MDacne - Custom Acne Treatment Reviews

by Brievera

So before I started using their products I had a couple small pimples here and there, and my acne scars were very light. At first I thought I seen a difference, and honestly I think it’s because I wanted it to work so bad that my mind thought it was working, but my acne started getting worse. So I messaged them on MDacne and told them about my problem, and they told me it gets worse before it gets better. I started seeing super tiny pimples in patches everywhere, and I was super disgusted with myself, but I kept on going because I thought my face was just bringing all my oils to the top. After 6 weeks my skin was HORRIBLE! I had big pimples everywhere and my acne scars were a deep red. It’s been more than 3 months since I’ve used their products and my face is still so bad. I’m struggling with severe acne now and deep red scarring. If I could give them no stars at all I would. I regret choosing to buy it so much.

by Lorrin07

If I could give this product less stars I would. I believe this is what caused my cystic acne and the state it’s at right now. Before trying this product my face was mildly inflamed and I had acne sporadically on my face. I thought because this was so ‘personal’ and ‘custom’ that it would help. For the first week or two my face was incredibly dry, to the point where it was bleeding. I would wake up and my lips were peeling and my face just hurt. Through MDacne I let the doctor know what was happening and they said that it was normal and that it would go away in a month or so. I kept using this product for two months total and I saw no improvement and it only got worse. My face was so sensitive and it felt like it was almost burning most of the time. After I got off the product, my acne cleared a little bit but it began scarring because it was so bad. I don’t recommend this product to anybody, no matter how good the claims seem to be. I think skin care should be a lot more personal than this and instead just go to your dermatologist if you have really bad acne, like myself. I hope this review helps anyone struggling. Save your money.

by Aidyl S

After more than 3 months of hoping the this app products would work, I eventually gave up trying because acne products should NOT have to take this long for results to appear, especially when I have followed the routine and this company’s claims that you will see results in 3-12 weeks. After failed attempts by this app trying to “resolve” my problem (they said they would send me a more “potent” cream... which turned out to be the exact one I already had), I attempted to try to get a refund (because why should I have to pay for products that failed their job?) but unfortunately, they have a “no money back policy”. While this app products may work for you, I have had an overall bad experience with this subscription, and highly recommend Curology (another acne subscription service online) instead, which cleared my acne up after just A WEEK of using their products. I hope that in the future, this app will start honoring a refund policy for customers, until then, I strongly suggest trying Curology first. Wishing everyone a lovely day and clear skin!

by Ptxbabe

Tried out the product, and thought I cancelled it so I wouldn’t get charged again unless I liked how things went, and then I’d re-enroll. I see a few days ago a pending transaction for a new month. I’m upset because I thought I’d have cancelled it, so I contacted support and they gave me the all clear that it was cancelled, I’d no longer be charged, and nothing would be sent out. Today, at 9 AM, the transaction goes through. I’m very upset. I contact support again— they tell me that while I had cancelled it, they couldn’t refund me or anything. They tell me something about how I should look out for a tracking number. The order doesn’t even ship out FOR SIX MORE HOURS. THEY COULD HAVE STOPPED IT. I GAVE THEM THREE DAYS AND THEY S T I L L SHIP IT OUT AND DO NOT REFUND ME. They told me I would not be charged! Absolute BS. I’m relatively cordial for a good part of the time, I work in customer service, so I understand. But they were given plenty of time and lied and didn’t hold up. Don’t try this if you’re just looking to test a new product. They genuinely don’t care for you as a person.

by Kuilia

1st impression- horrible. I paid $50+ for a dark spot remover, it’s really the only thing I wanted to use. Shipping took forever! I finally got the package. Beautiful box, beautiful decorations inside. I received 4 products but NOT my dark spot remover.

Before I even used the products I contacted customer service. Still haven’t got a response.

I tried to find a chat but it’s just the “doctors”. I told them, and they didn’t care at all.

I emailed customer service again requesting a refund.

The products so far work really well. I would recommend them to a friend.

This company needs to have ways for a customer to EASILY contact them. There’s no phone number either.

I googled and googled and I couldn’t find anything.

I don’t know if I would renew my subscription yet.

Update: 2nd Impression:

Not impressed at all with customer service. It takes them about a week to get back to you. I canceled my membership on the day they delivered my first package , I was upset that my dark spot remover wasn’t in there so I canceled my subscription.

