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This airline is shady and mean spirited towards foreigners. Both times I flew with them they harassed me for additional documentation that other airlines do not ask for. Both times I flew with them they threaten my ability to transit even though I had proper documentation. I love Star Alliance brand but this airline gives Star Alliance a very bad name. The quality of the aircraft is nice but the procedures are dangerous. First time they would not allow me to board the flight and refused to refund me. They sold me the ticket but when I went to board they did not allow. Then again today they tried to play that same game. Saying I did not have the proper documents…. Guess what i had everything the immigration officer asked me for. But this airlines is very mean spirited and will cancel flight and not refund you without any notice.

While making an international trip, I spent over an hour on each leg trying to check in. The app would freeze, reset, and not allow me to check in. My profile has all my traveling info, but the app would keep asking me to re-enter all my info again (passport no, valid thru date, country of residence, etc.). Incredibly frustrating, especially when other airlines have amazing and intuitive apps. Overall, extremely poor customer journey. I suggest they take a look at AA's or Delta's app. They're simply far, far superior to Copa's app. I do. It recommend this app. Spare yourself the hassle.

COPA app has fail terribly with this app. Mobile apps are meant to offer better customer experiences and professional business options by taking full advantage of mobile device capabilities. For example I didn’t know Copa flew to Boston Massachusetts or Cancun Mexico, but how could anyone know when there’s no marketing to allow the user to plan their next flight with Copa and not with Delta Air lines. Perhaps COPA can learn something valuable and be inspired by using Deltas Airlines App in order to upgrade the Copa App that seems to have been designed by a HighSchool Student using a free app developer software. Copa is not a Millennial App