Contact The North Face Support

by Jeanelle S.

Finding so many bugs in this app. It’s pretty ridiculous. Can’t stand the fact that I keep getting booted and have to constantly log back in. Facial recognition is enabled yet doesn’t work. Uploading photos to your reviews doesn’t work - you get stuck in your device’s albums with no way out. Super slow to load when using the search functionality. This app is annoying the hell out of me. Deleting it and just going to use the website from now on. I’ve given this app way too many chances. Update - the website is just as bad as the stupid app lol starting to think things are just iframed from the website - try viewing women’s jackets on the app versus website it’s the same annoying buggy experience. Gonna shop at patagonia now. Lol.

by Mhendryx1

I have purchased 2 north face coats in the past week. I purchased one online and the other I purchased in the store. When I went to the store they said I wasn’t in the system to use my VIPeak membership?? I have the app on my phone and I used the app to purchase my coat on line. So how could I not be in the system. So today I called customer support to have them add my purchase to the VIPeak membership and her reason was it was probably giving the cashier a error message. He never said anything about an error message. In fact he had to take all of my information again and enter it into the computer. So now I possibly have 2 accounts? I am so upset about this...why have an app if it doesn’t work well or link up with the entire system properly.

by Reader134567

The sign in doesn’t work so you can’t log into your account. You start browsing items but if you click one for details, there is no going back so you have to start browsing from the beginning. The North Face in general has one of the bad customer service brands out there so e mailing to customer service with issues won’t do much. The North Face should be glad that the weather is cold here and there are not many stores that make snow jackets. It is like dealing with Abercrombie & Fitch (in the past). The brand has cool image so every young ppl want to wear it but it’s got this bad customer service with attitude just like employees at Abercrombie & Fitch. You think of snow jacket and it’s this brand that is “Cool”. It’s a shame this good brand has such an attitude.