Contact Free2move Support

by Zorp The Purchaser

The audacity of this company and the lack of true customer support is unreal. I had been using car2go for about six months, and everything was fine. One time I had an outstanding balance and eventually it was resolved, no problem. However, in about June, I supposedly had an outstanding balance. So, I change my info and I called them and they told me it would he processed within several business days or a week.

That eventually turned into three months where as of now I still have no access to car2go. It took them three months to process my balance after 15+ phone calls. Now, they have the audacity to say that I have an outstanding balance from almost a year ago? What madness is this? I resolved all balances. Billing in this company is a mess, everything is processed manually. It’s a hectic mess.

The customer support line people are powerless to do anything, I actually feel bad for them. They’ve tried everything in their power. When I call and say I’ve been trying for 3 months, I can hear the pain in their voice. It’s not just me, supposedly it’s hundreds of customers. This poorly run but extremely useful service is about to lose my business to ZipCar, which is less convenient but more reliable.

by AarohanM

It’s a great service if you want to drive out of Chicago. If you are planning to take the car to Downtown Chicago “beware” it’s really bad. Because even if the app shows you there is parking space the chances that you it will be empty is very less. And if you call the customer support they don’t have the right information. Some of them don’t even know how to help. In the end you will end up driving through out the city without a parking spot and charged for the time you use the car. Some agents are good enough to refund half of the money-some of their staff are great. But most of the time you feel so helpless calling them up. They ask you to find a free parking spot on the street but in a city like Chicago you don’t find a free parking spot especially in the loop and you have to park so far from your destination and take Uber. I have a suggestion we are trying to save our time by taking car to go. We don’t have the time to find the parking if you could please update the information regarding the parking more accurately and find a way to marks free street parking areas in the map so that we don’t have to drive around the city to find a place to park your car.

by Lee1928374

I had a bad experience while using a vehicle to take a trip to CT from Brooklyn. It was during the winter and the car did not have windshield wiper fluid. This is a minor fix but still inconvenient and dangerous. The real issue came from when the side view mirror kept turning inwards making it difficult and dangerous to see during highway driving. I reported all of this when I returned from my trip. Customer service said they would be in touch with a resolution. One month later and no response I started an email correspondence regarding this. After some back and forth and the different agents they offered me 10 minutes of free drive time to make up for the bad experience. Hardly enough for the horrible condition the car was inand the dangerous driving that caused, in my opinion. Not to mention they overcharged me... They told me I should have gotten out of the car and ended the trip as soon as something seemed wrong. Great! Then I would be stranded in CT, thanks for that idea! Overall I would not recommend this service unless you don't mind a bad experience when and if something goes wrong or cars that may potentially be faulty and dangerous.