Now a month later I got charged for it and I was wondering why. So I contacted customer service BEFORE my package was shipped out. They took forever to respond like usual . And by the time they did my package got shipped out and they won’t give me a refund. Wow.

by VIKI.O

I initially just found about MDacne on Pinterest and I thought that it wouldn’t hurt to give a try since I already have acne like it would add to it if it doesn’t work and it would clear my skin if it didn’t and besides it was only nine dollars. this app has been the best thing I have spent nine dollars, just in the first week my skin improved so much and I was initially scared that I would break or purge but none of that happened, it truly cleared my skin and right I’m on Day 19 and my skin isn’t completely cleared yet or flawless but my acne is gone just a few acne scars and bumps are left. I wrote this whole paragraph for someone like me who is scared of trying out, thinking it might make their skin situation worse, just try it, I mean it’s only nine dollars and if it doesn’t work you can cancel or write a bad review or something but if it does you just spent nine dollars to get clear skin, it’s gonna be a win win for you anyway so just try it out

by Bri Byars

Customizing exactly what you need is so beneficial to your own skin. Although it does take 4-6 weeks for results, the results are so worth it. Probably the easiest skincare routine EVER. Dermatologists are on all the time, you can ask questions at any hour and someone will respond the next day giving good tips and tricks. You can also log your progress with pictures and look at them side by side to see your improvements. They give a new random tip everyday & a bunch of good articles that can help you with anything specific you need. They also have a bunch of products not just the 3 specifics and you can do it ALL on MDacne . Hands down the best system & products I’ve witnessed and used. 10/10 recommend.

by Aawilk

I used to have virtually clear skin until I turned 19. I started to get severe cystic acne (which is one of the most painful forms of acne and is very hard to treat.) Because I had never really had severe skin issues before, I used almost every treatment and product I could find. Nothing worked for almost 2 years until I found this treatment! I’ve only been using it for about 7 days and I’m already seeing significant improvement. The overall redness of my face has gone down and my breakouts are less frequent and aggressive. I’m hopeful that if I keep up with this treatment I’ll have clear skin again! 10/10 would recommend this product to anyone struggling with acne of any kind.

by It's Just Another Fan

MDacne is great! In less than 5 min you can get a personalized treatment plan just by answering a couple of questions and taking a selfie. With the data they find they put together everything you need from acne treatment to moisturizer. They have monthly plans to reorder the stuff you need too! You never have to run out of acne treatment products, especially if they're made for you!!! I definitely recommend MDacne if you truly believe your acne situation needs a little guidance. Not only can you get help with what to use on your face but you can chat with dermatologists right away and get a second opinion! MDacne is really easy to use. They tell you where to go and what to do with what you are looking for.

by Samsheely

The products really do help your skin. Everything takes time, but you just feel so much better and cleaner and your skin feels healthy and smooth when you use the products. MDacne is so simple and easy to use and the doctors behind it are a chat away! They also check up on you every few weeks just to make sure you still like everything that is happening! There are tips and articles that help to answer questions and give you advice about what to eat and how to help you just do better to take care of your skin.
I saw this on Instagram and thought “only $9 (they had a special for the first months supply).. I can cancel if I don’t like it, but it’s worth a shot” it has been worth every single cent!

by Giraffebaby4

I have struggled finding a great cleansing system that was catered to my skin issues. I was starting to get hormonal acne around the jaw line and couldn’t seem to get rid of it. I even went to a dermatologist and was prescribed a topical cream to help. It didn’t seem to be working so I started tanning since that usually helps (I understand it’s bad for you but it always works for me). I then came across this add on Instagram for this app. I tried it and really liked the product. My hormonal acne started to clear up and rarely get blemishes now. I’ve been on this product for 10 weeks and continue to use along with their additional products they offer. My goal is to have a more even skin tone and healthier skin by the end of the year. Thank you again for developing this product!! xx

by Rori82404

I have been struggling with acne for a while now and tried everything from proactive to curology to over the counter medications and nothing was working and I did not want to got to the dermatologist. I found this app on tiktok and decided I would try it before going to a dermatologist and it worked so fast! I am so happy with my results so far as it is working so well. I started experiencing dryness in my skin so I reached out to them and they answered almost immediately and said they it’s normal and my skin will get used to it. If you are struggling with acne and can’t find anything that works I highly recommend trying out this app before giving up you won’t be disappointed!!

by Jasonvega07

On April I was having an acne breakout. I was using another acne product at that time, and It didn’t work the only thing it did was make my skin dry. Towards the end of the month my acne was so bad, I didn't know what to do. Until I seen an AD about this app. I felt so confident and relief when I bought it. When it arrived on May 1st my acne was just getting worse and worse. I would have pimples around my mouth, my forehead, and my cheeks. When I try it for the first 2 days my acne stop producing. After the next 5 days my acne had decreased dramatically by a lot I went from having like around 15 pimples to just 5. A week later I still have around 3 pimples. But my skin is so much cleaner. I just love this acne program, it really saved my skin. I would highly recommend to my friends or anyone with acne problems.

