The North Face® app allows XPLR Pass members to get the most from their
membership, making it easier to access rewards, earn points as you explore, shop
for gear and more. XPLR Pass account access. • Quickly access your
rewards, point balance, activity history and account details. •...
TNF rocks but the app hates me
So I love TNF. Along with arc and prana, theyre in my top three climbing orgs for clothing and junk. I definitely buy way too much stuff from all three of them, and that’s not a complaint, but this is: the app keeps telling me I’m not a VIPeak member after I’ve maxed out my points, and if I wasn't so petty it wouldnt bother me at awl, but damnit people! It’s hazardously alarming! I cant have my favorite clothing companies disregarding my rewards levels like it was some free gimmick to get me to keep shopping long after I’ve worn out the carpets supporting the virtual aisles I’ve carved electric grooves into without kicking back that tasty 10% discount that barely counters the taxes of our lovely garden stake only to void its value with a surplus of merch that eventually gets stolen from me anyway by my sly neighborhoodlums. Btw, there’s almost always something on ridiculously discounted sale that I haven't bought yet, so thats seriously a positive you cant ignore.
This app is fairly well constructed and beautifully designed, however there are some minor flaws that the developer should take into consideration. Customers don’t like logging in every time they re-open the app especially if they only temporarily closed it to go to a text and come back finding they have to login again. One payment is accepted, VIP points should be automatically added and reflect the current balance. Lastly I enjoy the store locator and the apparel and the idea behind the brand. Never Stop Exploring, it should be something the company follows as well. Ideally the customer wants more than the nice clothes, they want to achieve their dream destinations and explore. If there is any chance that could happen, I think the app would be significantly improved. Thanks again for providing a wonderful product.
I have always loved the north face and the app is just another reason. I absolutely love the quality of the tent I just bought. I wish I would have known about the points and checking in could have gotten me s bunch of points but the cashier never said s word about it. U think u guys could just hook me up with half of the points at least? I bought a talus 2 tent and s rain protector for my bag and I also could have checked in I spend well over $250 plus I could have checked in at the galleria in Houston but didn't have a clue. I live in Alexandria, La so it's not real easy to just go to that store. Please help u guys I deserve these points as much as I buy from u guys. Keep up the good work.
Nice App, May Need Some Work
Update: I had some difficulty in getting the reward points for downloading the app, but it turns out the issue was more on my end with more than one profile. The developer emailed me very quickly and was able to resolve the issue just as fast. Great service, even better products! Overall I like the App, but I've never received my 500 bonus points for downloading it and signing in. Every time I open it up, I get a message that it can't reward me the 500 points and to try again later. That's been 2 weeks or more. Easy to use, holds my data and has all the content you'd want. Just please fix the rewards points.
I have had the app for a good 9 months now. I have been very disappointed on how much persistent lag I get while on amazing internet connection and or full LTE service. I just want to even switch to view a different color of the same hoody and it takes minutes for it to transition to the next color and even then it comes up on my phone piece by piece only allowing me to see a little portion of the hoody. And I am on the most updated iPhone to date with all the proper software updates!!! I have even tried re-downloading the app and nothing changes for the better. I would rather waste gas driving to a North Face store than fight the app every time I open it... I have faith that The North Face team will fix it in time, but for now 2 stars!!!
Not recognizing my profile in stores
I have purchased 2 north face coats in the past week. I purchased one online and the other I purchased in the store. When I went to the store they said I wasn’t in the system to use my VIPeak membership?? I have the app on my phone and I used the app to purchase my coat on line. So how could I not be in the system. So today I called customer support to have them add my purchase to the VIPeak membership and her reason was it was probably giving the cashier a error message. He never said anything about an error message. In fact he had to take all of my information again and enter it into the computer. So now I possibly have 2 accounts? I am so upset about this...why have an app if it doesn’t work well or link up with the entire system properly.
Too many bugs, app needs major QA overhaul
Finding so many bugs in this app. It’s pretty ridiculous. Can’t stand the fact that I keep getting booted and have to constantly log back in. Facial recognition is enabled yet doesn’t work. Uploading photos to your reviews doesn’t work - you get stuck in your device’s albums with no way out. Super slow to load when using the search functionality. This app is annoying the hell out of me. Deleting it and just going to use the website from now on. I’ve given this app way too many chances. Update - the website is just as bad as the stupid app lol starting to think things are just iframed from the website - try viewing women’s jackets on the app versus website it’s the same annoying buggy experience. Gonna shop at patagonia now. Lol.
