Allegiant Reviews

by Shelly👸🏼

Mirror mirror on the wall… who’s the worst airline of them all? It’s this app! I’m terms of you get what you pay for, this app lives up to this anagram. Worst service, worst airline, worst effiency, worst everything. If you’re in the mood to want to pull your hair out out of frustration and standing around waiting with no avail, then boy do I have the airline for you. In the same day, one friend had her flight cancelled the day of with no explanation and another had to sit on the plane for well over an hour because they had two planes in the same terminal. I think that actually monkeys could run this airline better than it’s current staff. Every time I have flown with this airline I have had to wait for nothing for strenuous amounts of time. Never again. My friends and I will never take this airline again even though it’s more convenient due to location. But alas, if anyone were to ask me if I recommend this airline, I would reply by saying I wouldn’t wish for my worst enemy to experience the travesty’s of this god awful airline.

by MPLCABL

Worst airline I have EVER been on. EVER. I would NEVER recommend this awful airline to anyone. Awful, awful app, awful fees, awful service, awful management. If you couldn’t tell this airline is absolutely awful! They charged me an EXTRA $175 in luggage fees where it would’ve been free anywhere else. They even charge you to print your boarding pass! Who does that? Whoever runs this company is some piece of work. More like robbery than a business if you ask me. We could have upgraded our tickets with multiple other airlines but for the same price at this app we got the worst seats on the plane and got screwed over with baggage fees and other fees. Please just avoid this company at all costs. It’s really not worth the awe full time you’ll have wherever you’re going.

NEVER RIDE this app.

by Gus The Trainer

My wife and I are not regular flyers. In total we have flown maybe 4 times combined. Their website and app did not have easily accessible information on what to do with pets. We had seen people take small dogs on the plane and assumed that they were considered personal items. We called and waited for over an hour with no avail to talk to someone. Their voice machine had NO indication of where to go to find information on animals, and their website and app did not have easily accessible information on it either.

When we got to the airport, the dog was in her case, we thought the front desk lady had seen it, I took her out of her case to walk through security, put her back in and we got on the plane. After we were seated, and about to take off, the stopped the flight, forced me off the plane and I had to pay 100 dollars BOTH WAYS, for a fee we didn’t realize existed. We looked for over 30 minutes on their site and it had no indication of their policies on animals. Again, we are not experienced flyers and the treatment we received from this app was abhorrent. I called again waiting over an Hour and 5 minutes without anyone answering. I the. Facebooked messaged them and that was zero help.

We would have been loyal customers seeing how my wife’s family is from AZ, but I don’t see ya continuing a relationship with them as is.

Definitely not worth it to go through what we did. Would not recommend to anyone who can afford better and decent quality services.

by Syvana J

If for any reason you think you need to call an this app representative do not book with them. The staff at the airports are always rude! Apparently the CEO only hires 20 on-call representatives to represent tens of thousands of daily customers! I have flown them at least 6 times and the 6th was the last time. Every time I thought that maybe the service would be better but they were awful every time. This last time we booked a flight & hotel through them, they informed us if the hotel isn’t available at the time of arrival that they would move us to a comparable hotel. They moved us to a joke of a hotel compared to the original one we purchased. We are now 5 days away from our flight and the 6 of us have non stop tried calling customer service. All of us, multiple times, on 2 hour holds to just get disconnected. I am SO FED UP!!!!!

by Batcave 2020

If I could rate this air port negative stars I would not to mention the rude this app customer service staff that were at the air line section my flight back from Destin fl to Columbus Ohio was delayed twice then absolutely no one told us there was a 4 to 5 hour wait just to get through Destin TSA line cause they over book flights who arrives more than two hours before a flight which is crap they ended up making me and my finance miss our flight by 2 freaking minutes after arguing with the air line I was told to call this crap phone number in order to reaccomadate got me a flight at 8 pm this evening benign there at 1030 this morning really got me mad the flight that was two and a half hours away from my previous destination which is completely unforgivable I WILL NEVER FLY this app AGAIN OR FLY TO OR FROM THE DESTIN/FORT WALTON AIR PORT AGAIN

by Delayed Again.

Honestly, I should give Allegiant five stars. All updates of your delayed flight(and I promise you, you will have a flight delay with this app) will get to you in real time. For example at 4PM, sitting in the plane that was supposed to be taking off at 3:07PM, the entire plane who had Allegiant received the notification that our flight was delayed until 5PM. Everyone got the notification at the same time and then the crew asked us to de-plane. While sitting outside the gate, we all then got the notification that our gate ALSO changed. So, if you do decide to fly this disaster of an airline, I would recommend Allegiant , so you can at least get some type of consistent notification about your delayed flight. But please, please, please choose another airline. Trust me, the price is good but it is soooo not worth it.

by Allegiant Busters.

