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Summary of Headspace Care (Ginger) Problems 😠👌🔥

- The coaching service can be disruptive and bumpy, with coaches having to chat with multiple clients at once.

- Access to therapy is capped after two months, limiting the depth of care.

- The main resource is the catalog of self-help cards, which may not be sufficient for some users.

- Scheduling with a therapist can be a nightmare, with member support taking hours to respond and dates and times becoming unavailable.

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Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Ginger.io, Inc., developers of Headspace Care (Ginger).




About this app

Ginger offers on-demand, confidential emotional and mental health support through live text-based coaching, video-based therapy and psychiatry, and self-care resources — all from the privacy of your smartphone.  Depending on your health plan, the cost for accessing coaching, therapy, and psychiatry services through Ginger may vary depending on your specific benefit plan.  Select employers and organizations offer Ginger, including unlimited behavioral health coaching, at no cost to their employees, members, and their dependents.  Coaches also help you get the right level of care and can direct you to a Ginger therapist or psychiatrist if you need extra support.  If you have access through your Health Plan, you may have received an email from Ginger with a unique code.  Ginger in Spanish will be available soon for all health plan members.  Ginger coaches have at least two years of professional work experience and undergo an additional 200+ hours of specialized training every year.  Depending on your organization’s plan, you may have a limited number of therapy and psychiatry sessions covered, after which you would be responsible for the cost of the session not covered by your insurance.  Ginger coaches are trained professionals with an advanced degree and/or coaching certification.  Ginger is available in Spanish for individuals who are age 18 and older and have access through their employer or organization.  When more support is needed, video-based sessions with a licensed therapist and/or psychiatrist are available, with evening and weekend hours.  Coaches are full-time employees of Ginger, and yes, they’re real people.  Coaches provide support through real-time, text-based conversations in HeadspaceCareGinger , so you can easily and privately chat with your coach any time, anywhere.  Coaches are available on-demand for immediate support and through regularly scheduled sessions.  If you feel therapy and psychiatry may be helpful, please reach out to a coach who can help you with the next steps.  If you have access through your employer, download HeadspaceCareGinger and tap “My Organization,” and follow the steps.