by Sandra10303

Before this app I didn’t have much hope for my acne, I had tried so many products that claimed to do so much good for my skin but they didn’t deliver. Essentially I was hesitant to give my money to some other company that claims to work but this app is the real deal. Not only does MDacne give you real dermatologists to talk to about your acne and ask for advice but they have trial size bottles of the customized product that are smaller so you can feel the water for a bit before you get the big ones. Their customized face wash, moisturizer, and acne cream work SO well. Right before I got my kit I also got a major painful pimple right on a smile line and I decided to try to pop it and right after popping it I put the acne cream on it as if a spot treatment cream and any signs of a pimple went away within a day! So glad I found this app.

by •3• Why?

Listen! I know u may think this is some type of scam but it’s not! It works so good! I have been using this for 4 weeks now and I can’t stress this enough that my skin has been feeling FABULOUS 😌. I have been feeling more confident every time I use my PERSONALIZED products for my skin. And yes it’s only made for your own unique skin type by answering a quick questions about your skin when you launch MDacne . And I get a personal dermatologist that can help you with any questions you may ask! I have had acne for 4 years now and I have seen major results in my skin. So if you don’t like it you can always unsubscribe to the subscription. But if u do, we ever 5$ rewards every time your package is paid for and delivered which you can use that money to buy other products in the apps store that help your skin ❤️❤️

by Graciebay

I have never been happier with my skin and with a company.
They’ll ask how your skin is and take a picture, then recommend products based on your acne levels and skin oiliness/dryness. They send you this cute little blue box with blue paper confetti and your products, and will show you how to use each product on MDacne . And they care about your check ins, to make sure that the products are right for you.
The second set of products they sent me was FREE. No. charge. And they sent a little selfie light for my phone, so that I can be confident and proud of my skin. They want you to be radiant, and truly care about their customers.
this app is the REAL DEAL. My skin shines and I have little to no acne now. And one of the best things? They are cruelty free (yes! cruelty free!! yay!), and list all of their ingredients for transparency.
I LOVE this app. You will too!!

by JaylenREviewsapps

I’m a 16 yo male and before I got on this app, I was at the point i had little to no confidence, and didn’t even want to talk to any girls at my school. I have locs so it was hard to notice, but you could still see some. people still like me for who I was but I was concerned that my face was never going to get better. my cousin had recently used the other company and he said his face was clearing until he stopped paying for it but I seen this company on Instagram and I decided to take a chance. This review might sound fake like it was written my a bot but it wasn’t.In the first couple weeks my face started purging like you said it would and I was really eager to get off but I contacted the doctor he said that this is normal and to keep going on, three months later my face is great

by Faithers_Carpenters_7227

this is the best product i have ever used, it's clearing up my face so much, no other wash has even helped at all. i had severe acne and it is so much better now and i am much more confident in my skin! also the dermatologists that you can message are very helpful and always reply within a day! they answer any questions in the most helpful way possible! i love it because i know i can trust what they say and tell me to do and everything they have said has worked. if you are wondering if you should get this i would say it's not even a question, get it! i have tried cera ve, cetaphil, burts bees, clean and clear, and even a fifty dollar a month program and more, none of them helped me at all, but with being able to customize this and talk to professionals i have finally got my skin to clear up. PLEASE get this if you suffer from acne, it will change your life!

by Akvongg

Okay remember, everyone’s skin is different but y’all. I’m 21 and have terrible skin. I have tried EVERYTHING. Home remedies, medications, vitamins, creams, seeing many dermatologists, countless acne programs, products promoted by celebrities, etc. Nothing worked!!! So I took to Pinterest like I had many times. While scrolling for acne solutions, an ad popped up for this app. I checked it out and figured, it’s not that expensive at all why not give it a try. I kid you not, within 2 weeks my skin completely changed. It was a bit of a bumpy start, because it’s winter and I already have naturally dry skin so my skin was extra dry. But that went away after about a week. MDacne was so helpful. You can log your progress, and ask a doctor or associate from the company any questions at any time. I can’t stress enough, at least give it a try!!! It’s so affordable, easy to use, and the best product I’ve personally ever used. Celebrities need to start promoting this stuff honestly.

by Town And Country Angel

I suffered from acne since I was a teenager. I tried every product line imaginable, and had no luck with any of them.

Many years later I tried the Proactiv line and watched my skin clear up almost immediately. I used it for 20 years. Unfortunately, I found that over the years the formulas changed with many of the products and they were irritating my skin more than helping it. I starting looking for a line to heal and soothe my skin.

I was on Pinterest and saw some videos of the this app line and thought I would purchase a few of the products.

