The North Face Reviews

by IReviewWhenNecessary

App constantly lags, glitches and signs me out which gets frustrating after a while and the VIPeak doesn’t work...? I’ve deleted TheNorthFace twice and it still gives me issues. Nothing ever saves in my cart after really searching for items I want to buy which, in the end, I don’t end up buying because of how annoying it is. Not to mention the number of times I’ve had to change my password because it doesn’t recognize my account. Points never add up. What’s the point?! Probably won’t order from NorthFace online because of the issues and the nearest store...is not near so there goes that.

by Jeanelle S.

Finding so many bugs in TheNorthFace. It’s pretty ridiculous. Can’t stand the fact that I keep getting booted and have to constantly log back in. Facial recognition is enabled yet doesn’t work. Uploading photos to your reviews doesn’t work - you get stuck in your device’s albums with no way out. Super slow to load when using the search functionality. TheNorthFace is annoying the hell out of me. Deleting it and just going to use the website from now on. I’ve given TheNorthFace way too many chances. Update - the website is just as bad as the stupid app lol starting to think things are just iframed from the website - try viewing women’s jackets on TheNorthFace versus website it’s the same annoying buggy experience. Gonna shop at patagonia now. Lol.

by Mhendryx1

I have purchased 2 north face coats in the past week. I purchased one online and the other I purchased in the store. When I went to the store they said I wasn’t in the system to use my VIPeak membership?? I have TheNorthFace on my phone and I used TheNorthFace to purchase my coat on line. So how could I not be in the system. So today I called customer support to have them add my purchase to the VIPeak membership and her reason was it was probably giving the cashier a error message. He never said anything about an error message. In fact he had to take all of my information again and enter it into the computer. So now I possibly have 2 accounts? I am so upset about this...why have an app if it doesn’t work well or link up with the entire system properly.

by Reader134567

The sign in doesn’t work so you can’t log into your account. You start browsing items but if you click one for details, there is no going back so you have to start browsing from the beginning. The North Face in general has one of the bad customer service brands out there so e mailing to customer service with issues won’t do much. The North Face should be glad that the weather is cold here and there are not many stores that make snow jackets. It is like dealing with Abercrombie & Fitch (in the past). The brand has cool image so every young ppl want to wear it but it’s got this bad customer service with attitude just like employees at Abercrombie & Fitch. You think of snow jacket and it’s this brand that is “Cool”. It’s a shame this good brand has such an attitude.

by Jaju

The North Face is great, but TheNorthFace is super annoying. The navigation is painful it’s hard to explain. You click into a product image then you can’t return to the product you have to go find it and click through everything again. Over and over again as you look through products. You have to click through links trying to get you to sign into their rewards program (which is actually useless), and it doesn’t remember who you are when you come back. Glitchy in lots of ways. I would recommend just using your browser instead. TheNorthFace just shows a web page anyway, but slower and somehow way worse than using a browser.

by Hannahbc07

I’m used to the ease of use on such apps as REI and Backcountry but TheNorthFace leaves much to be desired. When searching for a group of items such as “steep series” it allows me to select an item to view but absolutely no way to return to my previous search. This is extremely frustrating when multiple filters are applied then subsequently lost due to the inability to return to the search.

An addition, I removed two items from my cart and “saved for later” and the tax DID NOT automatically recalculate for the one item left in my cart. I had to manually go into that item and “update” to have the tax calculated correctly. This is a major oversight to the checkout function.

There’s much more to improve here.

by ZaraC1

TheNorthFace and loyalty experience is frankly awful. TheNorthFace is synced with my loyalty points but shows 0 points no matter how many I have. Despite being logged in TheNorthFace recognizes almost nothing about me. When it comes time to order I always have to re-enter my information. Claiming loyalty points doesn’t work. Site recommendations are for women’s clothing despite me exclusively purchasing men’s apparel.

