (box checked remember me) and the first function I go to sends me back to sign in….. over and over. I cannot access my account to pay the bill not can I see my receipts which is the main reason I used LowesHomeImprovement . I have never reviewed an app before if that tells you just how bad it is. I’d give zero stars if I could. If nothing changes I’ll stop using the services I can’t use and start spending money elsewhere….

by Imluvndabeach

For almost a year, I’ve been extremely frustrated & disappointed in the Lowe’s App b/c I could no longer save favorites. This was one of the ways I decided on products for our upcoming home renovation. As we got to that area of the home I would have already had ideas on what I would want to purchase from Lowe’s. Including kitchen appliances!

Tonight I go to LowesHomeImprovement and get a pop up screen that instructs me to Update LowesHomeImprovement & a link is available to “Go to LowesHomeImprovement Store. [iphone XR] I tap the link go to LowesHomeImprovement Store & there is a downward facing arrow as if LowesHomeImprovement is not downloaded. Okay, it should be, I just clicked on it... then it “downloads” & Update bubble appears in its place. I tap Update, it goes through the circle motion & now the Open bubble appears. I tap it and it returns LowesHomeImprovement only the Update Available Go to LowesHomeImprovement Store pop up is there again. I cannot access LowesHomeImprovement at all b/c of the pop up. I tried force closing both LowesHomeImprovement Store & Lowe’s app, also restarted my phone, then go through the entire process again. Download. Update. Open. The pop up continues to appear. It’s in an infinite loop! March 7, 2021

I am so disappointed that Lowe’s let the bug continue that did not allow you to save favorites & now I cannot even enter LowesHomeImprovement at all?! Developers! Do you hear me?!

by Lucky Little 13

When you place an order in LowesHomeImprovement , they sell your order information to an offshore company in India called XPO. Your order will tell you Lowe’s will call you at least 24 hours prior to your delivery date to schedule a time. Instead XPO calls you late at night to tell you your delivery will be there in the most inconvenient 4-hour midday window possible and to call them back if you need to reschedule. They give you their number to call for reschedules. You call them right back to reschedule and they tell you they cannot and you have to call the store. You call the store that was selected during your online order, they say they’re pulling it off the truck and they’ll call you back in 20 minutes. You lose patience after 4 days and call them back and they tell you your order is now with another store 70 miles away and you’ll need to call that other store. You call that other store and leave 8 messages over 6 days only to have XPO call you back again with your now 10-day overdue order being inconveniently delivered midday tomorrow. The system tells you to call XPO to reschedule.... queue vicious cycle. Lowe’s has become utterly ridiculous. It’s illogical to order from them as they no longer are willing to work with their customers at all.

by COR!<3

The Lowe’s app for anyone using IOS versions below IOS 13 will no longer allow me to login to my account. I can still use the other features such as search and product location in my current chosen store, but Bill pay and access to my stored previous receipts is no longer working on the older versions of LowesHomeImprovement . Please address this. The security features normally available to the latest version is also not available. For these reasons LowesHomeImprovement is hardly useful as it used to be. In addition to this and because I now have to use the web based version of Lowe’s, I must tell you that sometimes when you select your monthly bill to pay, the next page tells you “There was a problem with the information you provided”. It tells you this even though you are already logged in and looking at the monthly amount you owe. It took me thirty minutes to complete something that used to take me two minutes to do. This is not good. Please look into these things. Fix LowesHomeImprovement or the Web based platform! Preferably both! Stop outsourcing for App development too. These Developers are clueless! Look at the canned copy/paste responses they are giving to angry customers. Lowe’s, you are losing customers and money hand over fist! If that is okay with you, please carry on!

