Contact Trulia Rentals Support

by Anna Boyton

My review follows three attempts to contact Trulia’s Customer Support regarding the fluidity of the Trulia Rentals App (to which there was no follow-up from Trulia). Despite running the latest iOS Version, I have experienced numerous issues with my usage of the app. The biggest bug that is quite frustrating involves viewed rentals not indicating that the user has looked at the property by “greying out” the item. As soon as the app is closed out, the user has no indication of what has been seen versus what has not...because all properties reset to green. Which leads to the user spending more time reviewing items that they have previously considered during their last session. Additionally, the “NEW” tag is marked on properties that have been posted for weeks or even months. Even when this is “reported”, they remain within the system. Lately, even rentals that are no longer available are still labeled as “NEW” or “Available”. The app also doesn’t create a user experience based on the parameters and filters set by the users. The “Feed” portion is not properly customized based on user algorithms to show rental content that would interest the users based on their provided information. It is overloaded with rentals that do not match queries.

by SrDev2018

I used this app for a while, but the most annoying issue (after a research) is that this same feature is still existing since 2008 - and yet every app for homes/rentals/etc knows that if a user selects a home that if a user has selected a property to “heart”, view, or receive an alert for - THERE SHOULD BE A “SWIPE LEFT > TO DELETE THE ALERT” especially since half the time the app creates the Alert for the user automatically - such a simple feature that is being used by every other company is a competitive nightmare within this app. There’s always room to upgrade BUT AT LEAST IT THE BASIC FUNCTIONALITIES LIKE THIS WORKING - FIRST!!!! Hint: to whoever you unfortunately hired to build this - IF you give the option to ADD/TURN ON > THERE MUST ALWAYS be an option to DELETE/TURN OFF!!!!!

by MrBrooks206

When I first came across this app I was very impressed by the layout and functionality. Then the emails started! Yes, I know I can turn the email notification function off, but it’s the fact they don’t send thing that match. Every hour I get sent emails that say they match my saved search, and they don’t! I have a small dog and that is a big deal when looking for rental property. We all know speed matters when trying to get your next apartment or house, so I wanna know when the next one is available. 8 out of 10 emails sent show me places that I can’t rent because of my dog. It’s infuriating to see something that looks great only to scroll and see “no pets”. That’s gave this app two stars. Searching works great, but I have a job and can’t check the site every hour for new postings. That’s why I turned on the email notification