Alibaba.com Status

Last Updated on 2025-02-18 by Alibaba.com Hong Kong Limited

I have a problem with Alibaba.com

Are you having issues? Select the issue you are having below and provide feedback to Alibaba.com.

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⚠️ Most reported problems ⚠️

Crashes

35.7%

Account

21.4%

Connection

14.3%

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- One supplier took months to mail out my package and it was not what I ordered.

- The supplier refused to make it right and asked me to pay for shipping to return the items.

- Navigating the website can be challenging for new buyers.

- The supplier needs to review the reviews in order to filter them.

- The products are overpriced.

- I have not received my merchandise after 4 months.

- Customer service is not easy to contact.

- There is a risk of being scammed and not receiving a refund.

Common Alibaba.com Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve Alibaba.com network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the Alibaba.com App
1. On android, goto Settings » Alibaba.com » click [Force Stop]

Clear Alibaba.com App Cache and Data:
1. On android, goto Settings » Apps » Alibaba.com » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Alibaba.com.

On android, goto Settings » Apps or Manage Apps tab.
Click Alibaba.com » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Alibaba.com » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Alibaba.com