I spend a few hundred dollars with TNF eve year because the products are great. TheNorthFace and loyalty program are so bad I would consider going to a competitor bc it makes you question the entire organizations competence. Sounds dramatic but it really is that bad.

by Shawn Bataju

1. Please fix the issue where we are automatically logged out everytime we minimize TheNorthFace . It is very frustrating to have to log in every single time even after a short time away from TheNorthFace .
2. Additionally, once you open a product from the cart, I can’t find a way to go back to the cart without completely closing TheNorthFace and opening it back again.
3. Search feature shows duplicates and is not smart enough to recognize minor spelling errors or different order of words in a product name.
4. App is extremely slow!

5. North face has amazing products and today many people who prefer to shop from their phones. Please make this a PRIORITY and give some time and effort to fixing these issues. I’m sure if this is actually made a priority it can be fixed as it has been an issue for a long time according to other people’s comments.

by Xxlitforce1xX

TheNorthFace needs work for sure, I literally add stuff to my cart and the icon on the bottom doesn’t even work, only the one that does work is the one at the top right of the screen that lingers for like 2.5 seconds, and not only that, why am I able to add favorites if I can’t even view them? I always add favorites so next time I want to buy clothes from a certain store I already know what I’m gonna buy, and not only that, but why doesn’t It save my profile when I sign in, every time I re-open TheNorthFace , It always says sign in even though I already signed in last time, and when I do it doesn’t work and it’s so frustrating, there is just a lot of features here that need to be fixed/worked on.

by Yessirimsofat

I have had TheNorthFace for a good 9 months now. I have been very disappointed on how much persistent lag I get while on amazing internet connection and or full LTE service. I just want to even switch to view a different color of the same hoody and it takes minutes for it to transition to the next color and even then it comes up on my phone piece by piece only allowing me to see a little portion of the hoody. And I am on the most updated iPhone to date with all the proper software updates!!! I have even tried re-downloading TheNorthFace and nothing changes for the better. I would rather waste gas driving to a North Face store than fight TheNorthFace every time I open it... I have faith that The North Face team will fix it in time, but for now 2 stars!!!

by Meegz17

I absolutely love TNF & their products. But, TheNorthFace could use some work for a couple reasons.

Logging in:
After entering my password correctly multiple times & being told either my email or password were incorrect, I changed my pw. Only to encounter the same exact problem the next time I tried logging in. After closing out TheNorthFace multiple times & reopening it I was finally able to log in.

Navigation:
I had multiple problems with navigation & adding things to my cart. Things not showing up between sessions & then after adding an item again, the previous things were all the sudden there again plus what I’d added for a second time. Also, choosing a product to look at & trouble going back to the previous page I was looking at (having to start over from page 1 & figure out where I left off).

This will absolutely not stop me from buying, wearing or ordering TNF products; I just wanted to provide some feedback on what could make TheNorthFace experience better :)

by Rymy98

I’ve tried to access the north face app myriad times via my iPhone 12 Max Pro and I struggle with getting it to load, as well as, having to sign in every time I want to use my account to get points. Also, the pages won’t let me load the next products once I get to the bottom sometimes.

On another note, the frequency of the releases and restock is not available enough to be charging such absorbent prices. If I’m paying extra, not only should the quality of the product be up to par, but the services and price points should be reasonable.

by Wolfgang2145669

When I scroll through the men’s section and I go to the bottom to try to click the button “see more results” I cannot click it because TheNorthFace navigation tools at the bottom cover up the button to click. So anyone trying to browse a certain section cannot pass the first page of listings. Also, I have 5060 points in my account, but the VIPeaks bar is only loaded to a little past 4000. Just those little issues could be fixed, but other than that TheNorthFace is fairly easy to work with.

by Harp4914

I love shopping at North Face but TheNorthFace has had issues for some time now! Anytime I click on an item and when I want to go back to the previous page it takes me back to the main page every single time just a little frustrating. A lot of lag time when clicking on any item... and no it’s not my internet. Another thing is that I was just on TheNorthFace and I wanted to purchase a hat and it said next to the price it was 30 percent off and it would calculate that in the cart check out, of course it didn’t and I tried several different times, oh well guess it wasn’t meant to be to buy that hat!!!

