SimpleMoon app not working? crashes or has problems?

SimpleMoon Status

Last Updated on 2024-06-15 by Tag Along K

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Common SimpleMoon Problems & Solutions. Troubleshooting Guide

Table of Contents:

SimpleMoon iPhone Issues and Solutions

SimpleMoon iOS app crashes, not working, errors
SimpleMoon iOS app network issues
SimpleMoon on iOS has black/white screen

SimpleMoon Android App Issues and Solutions

SimpleMoon has errors/crashing/not working
SimpleMoon server network connectivity issues
SimpleMoon has black screen

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SimpleMoon iPhone Issues and Solutions

How to fix SimpleMoon app crashes or not working on Iphone (iOS):

Close and restart the SimpleMoon app on iPhone
Update SimpleMoon app to the Latest Version for iOS
Uninstall and reinstall SimpleMoon iPhone app
Update your iPhone to the latest iOS version

Fix SimpleMoon on iPhone unable to connect to server/internet connection issues::

To resolve SimpleMoon network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

SimpleMoon Android App Issues and Solutions

Fix SimpleMoon not working on Android, crashes, errors or is unresponsive:

Force Stop the SimpleMoon App
1. On android, goto Settings » SimpleMoon » click [Force Stop]

Update SimpleMoon to the latest version on PlayStore

Clear SimpleMoon App Cache and Data:
1. On android, goto Settings » Apps » SimpleMoon » Storage » click [Clear Data] option. This clears both data and cache.
2. restart SimpleMoon.

Fix SimpleMoon unable to contact server/ SimpleMoon internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click SimpleMoon » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto SimpleMoon » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch SimpleMoon

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