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I have been a member of this gym since 2001 when it was known as Spectrum. It has been through a few names since. The gym used to be very busy and lively, with lots of members and friends meeting in the dressing room (maybe 30+ women or so in there at any given time), then off to work out. Now, there's usually myself and maybe one other person in there. The current "manager" Terri (not sure of the spelling) never has anything fixed throughout the facility. The granite/stone counter is cracked off in the lady's dressing room sink area with very jagged edges, the hot tub/jacuzzi does not work anymore, and both the steam room and sauna have been broken for over a year. She is very abrupt and rude when asked if anything might be getting fixed and she literally ignores you and walks away. Maybe she's saving the company money by not repairing anything? Besides that, the carpets are tearing open at the seams and there are huge 2-3' stains throughout. The place is very run down and 4 of my friends have already left there for less expensive gyms that are immaculate, and where the amenities actually work. The ONLY reason why I stay on there is because I like a Wednesday step class taught by Kim Worthen. If she moves on, I will be gone. (the same sentiment of other women in that class). It's a shame. Maybe a different manager might help? Terri is not caring whatsoever and the place is sooo run down :{

Refund To whom it may concern, I Francine Chavez canceled my membership with crunch fitness this morning on June 17, 2023. Due to them not having any HITT classes anymore. I was wondering if I can get refunded for this payment that just got taking out on June 13, 2023.  I feel that I should not have to pay for something that is not offered anymore. Feel Free to contact me @ 505-720-9936     Thank you, Francine Chavez

Hi My wife and I cancelled our membership. We spent a lot of money with personal training. I the other half, is still getting billed for the wife membership. We would like a refund of our money You can see, she does not use the gym at all. She cancelled at the same time she cancelled the personal training I am getting billed every month for her membership. Robert DeLigio and Barbra DeLigio 813 505-5982 We are from the kissimmee area of florida.