by BUBBA SBSJRYAN

On the Memorial Day Weekend my wife and I bought a new over the range microwave and a new slide in stove. We didn’t care about waiting a month for the delivery.
So the day before the delivery we called and confirmed that we were on the list of delivery’s the next day. To get ready for the new product’s my son and I removed the old and put them into the garage. The next day we didn’t get our new appliances and we didn’t even get a phone call .
So we called the next day and found that LOWES had sold our stove and microwave. And they didn’t have anymore in stock . So the sales person said they would up grade us on the stove but downgrade us on the microwave. We were okay with that and the sales person said it would take another week.
A week goes bye and today we get NO PHONE CALL! We have no stove and no microwave. Thank goodness I have a BBQ . But my family is getting really tired of hamburgers and hot dogs. We are STILL WAITING. I CAN ALWAYS GET MY MONEY BACK. BUT I WILL STILL HAVE NO STOVE AND MICROWAVE! And NO PHONE CALL!

by Jennifer Black From Jersey

Online orders with curbside pick-up are the responsible thing to do during the COVID 19 pandemic yet online orders are backed up 7-10 days and customers are not notified of this. The only thing the confirmation email says is “please wait to receive confirmation that your order is ready to be picked up before heading to the store.” No timeframe whatsoever is provided. I assumed it would take a few days. When I called to check the status, that’s when I found out it’s 7-10 days. And the staff member just said, “There’s nothing we can do. We are short staffed and have over 500 orders.” Why doesn’t corporate let people know that? Why don’t you provide an actual timeframe for order processing? Why are you still taking orders if you are backed up by almost two weeks? This is just causing people to come in the store...which is NOT a responsible approach to social distancing. I get there is a delay. I understand you are short staffed. But let your customers know and stop putting your frontline employees at greater risk. Communicate!

by Matt K33

Nothing has gone right with last three orders, one taking months to resolve. People at the stores are helpful when you talk to them but apparently there is no role designed to own an issue through completion. The next time you call you have to start all over again. Worst repetitive customer experience I’ve had with a company in a long time. This last experience i had an online order cancelled but was not notified at all, when I asked why they said reason was “other”. They asked that I resubmit as they had the stock so I did. I drove 35 minutes to pick up and the order was left outside on a cart, completely soaked from rain with the paperwork now falling apart. Still showed full charge but was missing 7 of my items and 3 other items that were the wrong size. If I hadn’t gone through the order myself I wouldn’t have been told. Store workers have been very polite and willing to help but the rest of the process is broken. Absolutely no communication or escalation resolution even when you call in to their call center and talk with a Supervisor. I’m done

by NotJillScott

LowesHomeImprovement seemed like a good idea but is not ready for prime time. I ordered an expensive item and received a phone call around 6 am from an employee’s personal mobile phone the next morning saying the item was not in stock and to call back. I called back and left a voicemail message; no call back that day, the next day, or the day after that. Called the store and had two call drops and was kept on hold for 20 minutes before talking with someone. She said she would call me back in 30 minutes. That call never came. There’s no way to cancel orders in LowesHomeImprovement so I had to call the corporate number and wait 2 hours for that call back. In the time it took to cancel my order I was able to purchase my item at a different store.

Based on previous reviews from months ago, this is clearly an ongoing unresolved issue with LowesHomeImprovement . I don’t think high sales volume is a good enough explanation for how disappointing my experience was. Stick with the web site for online orders.

by WD409

On my iPad, I can tap “Shop > View All Departments” and then I can tap into a specific department. If I need to go back two or more levels, I have to swipe from the left edge of the screen or tap the “Back” button. Doing this goes all the way back to the beginning. So if I’m looking through categories more than 2 selections deep. Example = I browse to: 1) Outdoors > 2) Outdoor Tools & Equipment > 3) Lawn & Garden Hand Tools > 4) Rakes & Pitchforks > 5) Lawn & Leaf Rakes. I don’t see what I’m looking for, so I want to go back and select “Digging Tools” (level 4), I have to select “Back” and start all over and go back through the entire navigation path to get to “Digging Tools”.

When I select “Back”, it should back up to one level higher in the navigation not start over completely. This makes browsing the different categories VERY difficult and non-intuitive. LowesHomeImprovement seems to be more designed for someone that KNOWS exactly what they’re looking for rather than someone who is browsing to see what Lowe’s offers.

