MyPlate Calorie Counter Status

MyPlate will not allow me to scan QR codes or add details to my foods.

i am getting this message when trying to use the “custom food” Basic Information, “Error. The data couldn’t be read because it isn’t in the correct format.” Is there something i am doing wrong or is this a glitch?

App will not let me sign in

When I try to look up certain exercises, and when I try to use the barcode to scan food items, I get an error saying “ there was an application error while performing the network request” Love the app, but this is really getting annoying. Can you guys rectify this?

The search function isn’t working. For example, I searched for Yoga in excercise and I get the message “Search Failed, application issue”. This never happened before. Also got the same message when searching for foods I have eaten many times in the past.

When I search exercises nothing comes up it just sits there with my activity …it never used to do this

Worked great until a few minutes ago. Now I can’t enter or even reinstall. Very frustrating

My app won't scan most baroness. Often works on the 2nd or third try. Did Uninstalle and reloaded. Did not help. Force stop does not help. Using New Samsung A53 galaxy.

The calorie counter in MyPlate doubles the calories burned that’s reflected in the iphone Health app. For ex: I burned 220 calories today walking 4370 steps. However, MyPlate reflects 461 calories. This is the only exercise I’ve done with my phone. I’ve noticed this issue for more than 6+ months. Thanks for fixing if you can.

I am having a problem with my app. I accidentally posted some calories I burned walking on the wrong day. I want to delete them so it gives me an accurate count for that day. It would be greatly appreciated if you could get in touch with me and let me know how I do that. Holly Rudy James

MyPlate often logs in calories/nutritional info incorrectly, different than what the database shows whenever it’s selected.

Macro numbers are wildly inflated …giving 1000%. + numbers . Can this be fixed?

Macro numbers are wildly inflated …giving 1000%. + numbers . Can this be fixed?

The app is calculating calories and macros wrong--usually to some insane number. No idea where all the extra is coming from--each individual food in a meal has the correct calories and macros, but the totals are insane. This started today, but it also went back and changed the macros on my meals from every day previously. Please fix this.

When I try to choose an item and change the servings, the app just spins. It does the same thing when searching for items as well. I can’t get it to stop spinning.

I have been using this app for almost two years but due to the problems and errors mentioned by others I am searching for another app now. If someone finds a new app that they are happy with please post information here, I will do the same.

When I select an item the calories change—usually to some extreme amount. Some type of malware got to it? Also, a lot of my food items changed the number of calories. The app is not really helpful now.

Two issues. All of a sudden over half of the selections are showing up as only the upper visual half of the selection, like its been squashed and I cannot see the lower part of all the letters. I thought of uninstalling then reinstalling the app, but I dont want to loose my information for the past several months. Also, some food selections are just not there. A nutritional shake I use, Lyfefuel, is not showing up and I dont know of a way to add it manually. Please assist.

The calories and quantity shown change when I select them. For example, it shows 1 cup of zucchini noodles as 20 calories. But when I select it, it changes to 1/3 cup is 70 calories. How do I fix this?

When I go to log a food it will either be way to much like 1 cup of whole milk for 1,000 calories or to low like 85

MyPlate crashes when selecting some items previously selected without issues. Started after updating MyPlate. Already have the latest iOS update, quit app and restarted phone. Problem persists.

The app crashes when selecting certain items I’ve selected before, or when scanning new items. For other items, the quantities are all screwed up. E.g., the default quantity may be 1 cup when it should be 1 tablespoon, or instead of being able to select 2 servings of something, it forces you to select 16. I’ve been using this app for years, and this is new (just started in the last week). It’s basically nonfunctional at this point and I’m going to have to switch.

App crashes when scanning or adding certain foods.

I can’t seem to login to the MyPlate app. It recognizes my email but doesn’t send my a message to reset my password.