Contact Knott s Berry Farm Support
Company Name: Cedar Fair
About: The official, redesigned Knott's Berry Farm app! Get more out of every day at
the park with ride wait times for your favorite rides, an interactive guide map
that will help you find the fastest route to any place in the park, easy access
to your FunPix photos, a complete listing of all the entertaining shows and
events, including show times, so you won’t miss a minute of the action. Buy
tickets or store your Season Pass on y.
Knott s Berry Farm Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Cedar Fair
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit Knott's Berry Farm Website
Privacy Policy: https://www.knotts.com/legal/privacy-policy
Developer: Cedar Fair Entertainment Company
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5 Most reported problems 😔💔
I am highly disappointed that the main show at the the Knott's Theater was cancelled last year and this year. That was a main attraction!! They also had the worst performance of the hanging, painful to sit through hoping it would get better. Having it in the Calico Camp is not nearly as good at in the town center. I already posted this on social media to warn others of the change. I also miss the freedom of all the food stands and employees the option to decorate the stand and wears costumes. It added so much to the effect and mood of the workers. We used to eat throughout the night just to get a Witches Lemonade or a Green Toad funnel cake (just made names up as example) The fun of halloween themed food stands leaves me to skip all of them except the alcohol stands. Also, another main is attraction is the Snoopy Christmas show in the big theater. Last year was the worst show ever in over 20 years. Most of the stage props were eliminated for a cheaper digital image backdrop. The costumes were far from holiday themed - mostly modern day street clothes. Also, I am used to Snoopy having multiple outfits but last year he performed nude the whole show making it rather painful to sit through. Again, Knott's is cutting corners on the entertainment. Even with a slowed economy, it seems pretty busy each time I visit and I always get a hotel room but without good shows, it won't be worth making a multi-day visit in the future. Hope the park continues to add quality professional shows
The customer service number is a joke. Lost my phone, employee called stating it was waiting for me at the exit of the ride, I had just exited, they would not let me in to retrieve it, went there next morning, NO PHONE.
Garbage
by Cupcake90
The app is absolutely garbage, so garbage it’s useless. At first I couldn’t add parking tickets for some weird reason, I guess because they’re really vouchers and not tickets. When my ticket finally did appear, it was a week after I’d gone. I purchased entrance tickets this Friday the 12th, for general admission for Sunday (yesterday). The app would NOT let me add my tickets at all. I had to add them to my Apple wallet. The funnier thing is I was able to immediately add my parking ticket on Friday and yesterday when I take the barcode in for parking, the scanner won’t scan that type of barcode and your employees have to enter it manually. That. Is. So. Dumb.
Another thing. Your map is USELESS when it comes to wait times. Although yesterday it was ok for the most part, when I went on the 5th of this month, the estimated times were beyond horrible. For those complaining the map doesn’t tell you how to get to X place. Uhhh what? It literally tells you what path to follow once you click on the walking dummy. It’s literally like your map where the blue dot shows you which way you’re walking. Some of you guys complaining about that though...🤦🏻♀️
Not Accurate; Useless Info
by Ordinary User 1111
Wait times are not accurate. Whatever system they use to calculate times does not work. Sometimes wait time was 3x longer, even though it kept “updating” the wait times while we were in line. One ride said there was a 50 min wait, but ended up being 2.5 hours (and no, the ride did not break down; it just took that long). This app ended up costing us about 3-4 hours in the park, extra time we wasted waiting in lines because we blindly relied on the “continuously updating” times in the app. Yes, it’s is a free app, but don’t bother. You will not save time. A little extra effort to make sure the app actually works is all that is needed. It’s little things like this that exemplify the first-class polish of Disney when compared to the second-rate “whatever” attitude of Knott’s. In retrospect, this app is a good symbol of why we visit Disney at least once or twice a year but only visit Knott’s maybe once every 5 years. Safe to say, because of this app, we won’t be back to Knott’s anytime soon.
Pathetic
by Barb King Lover
The map is not all that useful because they make the icons for the rides so large that it takes forever to actually hit the right one. But the worst part is the fallacy of the wait times. This seems like fraud. We has a line that said 15 minutes and it took 1 hour and 50 minutes. Another ride said 25 minutes, but actual time was 75 minutes. Another ride said 40, real time was 2+ hours. Another problem is that the stupid app kept saying “wait times only show while in the park” while we were in the center of the park many times. This is truly a horrible useless app that deserves negative stars. You need to try a lot better than that, but you kind of expect a second-rate experience at Knott’s compared to Disneyland or Six Flags anyways, so its par for the course. Don’t expect the app to work at all, just guess wait times with your eyes, it will be far more accurate than their deceiving wait times.
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