Contact Headspace Care Ginger Support

by Sunbean27

I tried this because it was covered by my insurance. Had to wait a full week of the 90-days covered to get my first chat session. That seemed to go well and my coach gave me homework which I diligently did and kept notes on what worked and what didn’t. Scheduled time off work for my second scheduled session a week later. When I logged in my coach was offline and there was no notification or notice about why. Customer service was entirely unhelpful and didn’t seem to understand why having a coach completely flaked on a scheduled session was a problem. They eventually transferred me to a different coach who was also unhelpful and didn’t understand why I was reluctant to trust the app again when they failed so completely in very basic professionalism and decency. Totally waste of time and a waste of time off work for a scheduled appointment. I’m now worse off than when I started using this app for coaching.

by Highley92

From the little I experienced, this was pretty terrible. I didn’t even get to a therapist so that’s why I gave it two starts instead of one. I was referred by my doctor. Multiple messages and kept getting a “you’ll get a therapist soon” message. Then my dog died and I was struggling and messaged them again and said I need someone now.. got a message that they would “move me up the list”. Nothing for another two months... I get that therapists are in demand right now but don’t accept new people if you aren’t going to be able to help them. 4 months of waiting after asking for help while struggling mentally is a horrible feeling. Therapists might be good but I don’t know because I never got that far, no of my own choice. The initial process is less than 1 star. Oh, and my coach forgot about our meeting. Nothing like the feeling of being forgotten when you’re struggling. Yep, zero stars.

by 💎🤲💎

First of all, it takes forever to get set up with the initial appointment. There are rarely any therapists available, so if you’re looking for someone to help you out quickly, this is not your place.

Secondly, the customer service representatives are hit or miss. I’ve had some nice ones, but others are snarky and will just straight up not do what they said they’re going to do. I had tried to book an appointment and had confirmed the date and time with customer service, and then they scheduled me for a different date that I had specifically said I could not attend. When I brought up the error to them, they told me the appointment we had originally agreed upon was filled and there was nothing they could do, so I’m having to wait an extra 3 weeks for my appointment because of Ginger’s mistake. If you ask them for a name so you can email about the incident, they refuse to provide it. Sloppy communication and poor customer service.

Lastly, the app has severe glitches. I was unable to view messages from support but was getting notifications that I had messages. Could not view them. Ended up having to delete the app and reinstall, then i was able to see the messages, but I had missed important, time-sensitive messages.

Lots of room for improvement, Ginger.