I’d also suggest making the setting “Available Today at ” a sticky toggle switch so that a customer doesn’t have to keep turning it on in every single category. It just gets annoying to have to keep turning this on over and over again.

by Not-Mozart

It seems to change the store items are being shipped from, and it’s hard to tell which stores they are from. To replicate add two items like pressure treated lumber from the same store and select truck delivery. If they’re from the same store shipment should be $75. If you don’t place the order and check back a few days later, one item might be shipping from another store, bringing the truck shipping up to $175. Sure you can delete the item from a different store and add it again but this in nearly impossible on LowesHomeImprovement . It’s also extremely difficult on the desktop website too. Basically you’ve gotta put your “shopping cart” together in your own notes and deal with Lowes shopping cart when you’re definitely ready to order, otherwise you gotta delete everything and start over, and that’s very difficult if your shopping list IS the shopping cart. Basically the shopping cart is super frustrating and antagonizing.

by MartiniOnions

I almost never write reviews, but there is one flaw in LowesHomeImprovement that drives me nuts and has compelled me to write this. I do a lot of home improvement projects and Lowe’s is the only game in town. I do find LowesHomeImprovement pretty useful overall, and the ability to find and pay for items on LowesHomeImprovement and have them ready for pickup is really handy. My HUGE problem with LowesHomeImprovement however is the little toggle that says “Available today at (your city’s) Lowe’s.” When you toggle that on, it filters all of the online only items out and only shows you the items that are sold in the store. It even says what aisle the items are in. Super cool, right? Except that you don’t really know if any of those items are in the store unless you click on each one and scan through the entire description to see if it is actually in stock. Yes, if it’s out of stock, there’s a line somewhere in the description that says that, but why do I have to click on each item to see that. Again, the toggle is labeled “Available today!!” This should be fixed so that out of stock items are filtered out.

by Teckwizz

Everything has been working fine until a couple of recent updates, I can no longer save an item to favorites (♥️ feature). I do a lot of shopping on my iPhone 11 and prefer to save it to my favorites list and then use my Windows desktop computer to purchase online. However, I can't do that now and have to send a link via email to myself, open the email on my desktop computer, then add the item to my favorites list. The favorites list option is supposed to be a timesaver, however, it now takes me a long time to add to my favorites, and then put together an online order, or shop in store.

Could someone in programming take a look at this bug and fix it please? I tried searching for a way to contact the iOS app development team through LowesHomeImprovement store, but it tAkes me directly to the Lowes website, without and active links to report a problem.

Please fix this! Thank you!

by NelsonSnow

Love the stores, at least 5 we use, we’re probably one of their first percentiles in our local industry on supporting there. App needs some time to mature tho. 1/2 the time I call about an online order I get that “Oh, you ordered online” type feeling from them, sometimes exact words.
Couple things. 1. Couldn’t select the option of curbside pickup at checkout, the locker use with our quantities defeats the tech there, but it’s default….. 2. Couldn’t find general coverage in specs on engineered flooring/ love the label shots but their often blurry. Help us continue our support, our State economy and image salivates on it. 3. Orders give no ready status email info 1/2 the time, and products are transferred to other stores out of the range of our projects. Costing us more in gas/ time/$. The last time an order was transferred for stock, the third item was out of stock.

by A4naught

Even though LowesHomeImprovement has ostensibly the same functionality as HD’s app, the curbside order ready and “on my way” features do not regularly work and often display incorrect order status when compared with the notices one gets via email. It seems to skip over several frames in LowesHomeImprovement , leaving one withou the ability to actually send the “on my way”. The single time I have gotten this to work, it was great and they were out with my order very quickly. The rest of the time, you end up waiting quite a while and there is really no way around the issue unless you give up and walk into the order pick up (something to avoid during the pandemic spike), or call the store and endure being handed off to an over burdened staff. I wish they would fix this issue. HD’s app works flawlessly by comparison.