I flown this app two times my first time was not a very good experience and the second time was even worse besides the seats being uncomfortable they call themselves a discount airline they charge you for everything they charge me for my luggage and then they charge me again because they said my luggage was overweight when I had already had my luggage weight edit meta-criteria of their luggage requirements
When I reach my destination retrieve my luggage I noticed that my luggage and its contents or damaged I called customer service they had no per se customer service the lady was so rude I did not care about my issues she said I could report this online I’ve yet to find a place to report this beware do not fly this app 60 Minutes was right this is not a discount airline . This is a discount service airline.

by Hwilwater

Keep in mind I fly with this airline at least 3 times a month round trip.

Allegiant is terrible! How can you be this big of a company and have an app with this many problems. I have to sign in every time, it never remembers my TKN, and now when I book a flight I have to go back in and add the flight to my trips in order to see it. Also, I have to add my payment info every time.

Flights are cheap and that is great! Honestly though, if it wasn’t for the price I would not put up with all the negative of this airline. They have a ton of rude people that work for them too. It’s mostly the gate people though. I like the actual people on the plane. If I were to rate the airline itself, I would say 3 stars all round. But, this rating is for just Allegiant .

by RebelForce76

I rarely do reviews so that should tell you something. I have had Allegiant downloaded before and it worked great. That is the good. Literally the day before my flight, Allegiant stopped working. Kept saying the provided authentication was invalid. I had to login through my phones web browser to get my ticket. That’s the bad. In order to try and get it fixed, I got on this app’s live chat and had to wait over 10 minutes to talk with someone. All they told me was to remove Allegiant , restart my phone, and then re-download Allegiant . I told them that I have done that multiple times. They then told me there is nothing else that they can do. That’s the ugly. this app, I love the cost of your flights and I used to love Allegiant . Fix your app and get better customer service.

by Qstyik

It's very convenient to use their boarding pass on Allegiant . The prices can't beat. However, it would be nice if Allegiant would let you have the option to choose the destination airport first. For example if I wanted to fly to Tampa FL (just an example), you have to pick your starting airport first and this limits the possibilities dates, locations etc... I have to try all the airports in 100 mile radius to find a flight to get me to Tampa in ideal dates and times. Takes a ton of time to search, they really could make it easier on the customer by letting you set the destination and seeing if an airport anywhere near you would support your travel plans. I'd be willing to drive 2-3hours somewhere if it gets me the perfect flight dates and times... I like a little whimsy and trying to see if it would be possible to take a long weekend trip somewhere different is near impossible with Allegiant and website.

by OJo1180

Bad news, we arrived more than two hours early because of TSA being behind. Bad news, you can’t check a bag more than two hours early, even with TSA running slow and a little over an hour being the normal time to expect. Odd choice.

Good news, they’ll make an exception and check our bags early and the guy has room to hold on to them.

Bad news. Our flight was bumped back to 216pm.

Good news. It was moved forward again and will depart at 132p.

Bad news, our plane departed according to the screens. Even though Allegiant and screen still show the same gate and nothing has happened and dozens of us are still waiting.

Good news, our plane didn’t depart but was actually bumped back again. We’re not sure how long.

Good news, it’ll be boarding no later than 202pm.

Five minutes later, Bad news, it’s delayed till 330 pm or later.

Bad news, they have no way to confirm our luggage is waiting for the proper flight.

Bad news, the lady at the counter thinks I’m dumb for checking a bag and despite my being calm and friendly, talked down to me repeatedly. Hopefully her resume doesn’t include “works well under stress.”

Good news, I only have to fly with this app one more flight. Ever.

by CREated59

I’ve been flying this app Airlines for about 3 years now. I fly about 3-5 round trips a year. No problems with flights other than a few weather related cancellations. The rating would be 5 stars if not for issues with Allegiant .
My problem is with the this app App. It will not let me log in to my account. I have no trouble logging in on a computer or through the browser on my iPad. I’ve purchased my flights from both. But to log into my account on the iPhone app I keep getting a warning: “The provided authentication was invalid.” I’ve tried resetting my password from the computer and from my phone. I’m always able to log into my account from the computer but never from the phone. Not sure why, but it’s frustrating.

Craig Ewing

by Mcss21

Not sure why almost all the 1 star reviews don’t regard Allegiant but it’s ok, no bugs but a little bit limited in the search A) not being able to use airport codes instead it’s just the letters so San Diego you have to scroll to the bottom but can’t on Allegiant so you have to type it out B) can’t search by destination, it assumes you know where you are starting from but as a company that’s all about the destination you should be able to search easier what option are to fly into there not just by searching flying out. Also don’t like how prices are low but even lower on other sites

by Grapefruit1984

I originally downloaded the a App to use the e ticket feature and early check in. For that service, it worked great. I was incredibly pleased.

I opened the next time to search for flights from my area to “somewhere”. Somewhere, because I didn’t know which airport I wanted to fly to.

