Contact My Optus Support
Company Name: Optus Mobile
About: The My Optus App is the easiest way for customers to manage all of their
services, experience the Optus Living Network and get support when you need
it.
* Take control of your connection
View your network performance, pause
your internet, up your data for a day, or turbocharge your home internet speed
and more with just a couple of taps
* SubHub
View your Subhub active
subscriptions plus other subscriptions you c.
My Optus Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Optus Mobile
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit My Optus Website
Privacy Policy: https://www.optus.com.au/about/legal/privacy
Developer: Optus Mobile Pty Ltd
Privacy & Terms:
Can I trust My Optus app?
Protect your data and wallet. We investigate the developer's website (Optus.com.au), verify they're legit, and uncover hidden scams or complaints.
3 Most reported problems 😔💔
Poor
by Miriwinklex
I have been in Australia for 2 months now, I have set my auto recharge multiple times, but it never clears. So each month I have to manually enter my card, after realizing my data has expired in unfortunate circumstances. On top of my auto recharge never working, whenever I try to make a payment I have to enter my card MULTIPLE times in order for it to go through. The app should be convenient and user friendly but whenever I want to check how much data I have left, the app is always down. It gives you the option for a live chat, to which no one is available. Overall it is a frustrating process having to deal with Optus.
Do NOT get Optus!
by Weezie95
First, I had to go to the store to recharge my account - no way it would recharge, even when on chat with customer service. At the store, they could only offer a different, rotating plan, which I did not want since I only needed it for one more week! Since I had no other option, I got it and now I CANNOT CANCEL IT!!!!! Can’t get hold of them online, by phone or on the app! Horrible service! I repeat: do not get Optus. Try Vodaphone instead. I will next time.
Doesn’t work for Americans
by USA-DK
I’ve tried several times to purchase their prepaid eSIM and each time it won’t take US passport. Trying to get ahold of them via chat, they route you with a dead loop saying message us via app, but app doesn’t have that feature if you don’t have an account with them. You cannot have an account with them without their number. This is the highest level of bureaucracy I have seen so far.
Have a Problem with My Optus? Report Issue
Why should I report an Issue with My Optus?
- Pulling issues faced by users like you is a good way to draw attention of My Optus to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a My Optus customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using My Optus.
