First Internet Bank Reviews

i made an account yesterday and everything was fine and i was able to use FirstInternetBank and spend money yesterday and all last night but then they decided to put my account on hold this morning.

i need to access the money on my bank account asap. this is extremely inconvenient and i’m upset that you guys decided to do this without letting me know so i could have transferred or zelled money to myself so i could’ve used it before you decided to put my account on hold for no reason. super disappointing. i called your customer service line twice today and they did not help me at all. i don’t know the reason why my account is on hold and they said it would take 1-2 days!? for what??

Cannot deposit a check as of the last update. Tells me to rotate my device to take a picture but doesn’t do anything after that. Just a blurry screen with the message on top. Regardless of whether lock is on or off. Have to force quit just to use the rest of FirstInternetBank .

Been a customer since FIB's earliest days. Now, after I updated my iPhone XR to IOS 16 & my iPad 3 to IOS 15.7 can no longer deposit checks. I live in Seattle. Check deposit function yields an undiscernable Grey box... portrait or landscape. Repeated calls & an emails has garnered no response. It's a problem that will require a new bank. 🙁

FirstInternetBank has always been fine, but since the last update, mobile deposits on the iPhone don’t work. When it says rotate the phone to photograph the check, it never recognizes that I’ve done that so FirstInternetBank is basically stuck at that point. I make all my deposits with FirstInternetBank, so this is obviously a problem.

This is generally a good app but if you are a traveler note the following serious limitation:

FirstInternetBank constantly displayed “service unavailable” while I was in India. It turned out that service was in fact available. I had to VPN to a US server to login. If this had been clearly indicated to me it would have saved frustration in setting up bill pays that I nearly missed.

You should have had Face ID ready day one. Two weeks later, still no update?

Update: Face ID does work. However, it’s not entirely intuitive as to what you need to turn on. If you turn on Touch ID, that will turn on Face ID. I guess I would expect the verbiage to say Face ID. In the confusion, I started switching to a new bank. So this little thing cost you a long time customer.

Not a great app but their website is lacking as well. I have never seen a bank with such a primitive interface. This is especially sad since this is an internet only bank.

While it has all the basic functions, FirstInternetBank is almost too simple. It lacks details about your accounts you may need and in turn you have to call to get details about almost everything. You can’t tell which debit card is assigned to which account unless you call. If I receive money from zelle, it doesn’t update unless I log out and log back in. I feel like it needs an update that matches the ease their website brings.

I use FirstInternetBank primarily for deposits. I use a similar app for another bank. This one works fine most of the time, but it’s needlessly inconvenient compared to the state of the art app provided by my other bank. First, you shouldn’t need to write “mobile deposit” on every check. Second, FirstInternetBank regularly requires you to check perfectly good pictures for readability. Almost all the time, these requests are a waste of time. I assume FirstInternetBank has simply been programmed to ask you to check your check pictures all the time, which is a waste of user time and effort. Finally, you shouldn’t need to frame a check then hit a button when you’re ready to take a picture. My other bank just requires you to frame the check and then it’s app takes the picture for you when it likes what it sees.

1st IB is a great bank. But, it’s time for an app update.

I have banked with these guys for ages and trust their products and services. A bit slow to adopt but things work the way they should. That is worth the wait. I don’t need anything more from a banking app than what theirs does.

I can do all af my banking on my phone now. I haven’t logged into my account on a computer for months because I can now do everything I need right here in FirstInternetBank .

I have been with first IB almost since the beginning. And I have always been a fan and an advocate. But I gotta say, the fact that I still need an external budgeting app on my phone (with the related account sync problems) when the First IB mobile website has a great money management app is beyond me! I am hoping you add the money management functionality to FirstInternetBank . But there is a good chance I will be switching to a competitor that has this already baked in.

Easy to use app which takes no time at all to deposit checks, check balances and payments. Long time customer of First IB and FirstInternetBank makes a good service, better.

This is the temporary workaround I received from the bank, which worked: Keep the phone in an upright position (eg. standing upright on a tabletop) and then rotate in the opposite direction that FirstInternetBank requests.

FirstInternetBank is incredibly you can check balances with Face ID, now all the developers need to do is make it more like cash app, where I can send money to anyone when ever I want through my phone.

I think I have had my account over ten year now. Never had a bad experience or crazy fees. App works perfectly.

App works great, is easy to use, and does the typical things you would expect. I’ve been using First Internet Bank if Indiana since the late 90’s. Beyond the favorable rates and lack of fees, I’ve always found it easier to get done what needed to be done working with them rather than brick and mortar banks I can walk into- not intuitive but totally true.

I can view 4 accounts at once and transfer funds easily.

I have been banking with FIB since the beginning, back when internet banking was just starting. I have had other banks and credit unions through the years but FIB always was my bank of choice for deposits and bill pay. The mobile app has always been good and keeps improving. I worked in banking for twenty years and I appreciate the clean interface and the simplicity of FirstInternetBank over other banking apps. Very happy with support though it's seldom needed.

all of the tools into a single place. I love the notifications. I love the ability to quickly shift money etc. They're a great bank to do business with.

BEST BANK EVER‼️