Contact Strava: Run, Ride, Hike

Contact Strava: Run, Ride, Hike

Published by on 2022-09-21

Strava makes fitness tracking social. We house your entire active journey in one
spot – and you get to share it with friends. Here’s how: • Record
everything – runs, rides, hikes, yoga and over 30 other sport types. Think of
Strava as th...

How to Contact Strava: Run, Ride, Hike

Strava: Run, Ride, Hike Contact Information

Listed below are our top recommendations on how to get in contact with Strava: Run, Ride, Hike. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Strava: Run, Ride, Hike. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).

NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Strava, Inc.

100% Contact Match

Developer: Strava Inc.

E-Mail: [email protected]

Website: Visit Strava Website

More Matches

Get Pricing Info for Strava
Contact Strava! Or Contact Support
Need help using Strava? Try their Help Center now!
Strava in the News!

Social Support and Contacts

Strava on Facebook!
Strava on Twitter!
Strava on LinkedIn!

Privacy & Terms:

Common Strava: Run, Ride, Hike Issues

  • Heard the app was great but...

    I am newer to running and kept hearing about this app and decided to download it. I uploaded all my workouts for the last month and then went into my dashboard excited to get started using the other features. I saw that every one of my workouts included a highlighted map of my route and where I’d been. I attempted to hide this only to find out through researching it that there is no way to do so completely. I can hide it from my dashboard by selecting “treadmill” but it still shows up in other areas of my profile. I am not the first person to be concerned with this feature. There are concerns stated in the help section with a response from this app that this issue would be addressed in 2018! Obviously this issue has not been resolved. It is a major safety concern when people you do not know on a social media app can see exactly what routes you use to workout every day. I could set my activity to private but that kind of defeats the purpose for me to connect with others. Unfortunately because of this I cannot use this app until it is resolved. I hope they actually address this soon like they stated they would two years ago because I would love to use this app to connect with others and log my workouts.

  • By natval82

    Charged unknowingly, bad customer service

    Given this is a COVID era, I was quarantined and encouraged my my friends to get the app. It was good and all but I used it 4-5 times in two months. If I were a triathlete, I’d probably have gotten more use. The problem is I am an unemployed student and need every penny to make it right now. My credit card showed up with 2 declined payments one night and as soon as I made some money from selling art I was charged $60 for “summit”. My account still is listed as free, I did NOT ask for Summit (or was unaware) and their customer service is completely dehumanized to try to answer your questions with links. There’s no number, only tickets that are listed as “solved” when no one did anything. I seriously need to get reimbursed, like this is a financially unfortunate situation where $60 is all I have, and this app all of a sudden is a name that fills me with anger because it feels like $60 was stolen from my wallet when that’s all I had. I wish they would be more prompt with customer service and more up front with cost if $60 is really what it costs. But even then - my account says “free.” this app, PLEASE get back to me and give me a refund.

  • By LEDbaby81


    2 MAJOR problems with this app - first when using the app with my Apple Watch it shows my distance only to the 1/10 mile instead of to the 1/100th. Really?? How does any runner find that acceptable?? Makes the app completely useless for any kind of interval training that does not involve a track. Second, it shows my average pace. I couldn’t care less about my average pace. Most runners I know what to see their CURRENT pace! I don’t see any way to change that. Other more minor problems - 1) when it registers my splits and I want to glance quickly at my time, this app has to show me the stupid this app logo for a second before it shows me my time. So annoying! I’m often trail running and need to pay attention to my footing so I don’t step in a hole or trip on a root. So having to keep my eyes on my watch for that extra second could actually be a problem. 2.) the walk setting only shows mph. Why would I want to know that?? I want minutes/mile just like for running. 3.) No splits for walking?? Just because I’m walking, this app thinks I don’t care about my mile splits? Like I said, to me this is a useless training app. Back to the basic Activity app on the Apple Watch for me!

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Reported Issues: 2 Comments

By Gilbert Pommepuy
Jan 29 2022

I deleted the Strava App from my IPhone because, after I subscribed with a paid subscription, the app stopped working: the IPhone screen of Strava was a solid orange color that does not disappear and does not respond at all.....a real mystery and I cannot contact Strava by phone for support !

By noah vanveen
Nov 29 2020

Need some one to contact me about my billing interval

Have a Problem with Strava: Run, Ride, Hike? Report Issue

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Why should I report an Issue with Strava: Run, Ride, Hike?

  1. Pulling issues faced by users like you is a good way to draw attention of Strava: Run, Ride, Hike to your problem using the strength of crowds.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a Strava: Run, Ride, Hike customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Strava: Run, Ride, Hike.

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