Contact ZRX Support

by AxlRosa

Honestly, I bought this app when it first came out and it was THE BEST run app. I told everyone. People I ran with, people who were just starting to run, strangers. It didn’t matter. I told literally everyone.

Then I had a few surgeries and couldn’t run for a bit. Came back to find that all of my progress was gone and it was now a subscription. So I started over. Or tried to. This is where the glitches made it impossible. Music crashes happened on every run, progress didn’t save, miles weren’t accurate, run times were off and no matter the pace, you couldn’t outrun zombies. I’m talking about a pace increase from a light jog to a full on fast-as-you-can sprint, without being able to outrun them. It also doesn’t work on a treadmill, which is a bummer for people who need times to run with softer impact.

I truly loved this app. I’m still trying to, but it doesn’t look good. The concept is amazing, the designers are talented but the cost is absurd. Especially for something that crashes on every run.

by Bbmcg10

I really love the idea behind this app -- the narrative storyline does a great job keeping me motivated to get out running consistently, and the writing is funny and engaging. The app also has a decent amount of free features like the settlement mini game and item collection. Unfortunately, the app is really buggy and the amount of bugs really minimizes my willingness to pay a subscription for this service. For instance, in the seven weeks I've been using the app: it counted chapter one twice, it only randomly calculates calories expended per run (and sometimes not at all), the zombie chases seem really inconsistent in whether it senses you speeding up (even if I'm all-out sprinting), and sometimes you get two zombie chases that overlap each other so that I can't tell what's going on. I really wish they would polish the main functionality and fix these bugs before trying to do spin-off apps or make people pay subscriptions for content. If they did that, it would be a killer 5-star app. But as it stands, it's just a decent app that I don't think is worth the money for the premium features.

by Eighty-seven15

Using the app is great. Over time, the story gets confusing, and the characters run together. This is especially because it’s playing while you’re exerting yourself and only ever paying partial attention to the details. Still, the zombie chases spur you on and keep running fresh. The watch app is absolute garbage, and has been useless for years. It hasn’t worked in about 5 versions of this app, and I’ve been running the latest hardware and OS on both the phone and watch. The watch app never loads, and when it did many years ago, it still required the phone to be nearby. The watch is no longer new tech, and there’s no reason this shouldn’t be fixed by now. Unfortunately, the problem with the watch app is causing me to use the app less and less, and pretty soon I’ll probably discontinue my paid subscription.
It also should have better integration with popular tracking apps like Strava or MyFitnessPal. As of now it only links to RunKeeper, though those things can meet in the Apple Health app.