BOH Status

Last Updated on 2024-06-03 by Bank of Hawaii

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Common BOH Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot BOH app on iOS and Android devices. Solve all BOH app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

BOH iPhone Issues and Solutions

BOH iOS app crashes, not working, errors
BOH iOS app network issues
BOH on iOS has black/white screen

BOH Android App Issues and Solutions

BOH has errors/crashing/not working
BOH server network connectivity issues
BOH has black screen

BOH iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever BOH app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix BOH app crashes or not working on Iphone (iOS):

Close and restart the BOH app on iPhone
Update BOH app to the Latest Version for iOS
Uninstall and reinstall BOH iPhone app
Update your iPhone to the latest iOS version

Fix BOH on iPhone unable to connect to server/internet connection issues::

To resolve BOH network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix BOH black/white screen (blank screen) on iPhone:

Follow the BOH iOS app troubleshooting guide Here →

BOH Android App Issues and Solutions

Fix BOH not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent BOH app issues:

Force Stop the BOH App
1. On android, goto "Settings" » click BOH app. » click "Force Stop".

Update BOH to the latest version on PlayStore

Clear BOH App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "BOH app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch BOH.

Fix BOH unable to contact server/ BOH internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click BOH » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got BOH » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch BOH on android.

Solve BOH black/white screens issue on Android:

Follow the BOH android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Bank of Hawaii, developers of BOH.

About this app

Whether checking your balance, depositing a check, paying a bill or transferring funds, going mobile delivers a new level of convenience, speed and security. • Securely and quickly sign in using Touch ID®, Face ID®, or a passcode. Enrollment in e-Bankoh Bill Pay is required to access any bill payment services on Mobile Banking. Disclosures: You must be enrolled in e-Bankoh Online Banking to access Mobile Banking. Your mobile device must be registered through the Mobile Banking Service enrollment process. The this app Mobile Banking app helps you manage your money quickly and easily — anytime, anywhere. Zelle® is a trademark of Early Warning Services, LLC. Touch ID and Face ID are trademarks of Apple Inc. , registered in the U. S. and other countries.