Allegiant Reviews

Allegiant Reviews

Published by on 2021-04-10

The official app of Allegiant Travel & Allegiant Airlines. Book your vacation
online at, then use this app to make the most of your
trip. Passengers can follow their trip on a card-by-card basis in the app. Each
phase in the trip is represented as a card in a timeli...

Table of Contents:
1. Reviews
2. Is it Safe?
3. Is it Legit?
4. App not working?
5. Report Issue

Allegiant Reviews

  • By

    Solid app so far!

    This is my first time flying Allegiant and so far I’m really impressed. Currently I’m waiting for my flight to board, but the check-in process was really easy. In fact, the only line I had to wait in was the one at security. I checked in and dropped my bag off by myself. Most of the negative reviews I’ve read here had more to do with the airline than the app. And if those people took the time to read their policies BEFORE they made it to the airport to check-in they probably would have seen that they charge for every little thing, but my flight to Asheville was $38!!!! How can you beat that? And the two employees I’ve encountered so far were very friendly. So give the airline a chance, just do your homework beforehand. As for the app, it works quite well. I would however recommend two improvements. One, have the ability to add your boarding pass to Apple Passbook. (That should absolutely be a function these days) Two, I don’t see where it shows you which gate your plane is boarding through. That would be extremely helpful as well. Other than that, I like it very much. Kudos!

  • By

    Horrible service

    My wife and I are not regular flyers. In total we have flown maybe 4 times combined. Their website and app did not have easily accessible information on what to do with pets. We had seen people take small dogs on the plane and assumed that they were considered personal items. We called and waited for over an hour with no avail to talk to someone. Their voice machine had NO indication of where to go to find information on animals, and their website and app did not have easily accessible information on it either. When we got to the airport, the dog was in her case, we thought the front desk lady had seen it, I took her out of her case to walk through security, put her back in and we got on the plane. After we were seated, and about to take off, the stopped the flight, forced me off the plane and I had to pay 100 dollars BOTH WAYS, for a fee we didn’t realize existed. We looked for over 30 minutes on their site and it had no indication of their policies on animals. Again, we are not experienced flyers and the treatment we received from Allegiant was abhorrent. I called again waiting over an Hour and 5 minutes without anyone answering. I the. Facebooked messaged them and that was zero help. We would have been loyal customers seeing how my wife’s family is from AZ, but I don’t see ya continuing a relationship with them as is. Definitely not worth it to go through what we did. Would not recommend to anyone who can afford better and decent quality services.

  • By

    Covient boarding pass but app not flexible

    It's very convenient to use their boarding pass on the app. The prices can't beat. However, it would be nice if the app would let you have the option to choose the destination airport first. For example if I wanted to fly to Tampa FL (just an example), you have to pick your starting airport first and this limits the possibilities dates, locations etc... I have to try all the airports in 100 mile radius to find a flight to get me to Tampa in ideal dates and times. Takes a ton of time to search, they really could make it easier on the customer by letting you set the destination and seeing if an airport anywhere near you would support your travel plans. I'd be willing to drive 2-3hours somewhere if it gets me the perfect flight dates and times... I like a little whimsy and trying to see if it would be possible to take a long weekend trip somewhere different is near impossible with this app and website.

  • By

    Good for checking in

    I originally downloaded the a App to use the e ticket feature and early check in. For that service, it worked great. I was incredibly pleased. I opened the next time to search for flights from my area to “somewhere”. Somewhere, because I didn’t know which airport I wanted to fly to. I would love to see a service map so you can pick your start and see what options are available. Maybe I’m willing to drive a little for a cheaper rate, or perhaps I’m willing to pay more to fly into a choice city. Either way I think the booking flight open is clunky and could use some touches.

  • By

    App seems ok. Allegiant is horrible.

    Bad news, we arrived more than two hours early because of TSA being behind. Bad news, you can’t check a bag more than two hours early, even with TSA running slow and a little over an hour being the normal time to expect. Odd choice. Good news, they’ll make an exception and check our bags early and the guy has room to hold on to them. Bad news. Our flight was bumped back to 216pm. Good news. It was moved forward again and will depart at 132p. Bad news, our plane departed according to the screens. Even though the app and screen still show the same gate and nothing has happened and dozens of us are still waiting. Good news, our plane didn’t depart but was actually bumped back again. We’re not sure how long. Good news, it’ll be boarding no later than 202pm. Five minutes later, Bad news, it’s delayed till 330 pm or later. Bad news, they have no way to confirm our luggage is waiting for the proper flight. Bad news, the lady at the counter thinks I’m dumb for checking a bag and despite my being calm and friendly, talked down to me repeatedly. Hopefully her resume doesn’t include “works well under stress.” Good news, I only have to fly with allegiant one more flight. Ever.

  • By

    Good app!

    Seems most of these reviews are about the airline and not the app. The app works well for the entire process, from searching and purchasing the flight to checking in the day before and using your boarding pass through the app (instead of having to use a paper pass). As far as the airline, I mean, you get what you pay for. The flights are cheap and everything is extra, but we personally have never had any issues. We did have a delayed flight once, but I’ve had delayed flights on American, United and Delta also. I mean, it happens with any airline.

  • By

    Delay. Delay. Delay.

    Honestly, I should give this app five stars. All updates of your delayed flight(and I promise you, you will have a flight delay with Allegiant) will get to you in real time. For example at 4PM, sitting in the plane that was supposed to be taking off at 3:07PM, the entire plane who had the app received the notification that our flight was delayed until 5PM. Everyone got the notification at the same time and then the crew asked us to de-plane. While sitting outside the gate, we all then got the notification that our gate ALSO changed. So, if you do decide to fly this disaster of an airline, I would recommend the app, so you can at least get some type of consistent notification about your delayed flight. But please, please, please choose another airline. Trust me, the price is good but it is soooo not worth it.

