Contact HotPads Support

by AllSaints36

I was using the app for almost a month to find a new apartment. At some point, the app stopped showing photos. I switched to the online version and same. Maybe 1 out of 25 will have a single pic but the majority say the listing has no photos. I was also using StreetEasy and all of the same apartments that were cross posted had photos so I’m pretty sure it wasn’t because the realtors were not uploading. Furthermore, apartments I had favorites based on the photos were also not showing photos so I know they were included at some point. Uninstalling, updating, and reinstalling did not work and the FAQ site on hotpads that had guidance on trouble shooting basically had this dismissive good luck with your glitch message. Maybe it will be fixed eventually but it’s been about 10 days and not even an acknowledgement that the site isn’t working.

by Miiloohatrzluvme

I paid the money because i liked an apartment listed on here, supposedly they allow you to fill out the application and its supposed to be easier and its one fee instead of many- the landlord never got it, so i cancelled that one and sent another one- she got that one but then still wanted to charge me 40 for a application fee- i told her i did that through hotpads and could she use that background and credit check, she said send them to her- well you cant just do that they gotta go through the site to do that and long story short that has been the same for all of them- it was a total waste of money during this scary time that COVID19 is happening- and i cant believe how many companies are taking advantage of people right now. Be careful, unless you have money to throw away.

by SoyAnnoyed

Unfortunately I have to go this far to share my disappointment for this app. I’ve had quite a few complications, most importantly a future landlord not being able to open my credit score or background check after paying for the application services. After several attempts of hastily trying to reach them for help I was left to try and figure it out on my own which only led to confusing links back n forth to my emails, then the app, back to my emails, then back to the app in what appears to b the same link back n forth and so forth. Very upsetting as you can imagine. I still haven’t heard back from them and had to reapply and pay another application fee via Zillow - which I had no problems w.