I purchased the Medicated Dark Spot Remover, and after a week I saw a huge improvement in my face. It was more even toned, and even had a glow to it.

Next I ordered the Clarifying Pink Clay Mask and my pores seemed to vanish !

My next order was the Customized Hydrating Cleanser. I’ve used it for a few days and I like the way my skin feels. My makeup even looks better. I can’t wait to see how my skin will improve over time.

There are a few more products I’m planning on purchasing to add to my regimen.

I’m thrilled to have found this app, and I can’t wait to see how my skin looks with continued use.

I highly recommend this line to everyone.....Your skin will thank you ! 😊

by Ann.7362

I was excited about MDacne, since seeing a dermatologist in person is more expensive than $9 for the free trial. And the interface is really easy to use and pretty. But almost no matter what you select, they will recommend 2.5% Benzoyl Peroxide treatment, 2% Salic Acid treatment, and a moisturizer. I already use these products, so to see them as my recommended treatment, I was extremely disappointed. It is also disappointing that most of my acne is on the sides of my face, but the analysis picture is supposed to be taken from the front. I feel two side pictures would be better than one front for people like me. MDacne didn’t seem to recognize that I had acne on my cheeks when I took the picture from the front, and I tried many angles and lightings to see if it would change. I feel that MDacne is deceiving users into thinking its acne treatment recommendations are more complex than they are, but at the same time, using BP and Salic Acid is great for many people who haven’t already tried it. If you don’t want to pay the fees once the “regular” price starts after the free trial, I would recommend Neutrogena Pore Cleanser/Mask for benzoyl peroxide and Neutrogena Oil-Free AcneWash with salicylic acid. Those plus a moisturizer would be an exact dupe for the products recommended by MDacne. However, the free trial for $9 isn’t a bad deal if you remember to cancel the prescription! Just keep your eyes open to how it really works.

by Say1018

My custom products made my face peel, burn, and also made my face waaaay redder than usual! I sent pics and messages to the doctors on the website and they told me it was completely normal to use smaller amounts and once and use the treatment cream every other night or few days until my face was done shedding and such then go back to using a regular amount on a day to day bases .... after my face stopped shedding it started to break out mostly on my nose which my nose was never an issue just my cheeks however my face is still broke out it’s not any better but a little worse then if I wasn’t using the products. The product still burns my face and makes me face bright red all over. I look like I’m sunburned all the time. And yes it does hurt, it hurts to touch my face or rub my face and if something is on my face it hurts to try and get it off ( like when I’m sweating or wet and my hair gets in the way). I’ve been using this product for a month now and after all of this I will not continue to buy the product as I feel it is not for me, my face is way to sensitive and the product overall did not help at all in the slightest bit it just made things worse. I gave 2 starts because I liked the beginning experience as it was different but in the end it was not effective. But good luck to you everyone is different 🙂

by Tanyshaaax

I’ve been using McAcne for 10 months now. Though at one point my skin started drying up real bad as we were bout to hit winter season. I messaged Dr. Harth about my concerns in hopes he could help me with it. He responded quickly and gave me some advice and a night cream to use every other night aside from my daily routine. If I’m being honest, I stopped using my day cream. I use my day/night wash and my night cream (before bed). I wake up, wash my face with cool water and use a moisturizer by neutrogena (clear face SPF30) break-out free liquid lotion sunscreen through out the day. Also great before foundation (if ever you decide to wear makeup).

I’m not saying to stop using your day cream. Everyone’s skin is not the same, just like their skin care products. Whatever works for you, great! Don’t hesitate to message the Doctors if you can’t seem to find the right routine for you!

Thank you McAcne! I’ve never felt so confident about my facial skin since middle school! I appreciate all the help I’ve received and I’m definitely gonna continue using your products! THANK YOU! 😁✊🏼

by Angelicduhhh

After a year of stress, my skin was not having it. My once perfectly clear, low-maintenance skin was gone. So I looked to this app. It’s been two months since I first started using their products, and I’m so happy to have discovered such an amazing company. Not only do customers like me have access to ask a variety of skin specialists about our skin concerns, but we each are all treated special. A few days ago, I ran out of my moisturizer while waiting for my next shipment, so I reached out to the team to help me find a good temporary one. Next thing I know, I got packets of extra moisturizer in my package. Things like this show you just how much they care about the wellbeing of customers. Additionally, their app offers a super easy-to-use tracker to help you track your skin’s progress. If needed, the specialists will even make adjustments to your naturally-boosted products to better suit your skin’s needs! Another cool thing I love about MDacne are the daily tips. Now, I’m eating much healthier, focusing on getting more sleep, and feeling much more confident. Thank you so much this app!