  • By

    Treatment of my luggage

    I flown allegiant two times my first time was not a very good experience and the second time was even worse besides the seats being uncomfortable they call themselves a discount airline they charge you for everything they charge me for my luggage and then they charge me again because they said my luggage was overweight when I had already had my luggage weight edit meta-criteria of their luggage requirements When I reach my destination retrieve my luggage I noticed that my luggage and its contents or damaged I called customer service they had no per se customer service the lady was so rude I did not care about my issues she said I could report this online I’ve yet to find a place to report this beware do not fly allegiant 60 Minutes was right this is not a discount airline . This is a discount service airline.

  • By

    The good, the bad, and the ugly

    I rarely do reviews so that should tell you something. I have had this app downloaded before and it worked great. That is the good. Literally the day before my flight, the app stopped working. Kept saying the provided authentication was invalid. I had to login through my phones web browser to get my ticket. That’s the bad. In order to try and get it fixed, I got on Allegiant’s live chat and had to wait over 10 minutes to talk with someone. All they told me was to remove the app, restart my phone, and then re-download the app. I told them that I have done that multiple times. They then told me there is nothing else that they can do. That’s the ugly. Allegiant, I love the cost of your flights and I used to love the app. Fix your app and get better customer service.

  • By

    Aweful... PLEASE Don’t Fly w/ Them!

    Worst airline I have EVER been on. EVER. I would NEVER recommend this awful airline to anyone. Awful, awful app, awful fees, awful service, awful management. If you couldn’t tell this airline is absolutely awful! They charged me an EXTRA $175 in luggage fees where it would’ve been free anywhere else. They even charge you to print your boarding pass! Who does that? Whoever runs this company is some piece of work. More like robbery than a business if you ask me. We could have upgraded our tickets with multiple other airlines but for the same price at Allegiant we got the worst seats on the plane and got screwed over with baggage fees and other fees. Please just avoid this company at all costs. It’s really not worth the awe full time you’ll have wherever you’re going. NEVER RIDE ALLEGIANT.

  • By


    We were scheduled to land at 8:30 pm had bad weather a flew us south, a 4hr drive, sat on the tarmac 2 hrs. Had only 2 updates one stating we are going back to Mesa you can come back with us and pay for another flight but we cannot guarantee you a flight. Other option you can get out at this closed airport and fend for yourself. Staff rude to the elderly and teenagers on the flight. NEVER again. Called home at 1am and it was raining but nothing that a plane could not land. Also there was another airport 1.5 hr drive away but they chose a closed airport that was a 4 hr drive home. Poor management

  • By

    Convenient and helpful, when it works

    It was extremely useful for my departing flight, I did the mobile check-in. However for some reason after that flight it stopped working, every time I would try to use it the app said it couldn't update the flight information. Still doesn’t work and I couldn't use it for my returning flight, which was inconvenient. It would also be nice if you could actually see a visual of where your seat was on the plane so you could get a better idea. Overall app needs work but is convenient when it does work properly.

  • By

    Overall Good

    Decent app and definitely works to go through TSA and board the plane. No problems there. Sometimes, not entirely intuitive to use and I work for a company that builds mobile apps... basically, if I’m done with a flight, don’t show it in my “Trips” - make a past trips button or something. Biggest gripe is that it told me to board Grate 7 yet the flight changed to go out Gate 2... almost missed my flight. It’s an app... you can send notifications or update the Gate from the server side. But just a notification would’ve helped so much. Again, good app otherwise.

  • By

    Horrible app

    I have been trying multiple times a day for over a week to add my flight to my app account, and get error messages every time. I tried to chat with their online support, and finally got through, after being kicked out of line five times, each time with a 25 minute wait. She didn’t help me get my info in and said lots of people have been having trouble, but did put a note in my account not to charge me for printing boarding passes at the airport. So now I have an app on my phone that I can do nothing with, because I can’t enter any flight information. Sounds like it’s time to fix your app, Allegiant, if your customer service reps can’t even figure out how to help.

  • By

    Very confusing

    No instructions on use of app, as to how to pull up boarding passes. No website shows any instructions of how to use the app, either. The Allegiant website page regarding the app has a video on how to use the app, but it’s really just an advertisement to use the app. I’m very frustrated that I’ll have to waste paper and ink to print my boarding passes because I have no idea how to or if I’ll be able to rely on this app. Perhaps this design flaw is to force confused patrons to be forced to pay $5 per person at the gate to get their tickets printed. First time flying Allegiant and because of this (and moreso because of the news reels of the dangers of this airline), I doubt I’ll use this airline again.

A better way to Contact apps

You can now contact Allegiant customer service directly
via Email using our new site -

Contact Allegiant directly

Is Allegiant Safe?

No. Allegiant does not seem very safe to us. This is based on our NLP (Natural language processing) analysis of over 1,944 User Reviews sourced from the Appstore and the appstore cumulative rating of 3.0/5 . Justuseapp Safety Score for Allegiant Is 15.1/100.

Is Allegiant Legit?

No. Allegiant does not seem legit based on our analysis. This conclusion was arrived at by running over 1,944 Allegiant User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Allegiant Is 15.1/100.

Is Allegiant not working?

Allegiant works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.

Have a Problem with Allegiant? Report Issue

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Why should I report an Issue with Allegiant?

  1. Pulling issues faced by users like you is a good way to draw attention of Allegiant to your problem using the strength of crowds.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a Allegiant customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Allegiant.

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