Contact MyPlate Calorie Counter Support

by Disappointed_Customer123

This app is useful for tracking calories, though MyFitness Pal has way more products in their database than My Plate. I had a hard time finding many of the things I eat in their database and ended up guessing a lot; their portion size presets mostly didn’t make sense with the foods I was trying to enter either. But if you just want to loosely track activities and what you are eating, this app will do the trick.

However, I really do not recommend paying for the gold membership. They will send you one document that you can only read in the app, with information you can find anywhere on the Livestrong website. The Stronger challenge is also ridiculous—the grocery list for week one was about three pages long and so random. And the tracking macros feature didn’t work as far as I could tell. In the end I didn’t see how the gold membership provided any added improvement to the usefulness of the app or to my own efforts around fitness and nutrition. I contacted customer service to request to cancel my membership. The person who responded (three days later) gave me tips for viewing my membership. I wrote back to clarify that I wanted to cancel and still haven’t heard back; it’s now been three and a half weeks. Overall I would say don’t bother with this one.

by Gwendial

This app provides a lot of features and resources! You can keep track of calories, consumption of water, weight, calories burned, etc. They also have a Stronger Livestrong meal plan that includes work outs as well! I’ve just started it, and I’ve felt great so far! But now the server has seemed to entirely crashed. I can’t run anything on the app. I couldn’t log into anything or pull up my meal plan at all. They also email you your meals for the day and if you click on the image, it’ll take you to the recipe. Now when I click these links, they are unable to load. I have fantastic connection at my location so I found this odd. My phone and the app are entirely up to date, so I tried turning my phone off and on and uninstalling and reinstalling the app. Now I can’t login, sign up, or use the “forgot password” feature. Nothing will load, just keep getting a network error.
I’m hoping I still get the emails so I can keep with the meal plan since I have all the groceries, but this is incredibly frustrating. So far I haven’t received any emails (they also send weekly emails about tips and articles that I’m subscribed to) regarding this server issue.
So, in summary, the app works great and has lots of great features! Sadly, the app has a tendency to take forever to load anything (if at all) or crash some days...

by MissNarwhals

Hello, I’ve been using this app for a few weeks now to maintain my weight and keep track of macros and it has mostly been great.

There are, however, a few issues with it though. First of all, when selecting what serving size you ate, the fractions constrict your ability to accurately determine how much you ate—I believe that either the inclusion of smaller fractions (1/5, 1/6, 1/7, etc) or the option to use decimals would be greatly beneficial to the ease of use here. Another issue comes up when you select a food that you have eaten before—with some foods, there are many different units you could select from, such as pieces or grams or ounces—however, if you have already eaten this food once before, you can no longer select from any of the other unit options besides the one you previously used. It’s quite frustrating and may force you to select a different food that may be inaccurate to what you actually ate.

Overall, however, I really like this app and use it everyday. I’m the kind of person who likes to know all of the numbers and details, and this gets the job done without any nonsense. Thank you for reading and please consider fixing the aforementioned issues!