Your Texas Benefits Reviews

I have things to do, like set up my healthcare plan properly so I can go get an ultrasound for my child, which is what you guys were supposed to be offering here. What did I get? A glitch, I can’t even freaking log in to my account because after I answer my DOB and SSC I am proceeded to the next part of logging in and it says “answer these three questions, you only have one try” and yet...THERES NO QUESTIONS just a grey screen with that writing typed on the top, I closed out and re entered my information again. STILL NOTHING NEW, just the grey screen holding me back from getting my healthcare done. And worse I just got off the phone from the interview she should be calling me soon to see if I’ve uploaded my documents and when I have to tell her there is a glitch and I can’t log in, I’m sure we won’t be able to continue much of the process without it, then I will have to dip into my wallet, and spend money that a young mother looking for help with her healthcare shouldn’t be spending right now, just to get a ride all the way 30 minutes out to use the father of my child’s computer. I need this to be fixed because this affects everything in my agenda and this is supposed to help me not dig me further into my problems.

I’m so frustrated. With trying to get current up to date information on my case during this COVID19 epidemic, I really was excited to see and download YourTexasBenefits. However I get notifications to check YourTexasBenefits for new correspondence that has posted and I’m not able to see nothing. I can not view letters, upload requested documents or see anything that was uploaded and recvd prior. None of the drop down menus with hyperlinks take me anywhere. I have the current software update (13.4.1 iOS) for my iphone8 so I don’t know what the problem is. I know for a fact, other friend and family members are able view and upload with no issues. Can anyone help ME with this issue? Pls and thanks 🙏🏽

YourTexasBenefits was supposed to make it easier and less time-consuming to fill out paperwork upload paperwork and get things done however for people who happened to be blind and use voiceover on their iPhones it is completely useless I used to rely on YourTexasBenefits and it was very helpful in helping me renew my benefits this time however I missed the deadline because I thought that there was something wrong with YourTexasBenefits turns out it just doesn’t work with voiceover anymore thanks government!!!!! I know I sound a little short but it is irritating to have something work at one time and then not have it work again I’m told YourTexasBenefits works fine for everyone else just not for anyone who happens to be Blind and using voice over I’m sorry that’s just not convenient or a timesaver or anything but crappy!!!!!! And what’s even worse, there is no tech-support so there’s not much we can do about it except for leave bad reviews!!!!!! Hope these bad reviews help fix what is wrong what I’m really hoping for is a response back from the developer this would be a great app if I could use it again.

When I first downloaded YourTexasBenefits , I tried logging in with my correct credentials. YourTexasBenefits told me I was using the wrong credentials and locked me out of my account... after only one login attempt and using correct credentials!! It was after 6:00pm on Friday on the last day I could upload requested paperwork to avoid my elderly father's benefits being cancelled! YourTexasBenefits told me I could have my account unlocked by calling contacting the THHSC on Monday. As a result I couldn't upload anything until 3 days later, on Monday. Further, my father's benefits have been cancelled. I have to hope that the THHSC will take all this into account and reinstate my dad's necessary benefits. By the way, the photo capture utility for document image capture is frustrating to use. While capturing documents, YourTexasBenefits crashed 3 times! Also, YourTexasBenefits doesn't tell you there is a limit to photos you can take before sending them. It just starts giving a message that photos can't be saved at this time and to try again later. It was a very frustrating experience using YourTexasBenefits!!!!

I had to go up to the office a few times and have my password reset by an employee. When logging in to my account using YourTexasBenefits I would be sent to a page to enter my SSN and my case number, after which I would be sent back to the login page. The fault app would give me a warning pop up that my account already existed? Eventually it ended up messing up my online account when using a web browser. I uninstalled and reinstalled YourTexasBenefits and web browsers but ultimately I just ended up having to go into the office to submit anything extra. Finally an employee told me she could reset it. It worked and now I’m able to use YourTexasBenefits , which is alright, but I’m still not over the stress and inconvenience of the first week trying to deal with the broken app.

