🏷️ About: The My Optus App is the easiest way for customers to manage all of their services, experience the Optus Living Network and get support when you need it. * Take control of your connection View your network performance, pause your internet, up your data for a day, or turbocharge your home internet speed and more with just a couple of taps * SubHub View your Subhub active subscriptions plus other subscriptions you c.
We Investigate the app owner's website (Optus.com.au), verify their legitimacy, and uncover hidden scams and complaints.
Updated to the latest version and now it doesn’t work. Awesome.
I have been in Australia for 2 months now, I have set my auto recharge multiple times, but it never clears. So each month I have to manually enter my card, after realizing my data has expired in unfortunate circumstances. On top of my auto recharge never working, whenever I try to make a payment I have to enter my card MULTIPLE times in order for it to go through. MyOptus should be convenient and user friendly but whenever I want to check how much data I have left, MyOptus is always down. It gives you the option for a live chat, to which no one is available. Overall it is a frustrating process having to deal with Optus.
Canceled 2 years ago. Just got an email stating my plan will cancel tomorrow. Most likely not getting any of my money back. Do not use.
For a technical error . Stay away from this company
Service was slow. Reasoned why I’m giving this the lowest rating is because I canceled through MyOptus as I was departing the country and they’re still trying to charge me.
App says 24/7 chat function but there aren’t any agents servicing requests at night. People can have phone issues at all hours. Terrible service.
MyOptus just doesn’t work.
Every time I launch it, I get an error message saying try again later - this is ridiculous
The buttons are glitchy and it can never process my cards when I’m trying to select a subscription. Support is terrible especially the message support. Totally useless.
MyOptus never works. Nothing loads. Ever. Optus might have good coverage, but their customer service is pretty well the worst I’ve encountered in any sphere of business. Good luck getting any Optus perks to load from MyOptus! (Please make them accessible on the website or fix MyOptus)
MyOptus literally never works. We can’t even use Optus perks because the pages never load in MyOptus . We’ve tried going online to use perks but the website just says to download MyOptus . I don’t even write reviews but I decided to write one because MyOptus is just so bad.
First of all, how can a phone operator app be over 300mb??
When on a chat with support, every time you get out MyOptus , the chat closes and you’re brought back to the starting screen. Annoying and time wasting.
Past versions of MyOptus I have worked quite well for me, however, this one crashes and locks out with the screen claiming that they are “trying to improve service”, rather than providing an honest error message when attempting to check data usage.
I am sent on a never ending loop to register my account. They have me enter my email and birthday to send a registration link so I can create a password, but when I click the registration link in my email all it does is send me back to enter my email and birthday again. I’ve tried it 4 times and never get to setting up a password. Which is required to view my bill. 🤦🏾♀️ Just awful.
I’ve tried several times to purchase their prepaid eSIM and each time it won’t take US passport. Trying to get ahold of them via chat, they route you with a dead loop saying message us via app, but app doesn’t have that feature if you don’t have an account with them. You cannot have an account with them without their number. This is the highest level of bureaucracy I have seen so far.
First, I had to go to the store to recharge my account - no way it would recharge, even when on chat with customer service. At the store, they could only offer a different, rotating plan, which I did not want since I only needed it for one more week! Since I had no other option, I got it and now I CANNOT CANCEL IT!!!!! Can’t get hold of them online, by phone or on MyOptus ! Horrible service! I repeat: do not get Optus. Try Vodaphone instead. I will next time.
Another example of a company greed using a 28 day billing period so they end up charging 13 months instead of 12 basically conning the consumer. If there was a decent choice I’d go else where.
Since the latest update I can’t get past the T&C page. Accept button doesn’t work.
Thoughts??
Well MyOptus works 100% why r all of u complaining I am also using an iPhone 5 I only gave it 4 stars because of the slow update for iOS 6 but other than that works fine I can check my usage and pay bills too without any hassle.
Good experience as a prepaid sim user. Would like to see more data options as well as promotions for long term users like me
I love Optus because they are very reliable. It I don’t pay my phone bill on time they notify me and don’t automatically turn off my service. If I don’t have enough funds at the time I can always ask for an extension which usually gets approved. If I’m having trouble doing any of these online I can call their 24/7 customer service team and get it sorted. I’m a loyal customer and will be for a while.
My Optus is very safe to use.
JustUseApp Safety Score for My Optus is 96.8/100.
This assessment is based on our NLP analysis of 1,112 user reviews.
Combined with the app store average rating of 4.5/5.
My Optus looks authentic and legitimate.
Our NLP models processed user feedback to estimate legitimacy. JustUseApp Legitimacy Score for My Optus is 98.8/100 .
This conclusion is based on analysis of 1,112 user reviews.
The My Optus App is the easiest way for customers to manage all of their services, experience the Optus Living Network and get support when you need it.