Love North Face just not the app!
I love shopping at North Face but the app has had issues for some time now! Anytime I click on an item and when I want to go back to the previous page it takes me back to the main page every single time just a little frustrating. A lot of lag time when clicking on any item... and no it’s not my internet. Another thing is that I was just on the app and I wanted to purchase a hat and it said next to the price it was 30 percent off and it would calculate that in the cart check out, of course it didn’t and I tried several different times, oh well guess it wasn’t meant to be to buy that hat!!!
Horrible - Should be in beta!
I’m used to the ease of use on such apps as REI and Backcountry but this app leaves much to be desired. When searching for a group of items such as “steep series” it allows me to select an item to view but absolutely no way to return to my previous search. This is extremely frustrating when multiple filters are applied then subsequently lost due to the inability to return to the search. An addition, I removed two items from my cart and “saved for later” and the tax DID NOT automatically recalculate for the one item left in my cart. I had to manually go into that item and “update” to have the tax calculated correctly. This is a major oversight to the checkout function. There’s much more to improve here.
Where do I begin? Many to list
The sign in doesn’t work so you can’t log into your account. You start browsing items but if you click one for details, there is no going back so you have to start browsing from the beginning. The North Face in general has one of the bad customer service brands out there so e mailing to customer service with issues won’t do much. The North Face should be glad that the weather is cold here and there are not many stores that make snow jackets. It is like dealing with Abercrombie & Fitch (in the past). The brand has cool image so every young ppl want to wear it but it’s got this bad customer service with attitude just like employees at Abercrombie & Fitch. You think of snow jacket and it’s this brand that is “Cool”. It’s a shame this good brand has such an attitude.
Everything I Need, Right Here
This app has everything I need, right at my fingertips. Manage everything on your TNF account form points to upcoming events, all in one place. Love everything by The North Face, my favorite brand. Okay, so I'm a little partial to them. But it's still a benchmark application in the world of rewards programs. Unlike the other guys, using The North Face's reward program seems like a reward in itself. These developers get it: people don't like red tape, so they Gold plated everything! Not enough good things to say, beautiful app!
I absolutely love TNF & their products. But, the app could use some work for a couple reasons. Logging in: After entering my password correctly multiple times & being told either my email or password were incorrect, I changed my pw. Only to encounter the same exact problem the next time I tried logging in. After closing out the app multiple times & reopening it I was finally able to log in. Navigation: I had multiple problems with navigation & adding things to my cart. Things not showing up between sessions & then after adding an item again, the previous things were all the sudden there again plus what I’d added for a second time. Also, choosing a product to look at & trouble going back to the previous page I was looking at (having to start over from page 1 & figure out where I left off). This will absolutely not stop me from buying, wearing or ordering TNF products; I just wanted to provide some feedback on what could make the app experience better :)
Good app but very buggy
I gave 5 stars just because I love north face so much but the app has been quite frustrating for me. It logs me out every single time i open/close it which is it that big of a deal to login it is just annoying. More seriously it crashes frequently when trying to switch pages within the app. Or they simply do not load. In the end this won’t stop me from being a hardcore fan but it may others. just a note on things to fix. love you guys
Great all-inclusive app
Everything I could need in one place. The check-in feature looks really cool, but I haven't had the opportunity to use it yet. The only problem I've found when shopping is you can't look at an item and then go back to your search results; you have to start all over every time which is annoying. I had some trouble in the beginning with getting my points correct in my app but I called customer service and they were great!
Skip the app and just use the mobile site
The app and loyalty experience is frankly awful. The app is synced with my loyalty points but shows 0 points no matter how many I have. Despite being logged in the app recognizes almost nothing about me. When it comes time to order I always have to re-enter my information. Claiming loyalty points doesn’t work. Site recommendations are for women’s clothing despite me exclusively purchasing men’s apparel. I spend a few hundred dollars with TNF eve year because the products are great. The app and loyalty program are so bad I would consider going to a competitor bc it makes you question the entire organizations competence. Sounds dramatic but it really is that bad.
No. The North Face does not seem very safe to us. This is based on our NLP (Natural language processing) analysis of over 4,048 User Reviews sourced from the Appstore and the appstore cumulative rating of 3.7/5 . Justuseapp Safety Score for The North Face Is 14.9/100.
No. The North Face does not seem legit based on our analysis. This conclusion was arrived at by running over 4,048 The North Face User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for The North Face Is 14.9/100.
The North Face works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.
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