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Published by AlpineReplay, Inc.

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Common Trace Snow Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Trace Snow app on iOS and Android devices. Solve all Trace Snow app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Trace Snow iPhone Issues and Solutions

Trace Snow iOS app crashes, not working, errors
Trace Snow iOS app network issues
Trace Snow on iOS has black/white screen

Trace Snow Android App Issues and Solutions

Trace Snow has errors/crashing/not working
Trace Snow server network connectivity issues
Trace Snow has black screen

Trace Snow iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Trace Snow app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Trace Snow app crashes or not working on Iphone (iOS):

Close and restart the Trace Snow app on iPhone
Update Trace Snow app to the Latest Version for iOS
Uninstall and reinstall Trace Snow iPhone app
Update your iPhone to the latest iOS version

Fix Trace Snow on iPhone unable to connect to server/internet connection issues::

To resolve Trace Snow network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Trace Snow black/white screen (blank screen) on iPhone:

Follow the Trace Snow iOS app troubleshooting guide Here →

Trace Snow Android App Issues and Solutions

Fix Trace Snow not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Trace Snow app issues:

Force Stop the Trace Snow App
1. On android, goto "Settings" » click Trace Snow app. » click "Force Stop".

Update Trace Snow to the latest version on PlayStore

Clear Trace Snow App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Trace Snow app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Trace Snow.

Fix Trace Snow unable to contact server/ Trace Snow internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Trace Snow » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Trace Snow » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Trace Snow on android.

Solve Trace Snow black/white screens issue on Android:

Follow the Trace Snow android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at AlpineReplay, Inc., developers of Trace Snow.

47.62% Contact Match

Developer: EXA Tools

E-Mail: [email protected]

Website: Visit Trace Snow Website

About this app

Trace Snow is the premier ski and snowboard tracking app and is ranked as the #1 winter sports app by Men's Health magazine. Trace Snow is the most used and highest rated app in the world--our users log more than 2 billion feet of vertical a month! Track your day on the mountain with Trace Snow by measuring speed, distance, vertical, Calories and more. Use Trace Snow at these mountains to earn special medals, be notified of upcoming events, and much more! Trace Snow is also the official app , Steamboat, Winter Park Resort, Mt. Trace Snow is the same app as AlpineReplay. Tremblant, Snowshoe, Stratton, Blue Mountain, China Peak, Mont-Sainte-Anne, Stoneham, and Canaan for the 2014/15 season. A wireless or data connection and a free AlpineReplay account are required to use TraceSnow. TraceSnow is compatible with the iPhone 3Gs or higher running iOS 5. 1 or higher. AlpineReplay Video is only available for iPhone 4 and higher. We automatically separate your runs, tell you which chair lifts you've taken, clock your time on the chairlift and much more! Please note: Continued use of GPS running in the background can dramatically decrease battery life. Made by skiers and snowboarders for skiers and snowboarders. Only the name and logo have changed. The core functionality continues to be the same and free.