by Hankbrody

Up until two weeks ago, I was able to use my iPhone and or iPad to look at purchase history. All of a sudden LowesHomeImprovement is telling me that I have no purchases on either iPhone and iPad. I can take an existing ,transaction enter it, it will show and the tell me it is tied to my my Lowes account. Hmmmmmm! I called customer service and, they have no clue. They want to blame on my phone or iPad and say it probably is caused by an update. That’s funny as a friend of mine uses the same products and Apple and has his My Lowes info at fingertips. Sounds like BS to me. I certainly hope they find the problem. Just found another problem, it ask for my nickname and says it is already used. I cannot help if someone already has a nickname same as mine. Lowes, I think you all need to get your act together. I hope you like my new nickname.

by Charleigh23

Whenever I am working on or about to start a project and am in need of supplies then this is my go to app. It’s super helpful before you go to the store to see if they have the item you need in stock, how many are in stock, exact spot your item is in inside the store and the price of the item. I always use this as a guide to find what I need when I go to Lowe’s so I’m not walking around forever trying to find what I need, to make sure which Lowe’s store has what I need and to know the price I’m looking at when I checkout. So I highly recommend LowesHomeImprovement to people who want to save time, save money, do projects on a budget and for people who like to plan/price projects before going into a store. This is by far my number one APP when starting a home project and when I need a replacement item for my house.

by WTLT2

Love this store been going to this store since I was a little boy with my dad back when it was at Paducah Ford location but he has went to be with our lord for almost 10yrs now and I still remember it every time I walk thru your doors how much I miss going with him we came to the store at least 2-4 times a week he was a craftsman he built everything by hand he could take 2 2x4’s and make something out of a magazine he was so very gifted with wood craftsmanship and now I’m trying to do it for his carry on my son and spread it to my boys my only gripe is your prices are way to ridiculous on lumber and other things in your store and makes it hard to do these things anymore fix the prices and get more customers and money

by Jahart07

If you have never been to one, you really need to stop by one, walk around any take it all in, look at the Seasonal Decor, from Patio Furniture, Fall Decor, Halloween, Holiday Decor. There is always something fun and new that you wouldn’t expect. I love their Garden Center, if you feel a bit lonely or sad, there is nothing like seeing all the variety they have, even in the winter months. I love being able to look at the items in person at the store, but LowesHomeImprovement has waaaayyy more items that you never imagine a Lowe’s would have just think about something and type it in! It’s crazy and yeah you can order it. Also some Lowe’s have different items in store so always visit them too when you are out of town! Good luck guys!

by Tryondm

I have always enjoyed brick and mortar applications. Quick access to advertising, and inventory stock. However over the last few years Lowe’s search engine has really become quite disappointing. For instance I was looking for 6 inch screws, and the first thing that popped up was light bulbs. Yes they were 6 inches long and yes they screw in but really is that what I was looking. The location portion needs drastic work as well. I travel for work and a lot of Lowe’s have different layouts as they should, but the application doesn’t always match the layout. If you’re traveling and all you need is one simple thing having a map that actually layouts the store and products would be fantastic.

by Baninc

Bad customer service for delivery. Nobody seems responsible to who to call. I ordered appliances from them- a refrigerator, washer, dryer since Labor Day and requested for delivery on the 23rd of October. Every time I call, I had spoken with Erica and she has been telling me that I had been requesting to reschedule the delivery. Original I requested to have it delivered late in the afternoon since we were due to close on the house sometime mid morning. Per their delivery department, nothing was conveyed to them and delivery personnel called me mid morning telling me that they are in the house. I don’t have the key to the house since we are still in the process of closing. Called their customer since mid afternoon to follow up; until now on October 24, 2019 still don’t have my appliances yet. Now they want me to call their delivery truck driver to know what’s up? They have bad follow up of their delivery. I would give them 0 for customer care.

