Contact UCB Banks

Contact UCB Banks Support


Company Name:

About: Free Mobile Banking App for United Community Bank (UCB), Marine Bank & Trust
(MBT), Brown County State Bank (BCSB), Farmers State Bank of Camp Point (FSBCP),
Liberty Bank and Mercantile Bank. This app provides you with a quick, easy, and
secure way to manage your banking needs anytime, anywhere.



UCB Banks Customer Service 💢

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NOTE: If the links below doesn't work for you, Please go directly to the Homepage of United Community Bancorp, Inc.



Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit UCB Website

Privacy Policy: https://ucbbanks.com/services/mobile-privacy-policy

Developer: United Community Bancorp, Inc.





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3 Most reported problems 😔💔

4.8 out of 5

Pathetic

2025-05-21

by Hairstylist Bob

How exactly has this change been an improvement?? This is the slowest app I've ever used! Web page is even worse!! How is it that as a business, I had to call multiple times and request that all of our accounts appear on the website and on this app, I have multiple accounts but can't see them unless I make a request to do so?? Who does that even make sense to?? Can no longer copy and paste from the website. Can only see 25 transactions per page and have to sit and wait for each page to load. It's absolutely ridiculous that anyone could possibly think this is an improvement! I wish the idiots who thought this whole thing up we're actually people who used this site! It's horrendously horrible!!

Inaccessible

2025-05-22

by Mysterious Dreamer

( -10 stars ) I’m always struggling to log in, getting the same error message of connection issues. I’ve tried calling support that blames my phone or internet service. I’m an OTR trucker, been all over the 48 states on so many different networks, all other apps never have a VPN or security locking issue; its frustrating having no support when their systems are failing. I left this bank with app to find a better bank that will actually help when there’s an issue, if you don’t need to use the mobile app for your bank it’s fine but I’m OTR so much that it’s a necessity and this app has a log in issue every time and it may take days until I’m finally able to log in, by then it’s far too late. Very disappointing.

App is horrible

2025-05-23

by SUPERCO0LNAME

My wife and I recently bought a house, and our mortgage is through UCB, so we switched banks. This app is extremely frustrating. It tells me incorrect password and then locks my account all the time. My password is saved to autocomplete through my phone so there’s no way I’m typing it incorrectly because it’s automatically being entered. It won’t let me use any of the troubleshooting features (forgot id/password) you just have to call the bank which defeats the purpose of having an app. The same thing happened when I set it up for biometrics. It worked for about 2 weeks and then locked me out.




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Why should I report an Issue with UCB Banks?

  1. Pulling issues faced by users like you is a good way to draw attention of UCB Banks to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a UCB Banks customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using UCB Banks.


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