UCB Banks Reviews

How exactly has this change been an improvement?? This is the slowest app I've ever used! Web page is even worse!! How is it that as a business, I had to call multiple times and request that all of our accounts appear on the website and on UCBBanks, I have multiple accounts but can't see them unless I make a request to do so?? Who does that even make sense to?? Can no longer copy and paste from the website. Can only see 25 transactions per page and have to sit and wait for each page to load. It's absolutely ridiculous that anyone could possibly think this is an improvement! I wish the idiots who thought this whole thing up we're actually people who used this site! It's horrendously horrible!!

( -10 stars ) I’m always struggling to log in, getting the same error message of connection issues. I’ve tried calling support that blames my phone or internet service. I’m an OTR trucker, been all over the 48 states on so many different networks, all other apps never have a VPN or security locking issue; its frustrating having no support when their systems are failing. I left this bank with app to find a better bank that will actually help when there’s an issue, if you don’t need to use the mobile app for your bank it’s fine but I’m OTR so much that it’s a necessity and UCBBanks has a log in issue every time and it may take days until I’m finally able to log in, by then it’s far too late. Very disappointing.

The update is terrible, no one is going to understand that their available balance and current balance difference unless they’ve worked at a bank. It’s too confusing to have them both on there. The old version was way better with showing you what was in your account even with pending items. Not happy with the new update.

My wife and I recently bought a house, and our mortgage is through UCB, so we switched banks. UCBBanks is extremely frustrating. It tells me incorrect password and then locks my account all the time. My password is saved to autocomplete through my phone so there’s no way I’m typing it incorrectly because it’s automatically being entered. It won’t let me use any of the troubleshooting features (forgot id/password) you just have to call the bank which defeats the purpose of having an app. The same thing happened when I set it up for biometrics. It worked for about 2 weeks and then locked me out.

I am unable to deposit checks on an iPad. I get to the point of taking pictures of the front and back, and no matter how the iPad is oriented (landscape or portrait) or the size selection (full screen or not), I am informed that I cannot submit check images unless UCBBanks is in full screen mode, even when full screen landscape or full screen portrait. This worked fine until the last update.

UCBBanks usually works OK, but they want you to change passwords too often and make it difficult to use lengthy random passwords by not allowing them to be pasted from a password manager. They even delete the progress you make each time you try to slide over to your password manager to see the next characters. It’s absurd that a bank would actively try to make it difficult to use good passwords, but their process definitely encourages people to just cave and use weak ones. I haven’t tried to use the photo deposit recently because the deposit limit was so small that it wasn’t typically useful. Hopefully that has changed, but I have no knowledge of that. There are a host of frustrations but if you just want to see your balance or pay a bill it works fine until they make you go through the circus of updating passwords. That happens far too often. UCBBanks is one of many reasons I would switch banks if it wasn’t so inconvenient.

It’s ok, and I appreciate that UCB continues to invest in upgrading it, but:
- there’s a major issue on the Bill Pay feature, causing scheduled payments to be hidden / not listed on either the Scheduled Pmts and as paid from your account for 1-3 days around the payment time (when one would naturally check on a payment). I depend solely on the mobile app for bill payments and have double paid bills in a panic when checking to see if I scheduled them, and they don’t show up in either logical location. Please fix.
- in general, or works, but isn’t as slick as my Chase Bank app, which I considered a gold star bank app for interface design and UX, multi-acct management, ease of seeing account details, transferring $ to others and to myself (between acts at the same and different banks), and overall uptime.
- UCBBanks seems to be unavailable a lot for upgrades. I don’t experience the same frequency in other bank apps.
- no travel features (to alert the bank you’ll be traveling out of state/country so they don’t shut off accounts)

For weeks I have found that the first attempt to log in always says the password is incorrect. I’ve turned on the option to view the password as I’m entering it, and the password is the same each time. First attempt, incorrect password. Second attempt, successfully logged in. I assume this started after a recent update. Normally, this is a minor inconvenience, but I’m trying to set up automatic purchases from a fund and I think this is preventing me from linking my account to the fund. I’ve used UCBBanks for a few years and it’s always worked great.

Need to revise UCBBanks to allow a comment or note to be made for a transfer from one account to another regardless of whether the account is internal or external. I can make a note or a comment on a transfer done via the web browser interface, so why not give the mobile app the same capabilities?

Compared to previous app, this one is difficult to navigate, slow, takes much more time to use, and unattractive.

Couldn’t ask for a better financial institution to work with. Every single employee at the Sherman branch that I deal with couldn’t be more respectful or professional. It is an actual enjoyment dealing with their staff.

I am not sure why I have so many issues with the mobile bank app. Sometimes it just drops me when I am trying to do something or it won’t let me log on.

I love UCBBanks, but every time UCBBanks I have for my other bank, does an upgrade, it takes the face recognition away from this one. It won’t allow me to do both. Both apps can’t use the face recognition at same time

I love UCBBanks! Was reluctant to get involved with banking online bcse I’m just not a tech person. Who knew, ya don’t need to be! I know immediately what’s with all of my accounts, can easily transfer $$between all accounts and pay internal bills with a simple process! Love love live UCBBanks!

Can’t even get on UCBBanks to unlock my card everything is closed and I’m stranded at a gas station and can’t get any of my money they need a 24 hr customer service for UCBBanks this is ridiculous!!!

Frustrating to have an app that hardly works. Prompted to call for further assistance every other login. To which I am told “they are updating UCBBanks ” which means it will not be available for a few days entirely. I understand things happen but it’s a constant issue.

Wish I could add a description to a transfer like we can on the website. I often transfer $$ when my kids do grocery shopping or other reasons. It would be nice to have that information when looking back.

It is nice to be able to track all of my banking on UCBBanks. I have a fear of checks bouncing. So by being able to check my accounts more than once a day or having to get a computer to check or to call, makes thing so much easier and stress free for me.

I have been very happy with UCB ever since I started working with you several years ago. UCBBanks has been super easy to use. The only thing I truly miss is the ability to view actual images of checks that were deposited into my accounts. Can you please bring that option back?

New web site was difficult to load onto my new phone. Can only do billing on my phone. Web app will not load onto my computer if or iPad. Can't do my billing from my iPad.