by Mholloway66

Really poor service. We are moving to Tyler and have gone to this Lowe’s on 2 separate occasions. The first time we waited in the tile dept for almost 30 minutes waiting on help and my husband called the manager from his cell while we were in the store to complain. We went there Saturday and they didn’t have half of what we were looking for but we went to the Appliances department and waited a long time for assistance because we wanted to buy a stove. I went to the front of the store to seek help and happened to run into the Appliance associate and ask for help. He responds in a very rude tone ‘well I’m busy and I’ve got to go load this up and you have people ahead of you!’ He didn’t offer to get anyone else to assist the people waiting back there. You all did have a sale going on, what did you expect? Why didn’t you put more personnel back there on a weekend? So I left and went to the Lowe’s in Spring on Kuykendahl where I was waited on almost immediately. Guess I’ll be doing business with Home Depot in Tyler because I don’t tolerate rude behavior from CSRs.

by Missing IDs

I did enjoy using LowesHomeImprovement. But there are two issues that need to be addressed. Wi-Fi needs improvement. Always having problems connecting while in the store. And when I am able to connect the speed is extremely slow. My cellular data speed is 50 times faster than your Wi-Fi I see other reviews with the same issue. It makes it hard to use your app while in your store. I do not get a good cellular signal while inside your store so I try to use your Wi-Fi

The other issue is the in store map location. LowesHomeImprovement used to show a map of where the item is located. Now it doesn’t AND the aisle numbers have changed on your app and they are WRONG. I looked up an item and it said aisle 98. Aisle 50 is the highest number in that store. Store #35 is the store I am talking about.

Someone needs to wake up and join the rest of the world. You have the potential of having a great app but you need to fix your store Wi-Fi speed and connection issues along with your item locations and in store maps. The later used to work great. Not anymore.

by End The Nickname Nonsense

I enjoy using LowesHomeImprovement , but unfortunately, I can only use it to look for things I might want to buy when I’m home because the WiFi in your stores is completely ineffective. Either make it usable or just save the money and don’t install it at all because it’s useless to the consumer. Also, cell coverage inside is nonexistent, so there is absolutely no way to connect to LowesHomeImprovement .
LowesHomeImprovement only works in a vertical format. I’d like to use it at home on my iPad (with keyboard), but it won’t flip. HD’s app does flip, so I usually just go to their app to lookup/order when I’m using my iPad.
Lastly, LowesHomeImprovement keeps asking me to update, but when I click on the button it presents to bring me to LowesHomeImprovement Store, I see that their is no update available.
I will give you kudos for linking the veteran discount to LowesHomeImprovement . HD doesn’t do this.

by Poe10:)

LowesHomeImprovement lets you see the local ads, and search nearby stores. It has been useful in showing me what Lowe’s carries, and what they may not carry.

One of the useful advantages of LowesHomeImprovement is to connect your MyLowe’s card to LowesHomeImprovement , but that hasn’t happened. LowesHomeImprovement is also supposed to be able to scan the receipt and add it to your history, but I’ve not been able scan a receipt yet. When you enter it manually, it says it can’t be found, and that I must re-enter my info after 24 hours! Also, if I forget to show the cashier (there’s no advantage that I know of too remembering to do so), it just gets forgotten, because they never ask if I have one.

You can shop and browse your local store, but I’ve found it to be one of the more useless apps for otherwise being beneficial to me.

by MattyHart

Often times the search feature will not load items and the processing wheel keeps spinning. I have to use the mobile site to search to get around this issue. When you are looking for something specific it makes it a little trusting. I also wouldn’t mind knowing up front a list of known issues with an app. I like to be informed so if an app has an issue that a company knows about and is working on, it would be nice if I knew as well. It just makes me feel like a company is truly invested in its customers. Besides who wants to read a thousand reviews to find out if someone is experiencing the same problems that they are. Just basic info on the issues at hand would be great to say “Hey we know the issue, and are working hard on it to better serve you.”

by Calamity2m

I select both option and have Lowes send my receipts via email and print out. I have over 30++ receipts which will not read or state they are in there yet they are not.
I hope they work on the scanner part of LowesHomeImprovement. The cashier at Lowe’s even had trouble and manually was finding my receipts because I was returning overages after firing my thieving contractor. The dates ranged for a month and I was trying to return some and locate missing tools, etc.

