isolved Benefit Services iFlex Reviews

isolved Benefit Services iFlex Reviews

Published by on 2024-03-25

🏷️ About: The app is designed to help users manage their HSA, HRA, and FSA health benefit accounts with ease. It provides real-time access to account information, balances, and details, making it convenient for users to keep track of their health benefits on the go. The app is secure and easy to use, with features such as Touch ID or Face ID login and no sensitive account information stored on the mobile device.


       


Overall Customer Experience 😎


👿🤬😠 Negative experience
59.9%

🙄💅🫥 Neutral
25.6%

😎👌🔥 Positive experience
14.5%

~ from Justuseapp.com NLP analysis of 86 combined software reviews.



Summary of Customer Reviews (Takeaways): 💎

- Easy to use for checking balances and submitting claims on the go

- Convenient to have account information accessible with only 4 digits to open

- Claim process appears clear and straightforward on the app



Read 21 Customer Service Reviews 👿🤬😡😠💢😤

1.6 out of 5

Claim Filing Automatically Denied

2022-05-22

Claim process looks clear and straight forward on isolvedBenefitServicesiFlex , but I’ve received automatic denials repeatedly stating I don’t have sufficient balance in account. My balance is over $900 and my claim is $40. Reached out to customer service and the actions they told me to take (start date and end date) also didn’t work. Impossible to reach anyone over the phone. Looks like I have to go through a (potential) 180-day appeals process because the first card I grabbed when paying my copay was my debit card and realized my mistake too late for clerk to cancel.

Fails login

2022-06-23

This never recognizes my login. I go through resetting my password and then go back into isolvedBenefitServicesiFlex for the same failed error. It works on the website. But now my account has many reset passwords. I use a password manager and have never been more frustrated with an app. I have never been able to login.

Terrible login

2022-07-24

I literally took pictures and wrote down my login info so I can put them down and I swear they worked before but two weeks later it’s not working anymore I’m most likely gonna lose my job over this

Cannot log in to the mobile app but can log in to web site...

2022-08-25

Some major issues with authentication on mobile app. Can log in to Web site just fine, but mobile app WILL NOT take the same credentials. Annoying.

No LastPass support

2022-09-26

Be prepared to use your reusable password. These apps have to stop thinking that there’s more security by making you type a password instead of using a password manager.

Broken

2022-10-27

When I try to use isolvedBenefitServicesiFlex, it opens as a blank white screen, and nothing ever happens. I’ve used isolvedBenefitServicesiFlex in the past with no problems. I deleted it and re-downloaded it, and it’s still the same. Useless.

Horrible

2022-11-28

What a horrible app for the IPhone . You can’t even log in ! I logged in on my laptop so easily. I NEED to log on with my cell phone because i don’t carry my laptop everywhere.

Scanner doesn't work

2022-12-29

The old app worked great, but this year's app I cannot upload receipts. Have tried for several weeks.

Poor program

2023-01-30

Tried submitting claims and app was slow and mostly didn’t work. Would log out for inactivity while sending claim.

Trash

2023-03-03

isolvedBenefitServicesiFlex is trash . I’ve tried on a few occasions to file claims with no success it appears to just time out in kicks me off.

Garbage app; garbage company

2023-04-01

Want access to YOUR money snd/or your account? Tell your HR department to use another flexible spending provider. Terrible app, terrible company. Look elsewhere.

Login Error

2023-05-03

Why can’t I login? So frustrating!

Barcode scanner doesn’t work

2023-06-03

Also takes a long time to load account information.

Will not allow expense on mobile

2023-07-05

App is giving error that amount must be entered as "$0.00" which is all that it allows anyway and will not allow me to add expense. Guess I have to go find a computer and scanner.

App crashing problem fixed

2023-08-05

The crashing problem seems to have been fixed.

Great update and easy to use

2023-09-06

I love using my smart phone to file claims and check balances! Nice update

New version is great

2023-10-08

I too was frustrate at the fact I could not file a new claim, but now you can!! Great update. Filed a claim and got my money in 2 days, nice.

Love this app

2023-11-08

I love isolvedBenefitServicesiFlex. I could never remember my user name and password on the computer. Now I have my account information with me at all times and only have to remember 4 digits to open.

Best app for FSA

2023-12-10

isolvedBenefitServicesiFlex is great for FSA account. Super easy to use. Quick approval and reimbursement.

Awesome App!

2024-01-10

This has been one of the handiest apps I've gotten in a long time. Not only can I check my balances on the go but now I can submit claims from my phone. Wow. Thank you for making things even easier than before!

App doesn't work

2024-12-16

Requires a pin even though I have touch id. Screen is completely blank. It used to be great. Now I can't even view my balance. Please fix



Is isolved Benefit Services iFlex Safe? 🤗🙏


No. isolved Benefit Services iFlex does not seem very safe to us. This is based on our NLP (Natural language processing) analysis of over 86 User Reviews sourced from the Appstore and the appstore cumulative rating of 1.6/5 . Justuseapp Safety Score for isolved Benefit Services iFlex Is 19.5/100.


Is isolved Benefit Services iFlex Legit? 💯


No. isolved Benefit Services iFlex does not seem legit based on our analysis. This conclusion was arrived at by running over 86 isolved Benefit Services iFlex User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for isolved Benefit Services iFlex Is 53.9/100..


Is isolved Benefit Services iFlex not working? 🚨


isolved Benefit Services iFlex works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.



How was your experience with isolved Benefit Services iFlex? Post a Review




Features

- Easy, convenient, and secure login using the same health benefits website username and password

- Touch ID or Face ID login option

- Real-time access to available balances 24/7

- View charts summarizing account(s)

- View claims requiring receipts

- Click to call or email Customer Service

- View statements and notifications

- Scan product barcodes to determine their eligibility

- File a claim towards FSA and HRA

- Take or upload a picture of a receipt and submit for a new or existing claim

- View, contribute and distribute HSA transactions

- Pay bills from any account and add a payee

- Manage expenses by entering medical expense information and supporting documentation

- View and manage HSA investments

- Retrieve forgotten username/password

- Report a debit card as lost or stolen

- Powered by WEX Health®.

  Customer Service/Support
Developer:
Infinisource