by 225 Baton Rouge

I have always loved the north face and TheNorthFace is just another reason. I absolutely love the quality of the tent I just bought. I wish I would have known about the points and checking in could have gotten me s bunch of points but the cashier never said s word about it. U think u guys could just hook me up with half of the points at least? I bought a talus 2 tent and s rain protector for my bag and I also could have checked in I spend well over $250 plus I could have checked in at the galleria in Houston but didn't have a clue. I live in Alexandria, La so it's not real easy to just go to that store. Please help u guys I deserve these points as much as I buy from u guys. Keep up the good work.

by Cogsmith

TheNorthFace is fairly well constructed and beautifully designed, however there are some minor flaws that the developer should take into consideration.

Customers don’t like logging in every time they re-open TheNorthFace especially if they only temporarily closed it to go to a text and come back finding they have to login again. One payment is accepted, VIP points should be automatically added and reflect the current balance.

Lastly I enjoy the store locator and the apparel and the idea behind the brand. Never Stop Exploring, it should be something the company follows as well. Ideally the customer wants more than the nice clothes, they want to achieve their dream destinations and explore. If there is any chance that could happen, I think TheNorthFace would be significantly improved. Thanks again for providing a wonderful product.

by Lyst247

Everything I could need in one place. The check-in feature looks really cool, but I haven't had the opportunity to use it yet. The only problem I've found when shopping is you can't look at an item and then go back to your search results; you have to start all over every time which is annoying. I had some trouble in the beginning with getting my points correct in my app but I called customer service and they were great!

by Aordan1

I gave 5 stars just because I love north face so much but TheNorthFace has been quite frustrating for me. It logs me out every single time i open/close it which is it that big of a deal to login it is just annoying. More seriously it crashes frequently when trying to switch pages within TheNorthFace . Or they simply do not load. In the end this won’t stop me from being a hardcore fan but it may others. just a note on things to fix. love you guys

by HardMode89

TheNorthFace has everything I need, right at my fingertips. Manage everything on your TNF account form points to upcoming events, all in one place. Love everything by The North Face, my favorite brand. Okay, so I'm a little partial to them. But it's still a benchmark application in the world of rewards programs. Unlike the other guys, using The North Face's reward program seems like a reward in itself. These developers get it: people don't like red tape, so they Gold plated everything! Not enough good things to say, beautiful app!

by Jeff Armstrong

Update: I had some difficulty in getting the reward points for downloading TheNorthFace , but it turns out the issue was more on my end with more than one profile. The developer emailed me very quickly and was able to resolve the issue just as fast. Great service, even better products!

Overall I like TheNorthFace , but I've never received my 500 bonus points for downloading it and signing in. Every time I open it up, I get a message that it can't reward me the 500 points and to try again later. That's been 2 weeks or more. Easy to use, holds my data and has all the content you'd want. Just please fix the rewards points.

by Cdk1qnz

So I love TNF. Along with arc and prana, theyre in my top three climbing orgs for clothing and junk. I definitely buy way too much stuff from all three of them, and that’s not a complaint, but this is: TheNorthFace keeps telling me I’m not a VIPeak member after I’ve maxed out my points, and if I wasn't so petty it wouldnt bother me at awl, but damnit people! It’s hazardously alarming! I cant have my favorite clothing companies disregarding my rewards levels like it was some free gimmick to get me to keep shopping long after I’ve worn out the carpets supporting the virtual aisles I’ve carved electric grooves into without kicking back that tasty 10% discount that barely counters the taxes of our lovely garden stake only to void its value with a surplus of merch that eventually gets stolen from me anyway by my sly neighborhoodlums. Btw, there’s almost always something on ridiculously discounted sale that I haven't bought yet, so thats seriously a positive you cant ignore.