Contact Knott s Berry Farm Support

by Cupcake90

The app is absolutely garbage, so garbage it’s useless. At first I couldn’t add parking tickets for some weird reason, I guess because they’re really vouchers and not tickets. When my ticket finally did appear, it was a week after I’d gone. I purchased entrance tickets this Friday the 12th, for general admission for Sunday (yesterday). The app would NOT let me add my tickets at all. I had to add them to my Apple wallet. The funnier thing is I was able to immediately add my parking ticket on Friday and yesterday when I take the barcode in for parking, the scanner won’t scan that type of barcode and your employees have to enter it manually. That. Is. So. Dumb.

Another thing. Your map is USELESS when it comes to wait times. Although yesterday it was ok for the most part, when I went on the 5th of this month, the estimated times were beyond horrible. For those complaining the map doesn’t tell you how to get to X place. Uhhh what? It literally tells you what path to follow once you click on the walking dummy. It’s literally like your map where the blue dot shows you which way you’re walking. Some of you guys complaining about that though...🤦🏻‍♀️

by Ordinary User 1111

Wait times are not accurate. Whatever system they use to calculate times does not work. Sometimes wait time was 3x longer, even though it kept “updating” the wait times while we were in line. One ride said there was a 50 min wait, but ended up being 2.5 hours (and no, the ride did not break down; it just took that long). This app ended up costing us about 3-4 hours in the park, extra time we wasted waiting in lines because we blindly relied on the “continuously updating” times in the app. Yes, it’s is a free app, but don’t bother. You will not save time. A little extra effort to make sure the app actually works is all that is needed. It’s little things like this that exemplify the first-class polish of Disney when compared to the second-rate “whatever” attitude of Knott’s. In retrospect, this app is a good symbol of why we visit Disney at least once or twice a year but only visit Knott’s maybe once every 5 years. Safe to say, because of this app, we won’t be back to Knott’s anytime soon.

by Barb King Lover

The map is not all that useful because they make the icons for the rides so large that it takes forever to actually hit the right one. But the worst part is the fallacy of the wait times. This seems like fraud. We has a line that said 15 minutes and it took 1 hour and 50 minutes. Another ride said 25 minutes, but actual time was 75 minutes. Another ride said 40, real time was 2+ hours. Another problem is that the stupid app kept saying “wait times only show while in the park” while we were in the center of the park many times. This is truly a horrible useless app that deserves negative stars. You need to try a lot better than that, but you kind of expect a second-rate experience at Knott’s compared to Disneyland or Six Flags anyways, so its par for the course. Don’t expect the app to work at all, just guess wait times with your eyes, it will be far more accurate than their deceiving wait times.