Here I am trying to manually add them and they say transaction not found. I’m not happy about this. I have more important things to do than sit and play with these receipts. I give them my Lowe’s or my credit card and or my phone number when using a non Lowe’s credit card. I just ordered a refrigerator, stove and microwave and cannot find any of those transactions from 2 days ago on my account even though they were ordered with a Lowe’s credit card. I need all of my purchases merged into one account no matter my payment method.

by Johnnyboy1960

If your Application in LowesHomeImprovement Store would support a dialog box to communicate a future functionality wish, then I would not be writing this under a review. That being said, I would like to know when the Lowe’s application will incorporate Face ID so as to not require a password. Your largest competitor, Home Depot, has already done this. A study has been done in the short term that states if an application incorporates Face ID the likelihood that a person would use it more frequently is doubled. I hope Lowe’s catches up with Home Depot quickly because I prefer Lowe’s to Home Depot. Face ID being used by Home Depot has steered me in their direction. Not remembering my password and using my large hands to input my password into the password field is actually caused me to use Home Depot more. Thanks, John

by OUTsIdr22

Went through the steps to set “my store” and etc. so once I got to the store I could find each item on my list without backtracking since the store we frequent layout is really weird and hard to find what you want and was one of the main reasons I downloaded LowesHomeImprovement . However, on my next visit I find out right away that the info for this store is incorrect! Very disappointed and frustrated! Products I was looking for were on a different isle than what LowesHomeImprovement said it would be (isle 10 but was really on isle 47!). I do like the ability to make a list. When using search, it comes up with non-related items, which is also frustrating. LowesHomeImprovement needs more work and store locations need updating!

by ArtRo86

Not going to bash this too hard, but I generally add things into my cart I’m picking up. Well some weird bug happened between the ap and website so now I can’t order online because I can’t clear out my cart of things I don’t want. Seems like a buggy system to me, or just a problem with the script. I have reached out to customer support and well to be honest...”we will be with you as soon as possible” and waiting 2 days doesn’t really cut it.

The good part is LowesHomeImprovement is very handy keeping track of past trips to Lowe’s and fun to look threw things on LowesHomeImprovement and try and narrow things down before going to the store.

All in all if they fix the bugs and enable loading of gift cards like amazons app that would be cool.

by Steindad

It’s a decent app but don’t believe it when it says the item(s) you want are in stock at your local stores. I wasted two hours of valuable Saturday time driving to two different Lowe’s stores last weekend to purchase items that were in stock according to LowesHomeImprovement . On both occasions, the store employees showed that they had inventory on their devices too, but when we went to the physical location in the store where the products were supposed to be, there weren’t even facings on the shelf for them. So it turns out they don’t even sell the items I was looking for in the store. Stopped by my local Ace Hardware on my way back from the second failed Lowes attempt and picked up what I needed. No app necessary.

by Sqott

Whatever folks had problems with earlier, I’ve had little problem with LowesHomeImprovement. Once I identified “my store” it told me the amount in stock and the location in the store.

My one issue with LowesHomeImprovement is it only works in “portrait” view (as you’d have when holding an iPhone upright). Well I use an iPad with an attached keyboard for all my work (calculating expenses, estimates, and drafting emails to clients) and the display is in the “landscape” view. When I open the Lowes app I have to either turn off my Bluetooth keyboard and use the screen that appears on the iPad screen or keep the keyboard on and then type and look at the sideways screen. The HomeDepot app allows you to use it both ways . . . I sure hope Lowes catches up soon.

by Barberless

I use LowesHomeImprovement a lot and it saves me lots of time. I would give it five stars except for the following problem. Items in search results show the item location in the store, but when added to the cart, the location info isn’t available, so using LowesHomeImprovement for a pickup list is worthless. Please add a list function that includes the location or add the location in the cart. Also tried to email the list to myself to see if the email had the location, but the email function from cart isn’t working. It creates a login loop. Target store app has list function with location that also allows the list to be reorganized by location. That would be a really helpful feature.