Contact Homesnap Rental House Finder Support

by DeDar

I have contacted HomeSnap before about the erroneous info about our home and they tell me they cannot correct it, they use public records. Considering it was purchased in 2029 and listed on all public listings with the updated info, not sure why they can’t investigate and correct it. We have a finished basement that was finished back in 2019 when we purchased the home giving us 2 additional bedrooms and another bathroom but according to HomeSnap, these don’t exist. They existed on the multiple listing, is listed in the county website and Redfin, Realtor and Zillow all seem to have the correct info. My realtor said HomeSnap is the worst for correct info and not even use them. If you can’t provide the listing and the county website info for them to verify, what else can you do? They info is from 2015 and has changed and has sold years after the finished basement and additional rooms and square footage. They don’t seem to want to help you either. Don’t believe this is an accurate representation of homes for sale. Use other realty sites.

by Southpaw Steve

I initially signed up a year ago for a $99 trial. At the end of that year I was charged $599 on my credit card as I didn’t see the value of it because I’m not that active as an agent I called to see if I can get a refund it was impossible to get through to anyone. I submitted two support request over the course of a week and it took them nearly 7 days to respond. I also waited on hold on two separate occasions for over 20 minutes and finally abandon the call.

In complaining about the $599 charge they offered to refund $400 because that’s the walk up rate if you sign up as a new customer. It appears that Homesnap has taken a page out of the cable companies pricing models where they do a low teaser and then do an auto charge after a period of time. I wish they would simply charge what they’re going to charge and not play the game of promos and then charge their long-term clients more than the ones that are just trying it out.

by Austin Texas Agent

Hi, I am a realtor in Austin and signed up for Homesnap IDX thinking it would be useful. I doubt I even got 1 lead from it…When I brought that up to them, they sent me a screenshot of my Grandma liking one of their posts. Fast forward, the year was up and the service auto renewed. The staff indicated that according to the terms of use, I agreed to a renewal and there was nothing I can do, I must pay $149 either way. I disputed the charge with my bank while I waited to resolve. Following that, I got another e-mail from them saying, “in the event that the charges are permanently reversed, your services will be canceled for non-payment and a balance due added to your READ account as you have agreed to reimburse Homesnap for all costs/fees incurred in any dispute. So, who knows, seems like they might try and bill me for some unknown amount of legal fees at this point. Working now to try and resolve the situation with Pugh losing more money.