Contact Allegiant Support

Mirror mirror on the wall… who’s the worst airline of them all? It’s Allegiant! I’m terms of you get what you pay for, Allegiant lives up to this anagram. Worst service, worst airline, worst effiency, worst everything. If you’re in the mood to want to pull your hair out out of frustration and standing around waiting with no avail, then boy do I have the airline for you. In the same day, one friend had her flight cancelled the day of with no explanation and another had to sit on the plane for well over an hour because they had two planes in the same terminal. I think that actually monkeys could run this airline better than it’s current staff. Every time I have flown with this airline I have had to wait for nothing for strenuous amounts of time. Never again. My friends and I will never take this airline again even though it’s more convenient due to location. But alas, if anyone were to ask me if I recommend this airline, I would reply by saying I wouldn’t wish for my worst enemy to experience the travesty’s of this god awful airline.

My wife and I are not regular flyers. In total we have flown maybe 4 times combined. Their website and app did not have easily accessible information on what to do with pets. We had seen people take small dogs on the plane and assumed that they were considered personal items. We called and waited for over an hour with no avail to talk to someone. Their voice machine had NO indication of where to go to find information on animals, and their website and app did not have easily accessible information on it either. When we got to the airport, the dog was in her case, we thought the front desk lady had seen it, I took her out of her case to walk through security, put her back in and we got on the plane. After we were seated, and about to take off, the stopped the flight, forced me off the plane and I had to pay 100 dollars BOTH WAYS, for a fee we didn’t realize existed. We looked for over 30 minutes on their site and it had no indication of their policies on animals. Again, we are not experienced flyers and the treatment we received from Allegiant was abhorrent. I called again waiting over an Hour and 5 minutes without anyone answering. I the. Facebooked messaged them and that was zero help. We would have been loyal customers seeing how my wife’s family is from AZ, but I don’t see ya continuing a relationship with them as is. Definitely not worth it to go through what we did. Would not recommend to anyone who can afford better and decent quality services.

If for any reason you think you need to call an Allegiant representative do not book with them. The staff at the airports are always rude! Apparently the CEO only hires 20 on-call representatives to represent tens of thousands of daily customers! I have flown them at least 6 times and the 6th was the last time. Every time I thought that maybe the service would be better but they were awful every time. This last time we booked a flight & hotel through them, they informed us if the hotel isn’t available at the time of arrival that they would move us to a comparable hotel. They moved us to a joke of a hotel compared to the original one we purchased. We are now 5 days away from our flight and the 6 of us have non stop tried calling customer service. All of us, multiple times, on 2 hour holds to just get disconnected. I am SO FED UP!!!!!