When you press on menu it gives 4 options. The options really don’t let you see your recent review of your cases. It shows you, you have uploaded files, but I found that it is not uploading docs that well and a change or question only results in you having do an application from the start. I don’t find YourTexasBenefits giving me enough info. It only tells me denied or pending. Then you wait on the 211 number for an hour only to get the wrong info or get someone that doesn’t know... The offices at my location have been closed, so you don’t get much help there either...

I receive notices on the message board that I have a letter I need to read several times a year, yet when I go to letters, there is never anything there. This causes me to worry and stress over what I may be missing or failing to do.
Also, I was notified on 3/26 of documents I needed to supply. I uploaded them the next day. Yesterday, 4/1, I received another notice saying I had until 4/4 to get them in. Again, what do I do? Did you not get them, do I send them again? I went through this last year. Mother was denied services despite the fact that all documents requested were received in a timely manner as verified by every person I spoke to on my numerous, time consuming but fruitless phone calls. I finally filed a grievance and things were rectified. I vowed then to do paper renewals, but those letters only arrive on Saturday and are due two days later leaving me no time to contact the businesses I need to get signatures or information for the enclosed forms. Help!!

YourTexasBenefits is wonderful for me to check on things cause I don’t get emails and when I do get letters when they need something I have a day to get everything they need together or my benefits will be shut off. But I’ve come across this issue of when I’m trying to upload files I had to rescan them in many times and when I try to make sure they got sent and they were the right ones it says there was an error and I need to try again later. Overall a good app very helpful, just a few bugs that I find annoying.

This is a very friendly website which makes it easy on everybody when filling out their information. Also the case agents When they call are always polite and super professional which I greatly appreciate that this government agency trains their employees in a very professional way to deal with all walks of lives here in the United States of America. Again thank you for this great help. Albert

So I have been trying to use YourTexasBenefits for the first time and at the beginning it wouldn’t allow me to use anything to even upload which resulted in my Benita being delayed and as a parent and being at an era where the pandemic is bad and only getting worse would suffer because they depended on their benefits but now was finally able to access it which mind you no help from Brenda a supervisor at the Texas health services I think as a supervisor at a job where yes you are gonna have people who need more help than other to access this need more training bad customer service on that department

I’m very satisfied with YourTexasBenefits! I can apply, renew my benefits as well as upload photos of documents and identification needed to complete my case. I receive all my messages in the message center and I can check the status of applications I’ve started and or canceled. This is so much easier than having to go into the office and wait all day especially if you’re like me and you’re disabled. This is an extremely wonderful app that’s very helpful and easy to navigate.

YourTexasBenefits works very well. It speeds up processing claims immensely. It was once difficult to upload supporting documents on the website. Had to nail them. With YourTexasBenefits, it allows you to photocopy the documents, review the photos and immediately upload them to your account. There are photo guides with YourTexasBenefits that helps take clear pictures. It saves time and gives you peace of mind. You can also check the status of an application or manage your account.

It is great that I can do all my paperwork from my phone although at times there are technical problems and I can’t open a link and it is really frustrating when I cannot upload a file when there is a deadline and my case is due or else I will lose my benefits. You should allow a given period of extra time so that people can get their paper work all in and in a timely manner.

After signing in i enter info about my birthday & ssn, then it takes me to the second page where i believe there should be questions but no matter how many times i try, there arent any questions and it wont go any further. Please fix urgently

Update on review: i also tried to enter in information such as my sex, and the only option was male. YourTexasBenefits is very inefficient at the moment. I cannot fill out any information or answer any questions, therefor i cant access my case.

Recently, my husband and I both became unemployed and for the first time in a long time, even though we have always struggled financially, we didn't know what we were going to do. We decided to apply for various benefits through the Texas Benefits Program and we have been extremely blessed. It is quite comforting to know that programs like this one have been implemented so that when you're going through a hardship, an "In-Between" you don't have to feel like your life has to pause or stop moving forward.

Our family, sincerely "Thanks" you for all that has been done in helping us maintain our dignity by providing accessible information online and through private phone conversations. Last, but not least we are most grateful for the kindness of the employees who have called to verify information needed for our case, who have been so polite, patient and considerate.