I would love to see a service map so you can pick your start and see what options are available. Maybe I’m willing to drive a little for a cheaper rate, or perhaps I’m willing to pay more to fly into a choice city. Either way I think the booking flight open is clunky and could use some touches.

by D Skiv

I never had a problem with Allegiant until I had to reset my password to meet new security requirements. I did, but then was redirected to Allways. I didn’t even know what this was. Is it a different account from myAllegiant???? I tried my new password- didn’t work. Tried to set a password as a new member- said that email already associated with an account?!?! Now I’m totally confused and can’t log in to my account from Allegiant , but it showed on the website that I was already logged in?!?! I can’t find support for resolving this issue anyplace!!! I already used forgot password. It didn’t work!!! Frustrating!!!

by Girl Scout Mama

I had never had any issue with Allegiant for 2 years, except I couldn’t log into my account, I had to go through the steps as a guest and then log in. But the past month, I’ve tried to book 2 flights and I get a message saying an unexpected error has happened after I hit submit to pay. Very frustrating. I’m having to go to the web and book the flight. I’ve uninstalled and reinstalled Allegiant 2x. I even created a new account that lets me log in on Allegiant but I still get the error message. Help! I like Allegiant but never had problems until recently.

by 34456

This is my first time flying this app and so far I’m really impressed. Currently I’m waiting for my flight to board, but the check-in process was really easy. In fact, the only line I had to wait in was the one at security. I checked in and dropped my bag off by myself. Most of the negative reviews I’ve read here had more to do with the airline than Allegiant . And if those people took the time to read their policies BEFORE they made it to the airport to check-in they probably would have seen that they charge for every little thing, but my flight to Asheville was $38!!!! How can you beat that? And the two employees I’ve encountered so far were very friendly. So give the airline a chance, just do your homework beforehand.

As for Allegiant , it works quite well. I would however recommend two improvements. One, have the ability to add your boarding pass to Apple Passbook. (That should absolutely be a function these days) Two, I don’t see where it shows you which gate your plane is boarding through. That would be extremely helpful as well. Other than that, I like it very much. Kudos!

by BuyerBeware06152019

We were scheduled to land at 8:30 pm had bad weather a flew us south, a 4hr drive, sat on the tarmac 2 hrs. Had only 2 updates one stating we are going back to Mesa you can come back with us and pay for another flight but we cannot guarantee you a flight. Other option you can get out at this closed airport and fend for yourself. Staff rude to the elderly and teenagers on the flight. NEVER again. Called home at 1am and it was raining but nothing that a plane could not land. Also there was another airport 1.5 hr drive away but they chose a closed airport that was a 4 hr drive home. Poor management

by Regallah

I have flown with them several times now, we my extended family and I have had only one issue and that was when they changed the luggage policy for military wife's or mates. They have always been helpful and understanding with my special needs sons. Especially the very first time taking them on an airplane. For me that is VERY, VERY important. The fares are priced well, I love how small my airport is so things don't get even more overwhelming, I used my phone app for check in, boarding passes and booking.

by IheartBroncos

Seems most of these reviews are about the airline and not Allegiant . Allegiant works well for the entire process, from searching and purchasing the flight to checking in the day before and using your boarding pass through Allegiant (instead of having to use a paper pass). As far as the airline, I mean, you get what you pay for. The flights are cheap and everything is extra, but we personally have never had any issues. We did have a delayed flight once, but I’ve had delayed flights on American, United and Delta also. I mean, it happens with any airline.

by AP625

I have been trying multiple times a day for over a week to add my flight to my app account, and get error messages every time. I tried to chat with their online support, and finally got through, after being kicked out of line five times, each time with a 25 minute wait. She didn’t help me get my info in and said lots of people have been having trouble, but did put a note in my account not to charge me for printing boarding passes at the airport. So now I have an app on my phone that I can do nothing with, because I can’t enter any flight information. Sounds like it’s time to fix your app, this app, if your customer service reps can’t even figure out how to help.

by ImpatientNancy

No instructions on use of app, as to how to pull up boarding passes. No website shows any instructions of how to use Allegiant , either. The this app website page regarding Allegiant has a video on how to use Allegiant , but it’s really just an advertisement to use Allegiant . I’m very frustrated that I’ll have to waste paper and ink to print my boarding passes because I have no idea how to or if I’ll be able to rely on Allegiant. Perhaps this design flaw is to force confused patrons to be forced to pay $5 per person at the gate to get their tickets printed. First time flying this app and because of this (and moreso because of the news reels of the dangers of this airline), I doubt I’ll use this airline again.

by Pinnersince2012

It was extremely useful for my departing flight, I did the mobile check-in. However for some reason after that flight it stopped working, every time I would try to use it Allegiant said it couldn't update the flight information. Still doesn’t work and I couldn't use it for my returning flight, which was inconvenient. It would also be nice if you could actually see a visual of where your seat was on the plane so you could get a better idea. Overall app needs work but is convenient when it does work properly.

by Ry Love

Decent app and definitely works to go through TSA and board the plane. No problems there. Sometimes, not entirely intuitive to use and I work for a company that builds mobile apps... basically, if I’m done with a flight, don’t show it in my “Trips” - make a past trips button or something. Biggest gripe is that it told me to board Grate 7 yet the flight changed to go out Gate 2... almost missed my flight. It’s an app... you can send notifications or update the Gate from the server side. But just a notification would’ve helped so much. Again, good app otherwise.