Thank you,
The Williams Clan

I’ve been doing this for years go to the office and turn my papers in the waiting line until I asked one of my friend how to create a password and she help me and explain me how to do it and I feel so happy I feel like one of those more people and if I can do this hopefully I can discover to learn to do more things with this technology is easy fast it’s like so much joy in my heart knowing that I can do this thank you health department to give us this opportunity to learn technology thank you so much

I was stressing so much First I didn’t get the mail the children had put it away I knew I had to be quick with the paperwork and I’ve been stressing because I didn’t know about How to come up with nine dollars to send the paperwork in. YourTexasBenefits was so easy for people that don’t know that much about computers like me I am very impressed hopefully I can figure out how not to use this service but the system for too long and they waited as long as I could. I believe mainly for pride but we ate very good this month and I was just so glad that I could get fresh vegetables again thank you all for your help. Love grandma in need.

So glad I can use YourTexasBenefits . I don’t trust anyone in the offices. They know they have control over something people need from them. Their actions show that they don’t want to help us. They also act as if they do not need to be at the window. I recommend rotating the employees that get stationed in a specific window. I always get unneeded Attitude when I come in to ask simple questions. I love the simplicity of YourTexasBenefits . I am specifically mentioning the office at 3411 Horal in San Antonio. Everyone except the 1 African American male at the Windows gives me problems and attitude. My 5 star rating is only for YourTexasBenefits . Not at all the office location.

Your website help tab gives incorrect directions to upload files... I’ve been trying to upload files for 3 hours now... I tried my phone and two different computers... got an error message every time. Converted to PDFs, jpgs, nothing worked. I then downloaded your app and poof... files easily uploaded. Your website is the worst form of frustration!!!!!! And your cSR was unhelpful and didn’t even tell me to download YourTexasBenefits when I described my problems after holding for an hour! ... I just read it online. Do your CSR gets no stars, your website gets no stars, and your iPhone app gets all the stars in the world!!!

Love how easy and convenient YourTexasBenefits is to have!
Uploading the files is much easier than running out to go fax needed information.
This is my first time to actually file for help during this COVID19 and it’s been confusing on how to fill out the paperwork.
Trial and error and patience is the key, due to the overwhelming response TWC employees experienced! My hats go off to TWC employees and everyone behind them!
Thank you either way ... whether I get any help or not I appreciate y’all for your hard work!

We came to USA through UNHCR immigration process as permanent residency and than we have all approved of documents by USCIS. But one thing which I shocked is the TX benefits law of Medicaid is not deserved for foreign born kids. Because I have being got all federal government assistant benefits for my foreign born kid in Colorado state before I moved in TX. But here is not. I’m so depressed because I am very concerned for my kids of keeping good healthy. My kid have to go school soon without Medicaid soon. I don’t know how can I do for him because i have four family members and low income. How Can i effort for the rest of my crisis? So bad
Sincerely
Nathaniel Bya

I am so happy with the services provided through YourTexasBenefits and the wonderful warm people who have helped me through hard times that work for Texas Health and Human Resources. I have nothing but good things to say about all of the staff I have met in person and spoken with over the phone.
God bless you people for what you do and the attitude you have when dealing with people in need! You are all wonderful! YourTexasBenefits is so helpful too!

Yes i am

I want to know if my food stamps are approved already or my case is finished

I feel like the app needs an upgrade and also, better representation could be presented when over the phone with representatives. The app can be amazingly justifying but at the same time it has several glitches that needs work done. Besides the glitching, and the rudeness via phone call…..thanks for the stamps :)

I have got my food stamp card in the mail and I activated but the benefits are not there it tells me that on the 27 they would be there. And I don't have a phone a be im unemployed how do I Kno if I'm getting the benefits or not

Jan 19,2021 I'm trying to renew my benefits but it doesn't let me login. It keeps telling me there's an error on the system to call 211. I been calling my call doesn't want to go through... And on the app it tells me that my account is locked because I tired login in more than three times.